Career Opportunity

Communications Dispatcher II - Water Supply and Treatment Division - San Francisco Public Utilities Commission (1705)

Recruitment: REF2394B

Published: May 26, 2022

Accepting applications until: June 17, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

April 29, 2022: Re-posting the announcement to expand the pool of candidates. No need to reapply for candidates who have previously applied. Recruitment may close at any time, but not before June 17, 2022. 

January 14, 2022: Re-posting the announcement to expand the pool of candidates. No need to reapply for candidates who have previously applied. Recruitment may close at any time, but not before February 11, 2022. 

December 1, 2021: The filing deadline has been extended until Friday, December 24, 2021, to allow for additional applicants. 

Important Information: Instructions to Apply

1. Complete the Communications Dispatcher II (1705) job application 

                                                               AND

2. Complete the Minimum Qualifications and Supplemental Questionnaire (MQSQ).

Only individuals who submit both a completed job application and the Minimum Qualifications Supplemental Questionnaire will be considered. 

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high-quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

Position Description:

Operate a variety of communications equipment and information transmitting devices; reads maps and guides; supervise and train staff; communicate verbally and in writing; think clearly, accurately and analyze situations; establish and maintain effective and cooperative working relationships; and utilizing a personal computer to send detailed messages, data entry and electronic log entry.

Essential Duties: 

1. Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

2. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

3. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

4. Records information in and electronic system using a computer, sends detailed information using a computer-based messaging system, logs daily entries of various information in our computer data base, tracks entry and exit of watershed by permit holders.

How to qualify

If you are interested in a job like this, we are looking for people that have the following:

Experience: 

• Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another;

OR

• Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

• Experience working as a communication dispatcher or operator
• Knowledge in responding to emergency calls and able to multiple tasks and take immediate action
• Strong communicate skills
• Knowledge of reading maps and convey accurate information to recipient
• Ability to evaluate information and make sound decisions
• Responsible and able to work independently and in a team
• Strong organizational and time management skill
• Available to work with frequent flexibility in hours/days, and weekends

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license, and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

What else should I know?

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that are expected to be in effect until further notice. As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Specific information regarding this recruitment process are listed below:

• Application Opening: Friday, November 19, 2021
• Application Deadline: Friday, June 17, 2022
• Compensation Range: 1705 Communications Dispatcher II Classification
• Appointment Type: Temporary Exempt (TEX, As-Needed), This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Brandon Bradley at BBradley@sfwater.org.

BB/TEX-1705-904558/01100866

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.