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Career Opportunity

In-Home Supportive Services Director – San Francisco Human Services Agency (0932) (124736)

Recruitment: RTF0124735-01109067

Published: September 02, 2022


Ivy Yeung -

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Department: Human Services Agency
Job class: 0932-Manager IV
Starting salary range: $151,918.00 - $193,856.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance



This announcement has been amended and extended to reflect changes with the Job Announcement deadline.  Applicants who already applied under Recruitment PBT-0932-124736 during the filing period July 28, 2022 through September 2, 2022 need not reapply and will be included in the applicant pool.


8/3/22: Extended announcement deadline to August 17, 2022

8/17/22: Extended announcement deadline to August 24, 2022

8/23/22: Extended announcement deadline to September 2, 2022

9/2/22: Extended announcement deadline to September 12, 2022


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

  • Application Opening – July 28, 2022
  • Application Deadline – August 10, 2022; August 17, 2022; August 24, 2022; September 2, 2022; September 12, 2022
  • Compensation: $151,918.00-$193,856.00 Yearly;
  • List ID: PBT-0932-124736; RTF0124735-01109067

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under administrative direction, the In-Home Supportive Services (IHSS) Director provides vision and leadership for the IHSS program. This dynamic position is responsible for developing and guiding the activities and performance of a large, diverse group of staff. As the team leader, this position will create a work environment that is equitable, inclusive and centered on the needs of IHSS consumers. The IHSS Director assumes major responsibility for the development of policies, goals, and guidelines to direct daily operations, as well as responsibility for coordinating, executing, and interpreting existing policies and procedures to ensure adherence to Federal and State legal provisions.

This position has externally facing responsibilities with community based partners. Specifically, the IHSS Director will develop and oversee contracts that support the effective delivery of services for the benefit of IHSS consumers as well as their providers.  This role is responsible for identifying unmet needs among IHSS consumers and their providers, while creating effective solutions through partnerships with community based organizations and city departments.  

The IHSS Director will model effective work behavior and create en environment where innovation can happen, building consensus between disparate groups in order to create a comprehensive services system to assist to older people, adults with disabilities and families. The IHSS Director represents the program and the department in public forums at the local and state levels. This position serves as a key member of the DAS leadership team and participates in department-wide as well as community-based initiatives.

In addition to possessing excellent managerial skills, the ideal candidate for this position will be a team-oriented leader with direct experience promoting staff collaboration across levels and disciplines, while promoting racial equity and an inclusive work environment. The ideal candidate will be an innovator with experience using data to improve performance and daily operations. Furthermore, the ideal candidate will be a highly motivated individual enthusiastic about building an effective team and collaborating with stakeholders.


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.       Provide vision and leadership to a program of approximately 200 staff to ensure that the mission and vision of the IHSS program and DAS are met.

2.       Manage and supervise program staff and operations to ensure that efficient and effective services are provided to consumers.

3.       Develop and maintain an inclusive work environment that empowers and supports staff at all levels, and that promotes racial equity through implementation of HSA’s Racial Equity Action Plan.

4.      Oversee operations to ensure compliance with local, state, and federal policies/regulations.

5.      Prepare and manage the program's budget.

6.      Oversee multiple contracts and ensure the effective delivery of contracted services.

7.       Provide direct supervision, coaching, and training to a team of management level staff and analysts.

8.       Direct and coordinate program activities with other DAS programs, other city departments, as well as community agencies to improve service delivery throughout the City.

9.       Represent the program and DAS at state-level meetings, local commission and board hearings, community meetings, as well as meetings with other city departments.

How to qualify

1.       Education: Possession of a Baccalaureate Degree from an accredited college or university;


2.       Experience: Six (6) years of verifiable, professional experience coordinating, managing and/or developing community based long term care programs/services for older people  and adults with disabilities, caregivers, families, or closely related human services programs. This experience must include at least three (3) years of supervising professionals working in the field of social services, non-profit social services, or health.


Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units. 

Experience Substitution: Possession of a Master’s degree in Social Work, Public Administration, Business Administration, Social Science, or a related field may substitute for one (1) year of the required professional experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Passion and experience leading and developing large teams of diverse staff.
  • Demonstrated commitment to serving vulnerable older people and adults with disabilities.
  • Experience developing and managing budgets or finance relating to human services, health services, or social services.
  • Possession of a Master’s degree in Social Work, Public Administration, Business Administration, Social Science, or a closely related field.



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will have their Supplemental Questionnaire Examination scored; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of management and administration of DAAS/IHSS programs in large public or non-profit agencies; knowledge of and ability to project management; ability to establish and maintain effective working relationships; knowledge of programs development and service delivery; ability to identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; written communication ability; knowledge of laws and regulations pertaining to target population.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.


After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco


How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.