Career Opportunity

Health Worker 1 - Access to City Employment (ACE) (2585)

Recruitment: REF3163Y

Published: January 10, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The Access to City Employment Program (ACE) seeks to hire qualified individuals with a disability into permanent entry-level jobs outside the normal civil service selection process. To be hired through the ACE Program, individuals must meet the minimum qualifications of the job and provide a Certification of Disability from the California Department of Rehabilitation or a Veterans Preference Letter from the U.S. Department of Veterans Affairs.

Role description

Definition: Under the close supervision and guidance of health professionals and paraprofessionals, performs a wide variety of well-defined duties designed to aid and encourage members of the community to utilize Health Department services; and performs related duties as required.

Distinguishing Features: This is the first level in the Health Service Career Ladder. The Health Worker I is expected to interpret community social, political, and cultural patterns to other program staff; must be able to communicate effectively with community residents as well as program staff.

Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. Participates in an intensive training program in order to become familiar with community resources; provides general advice to patients and others regarding available services; provides assistance to patients in utilizing available health and community resources. Receives, signs-in and routes patients reporting for treatment or other assistance at program facilities; sets up and cleans up after clinics and other meetings; maintains needed supplies; may collect patient specimens for required lab tests. May provide language interpretation services for patients; may translate letters, pamphlets, booklets, films and other materials. Assists patients in making appointments for needed services; assists in guiding and processing patients through clinics, hospitals, and other facilities; visits patients and community residents at home or in hospitals to provide assistance and support. Performs routine clerical tasks related to maintaining records of the particular program in which involved.

Knowledge, Skills and Abilities: Knowledge of: The ethnic, economic and social factors affecting the residents of the neighborhood served by the health program. Ability and Skill to: Speak, read and write English as well as the language predominant in the district served; communicate with the clients of the program; work effectively with professional and other staff members.    

How to qualify

Minimum Qualifications: These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Experience: Six (6) months of verifiable experience, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow-up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

License and Certification: Substitution Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.    

What else should I know?

Notes: SUPPLEMENTAL INFORMATION ORIGINATION DATE: AMENDED DATE: 3/31/15, 11/09/15 REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code BUSINESS UNIT(S): COMMN SFMTA

Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.