IT Operations Support Administrator III - WWE - SFPUC (1093) - (120265)

Career Opportunity

IT Operations Support Administrator III - WWE - SFPUC (1093) - (120265)

Recruitment: RTF0120265-01150619

Published: April 11, 2022

Contact:

Tina Siu - Tina.Siu@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Public Utilities Commission
Job class: 1093-IT Operations Support Administrator III
Salary range: $103,688.00 - $128,570.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time

About:

Application Opening: March 31, 2022
Application Filing Deadline: April 11, 2022 (Extended the deadline to April 11, 2022)
Annual Compensation: $90,376 - $112,034
Recruitment ID: RTF0120265-01150619

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

Project Name: WWE GIS Transition Project

Project description: The SFPUC Wastewater Enterprise (WWE) is embarking on a project to transition the WWE collection system GIS from the MUNSYS schema hosted at PW Hydraulics to the ESRI Utility Network Schema at SFPUC for continued asset management purposes. This project also includes the transitioning of sewer record drawings currently hosted at PW Hydraulics to SFPUC WWE also for continued asset management purposes. This project is limited to the actual transition of the GIS and record drawings and is not intended to support what will be the newly created PUC WWE GIS Program once the transition is completed. The objective of this project is to ensure a smooth transition from the current GIS/document management system, to the future GIS/document management system. This position will support the project initiatives and upkeep of the GIS under the direction and supervision of WWE’s IS Project Director. It is anticipated that this project will last approximately eighteen (18) months to thirty-six (36) months.

Duties:

Provide support to ensure a smooth transition of documentation of current system database entities, relationships, and value definitions
Review and/or update technical documentation and service procedures. Review documentation of current system processes and procedures in workflow diagrams
Perform data updates to the legacy system at SFPUC based on wastewater construction projects and field data correction requests
Perform data clean up within the existing system to standards specified by the SFPUC for continued asset management purposes.
Provide technical guidance related to the legacy system
Participates and/or lead future system data updates from wastewater construction projects started under the legacy system
Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff.
Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications.
Monitor, operate and enhance complex computers of distinctive platforms, including mainframe, mid-range servers, and desktop computers, mobile devices, and communications systems, on-site or remote; develop, design and implement problem solutions, using standard analysis techniques; document eventual solutions.
Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces; assist technical staff in providing estimates; may consult on feasibility, costs and benefits of additions or enhancements
Class 1093 IT Operations Support Administrator III performs other related duties as required.

How to qualify

Education:

Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:

Experience with the MUNSYS framework to manage wastewater GIS systems
Experience with editing wastewater GIS through AutoCad based on design drawings
Experience with using NASSCO CCTV condition assessment to correct wastewater GIS
Strong attention to detail and documentation skills

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Regarding Employment with the City and County of San Francisco:

HOW TO APPLY: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Human Resources Analyst, Cheyo Appel at Cappel@sfwater.org.

CA/TEX-1093-120265/01150619

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.