Senior SDN Network Engineer - Department of Technology (9976)

Career Opportunity

Senior SDN Network Engineer - Department of Technology (9976)

Recruitment: RTF0118639-01123934

Published: July 19, 2022

Contact:

Kingsley Yee - kingsley.yee@sfmta.com

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Technology
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

In addition to submitting your application, you MUST submit this Supplemental Questionnaire

The Department of Technology (DT) is the centralized technology services provider within San Francisco City and County government, delivering technology infrastructure and services to more than 28,000 employees and over 800,000 citizens. The department has an annual operating budget of over $130M and contains over 240 employees. Core service areas include: Technology Architecture & Security, Technology Service Delivery & Management, Client Services & Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and Public Communications.

Role description

Under direct supervision of the Network Team Manager, the Senior SDN Network Engineer will build, configure, tune and implement automation of the City's Software Defined Network (SDN) environment. The engineer will be responsible for provisioning network service configuration in the Software Defined Networking (SDN) platform for services such as Palo Alto Firewall configuration, DNS/DHCP, Traffic Steering, Dynamic Routing, ISE, Public Cloud Networking, High Availability configuration, LAN and WAN interfaces. They will manage software defined fabrics including campus fabrics, wired and wireless fabrics, and they be responsible for integration with Cisco ISE. They will also design, build, and support the City's Datacenters/WAN/LAN networks. The engineer will also be involved in the multiyear Citywide VOIP project, ongoing upgrades to the City's WAN infrastructure along with numerous City Agency moves. The engineer will provide functional guidance to IS Engineer – Seniors and other members of the team; provide functional and technical expertise to formulate computer system scope and objectives; develop and/or modify procedures to solve problems using information systems; prepare detailed documentation for computer operations/program sequencing; perform multiple software functions; and support hardware platforms. Assignments are in highly technical and business functional areas. Supervisory experience to include: mentoring, providing performance evaluations, managing projects, performing security software and hardware evaluations, performing business and technical need analysis, formulating and testing Disaster Recovery and Business Continuity Plans.

Essential Job Duties and Functions:

Design, install, configure and document Enterprise level networks and devices according to Business requirements.  Network devices include but are not limited to:  CISCO 9XXX Catalyst, 38XX Switches, CISCO NEXUS, CISCO 65XX, CISCO 45XX, ASA55XX, CISCO VPN Appliances, F5 LTM/GTM and Palo Alto NGFW
Design and implement networks using various routing protocols including OSPF, EIGRP and Enterprise level BGP
Demonstrable knowledge of all layers of the Open Systems Interconnect Layers (OSI)
Maintain and manage and implement policies within Cisco ISE
Maintain, manage, deploy fabric enabled networks with Cisco DNAC
Deploy, maintain and troubleshoot Cisco Wifi Network infrastructure
Ability to work under pressure and have excellent communication skills with peers, management, clients and vendors
Deploy maintain and troubleshoot Cisco ACI Fabric based Datacenter Network
Deploy, configure and maintain F5 Big IP infrastructure
Implement, configure and maintain Cisco VOIP networks
Experience with Fluke network analyzers and other network analysis tools
Plan, implement and provide primary support of disaster recovery and backup of network infrastructure, implementation of network security policies and network performance
Validate network specifications and network equipment configurations based upon business requirements and DT network team SOP
Provide after-hours network support as required
Engineer solutions for complex networking challenges through detailed analysis
Provide strong customer service and facilitate collaboration between project teams and clients
Ensure that all documentation on process and procedures are available and updated regularly following DT Network teams SOP
Train and mentor technical staff and co-workers
Establish network policies, procedures and standards. Develop alternative solutions to problems within established guidelines and standards
Work closely with our other Systems and Network Engineers and Network Operations Staff to ensure network connectivity requirements are fulfilled in a timely manner
Attend planning meetings and work closely with application development teams
Plan, develop, implement and update network back-up and disaster recovery procedures
Perform other duties assigned
Plan, implement, maintain and coordinate upgrades/updates/fixes for core network operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks
Monitor daily systems performance and execute corrective measures
Availability for on call rotation
Ability to lift up to 50lbs

Nature of Work:
Work Location: Incumbent will conduct the majority of work at the Department of Technology, 1 South Van Ness, 2nd Floor, San Francisco, CA. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. Telecommuting options are available upon the appointing officer’s approval and at the appointing officer’s discretion. This position is NOT supporting 100% remote work.

How to qualify

Possession of a Bachelor's degree in Computer Science or related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
AND
Experience: One (1) years of experience in developing, deploying, and supporting Cisco Software Defined Network (SDN) platforms.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Note:

1. Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Appointment Type: Permanent Exempt (PEX) - Full Time, this position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The duration of this position is up to 36 months.

Compensation:
$139,542 to $175,552 annually ($67.0875 to $84.4000 hourly)

How to Apply:

In addition to submitting your application, you MUST submit this Supplemental Questionnaire
Your application MUST include a resume. To upload, please attach using the "additional attachments" function.

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Helpful Information

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.