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Career Opportunity

Equal Employment Opportunity (EEO) Programs Manager - Department of Human Resources (0923)

Recruitment: RTF0123836-01144634

Published: August 05, 2022


Gary Chen -

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Department: Human Resources
Job class: 0923-Manager II
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


Role description

The EEO Division is the City’s central resource on equal employment opportunity matters for a workforce of over 30,000. The division directly investigates and resolves EEO claims for more than 55 City departments. The division provides critical EEO training for employees, and implements policies around issues like lactation at work and gender-neutral bathrooms. The division helps find reasonable accommodations for disabled employees under the Americans with Disabilities Act (ADA), and its leave management group helps employees and departments understand the complex array of leaves available under local, state, and federal law. Finally, the division analyzes and reports on City workplace diversity and EEO complaints and trends across the City.

What you’ll be doing:

The EEO manager’s responsibilities are high-level and complex.  You will be a consultant, advisor, and subject matter expert in all aspects of EEO policy and investigation, workforce diversity, and the ADA reasonable accommodation process.

You will monitor and evaluate the City’s EEO program to ensure all departments comply with City policies, as well as local, state, and federal law. Essential duties include, but are not limited to:

  • Providing technical assistance to departments on EEO matters.
  • Analyzing departmental complaint data, advising City departments of trends, and recommending actions.
  • Representing the City as an EEO subject matter expert during litigation and settlement of individual EEO complaints, and mediation with external agencies.
  • Investigating highly sensitive and confidential matters involving high-level officials on EEO and other workplace issues. 
  • Presenting before the Civil Service Commission, Board of Supervisors, and other boards on EEO matters.
  • Designing and delivering training programs for managers, supervisors, and employees in EEO, ADA, and related topics.
  • Directing and supervising the activities of EEO Program Specialists and Senior Specialists and/or coordinating and monitoring the work of consultants and contractors.
  • Coaching,evaluating, and performance managing EEO staff.
  • Ensuring efficient division operations by helping develop and implement operational policies.
  • Carrying out reforms to make the EEO complaint process more efficient for EEO staff and participants in the EEO complaint process


How to qualify


Possession of a Bachelor's degree from an accredited college or university; AND


Four (4) years of professional level Equal Employment Opportunity (EEO) experience with major duties including development and implementation of EEO goals and objectives, investigation or resolution of employment discrimination and sexual harassment complaints, and interpretation and application of EEO, ADA/FEHA and  other pertinent laws, regulations and guidelines of which one (1) year experience must have been similar to class 1231 Equal Employment Opportunity Programs Senior Specialist that perform more complex and sensitive investigations, review and evaluate the work of EEO personnel, and with supervisory level of programmatic responsibility.


Experience Substitution - Possession of a Juris Doctorate (J.D.) or a Master’s degree in Public Administration/Public Policy, Personnel Administration, Human Resources Management, or Business Administration may be substituted for one (1) year of the professional level EEO experience as described above under the minimum qualifications.

Education Substitution - Verifiable professional EEO experience as mentioned under the minimum qualifications may substitute for up to two years of the required education on a year-for-year basis.  (30 semester units/45 quarter units equal one year.)

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

  • Experience supervising a team of professional staff responsible for EEO and ADA/FEHA activities and projects.
  • Ability to analyze data, define problem areas, formulate recommendations, and implement solutions for complex issues or problems.  
  • Ability to communicate effectively across all communication platforms both orally and in writing. 

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

What else should I know?

Specific information regarding this examination process are listed below.

  • Application Opening – Friday, August 5, 2022
  • Application Deadline – Friday, September 9, 2022
  • Compensation for Range A: $131,248 - $167,492 Annually
  • Eligible List duration resulting from this examination process will be six (6) months.
  • Certification Rule for the eligible list resulting from this examination will be Rule of the List.
  • Exam Type: Combined, Promotive and Entrance
  • Appointment Type: Permanent Civil Service
  • Recruitment ID: RTF0123836-01144634

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supervisory Test Battery (STB) (weighted 43%) - Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skills; Human Resources Management; Team Building; Communication & Conflict Management.  This is a standardized examination, and therefore, test questions and answers are not available for public inspection or review.

3. Supplemental Questionnaire Exam (weighted 57%) - Candidates will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Candidates who pass the supervisory test battery will have their supplemental questionnaires rated and scored by a panel of subject matter experts.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire Examination must be achieved in order to be placed/ranked on the Eligible List.

Terms of Announcement:

This is a Position Based Test conducted in accordance with Civil Service Rule 111A. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

Questions: If you have any questions regarding this recruitment or application process, please contact the analyst, Gary Chen at

Your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.