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Career Opportunity

Human Services Agency Social Worker – In-Home Supportive Services (IHSS) – (2918) (903092)

Recruitment: REF12327Y

Published: August 05, 2022


Ivy Yeung -

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Department: Human Services Agency
Job class: 2918-Human Services Agency Social Worker
Role type: Temporary Exempt What does this mean?
Hours: Full-time


  • Application Opening – June 16, 2022
  • Application Deadline – June 30, 2022; "Continuous"
  • Compensation: $64,688.00 - $99,424.00 Yearly
  • ID: TEX-2918-Exempt;REF:12327Y
  • Recruitment Type: Cat-18 (3 years) 

This announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under recruitment TEX-2918-EXEMPT during the filing period June 16, 2022 through June 30, 2022 need NOT reapply and will be included in the applicant pool. 

7/6/2022: The announcement deadline has been changed to "continuous". Applicants are encouraged to apply as soon as possible as this announcement may close at any time but no sooner than Wednesday, July 20, 2022.   

*This position requires bilingual fluency in Russian.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 

At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under supervision, the HSA Social Worker performs a variety of professional social work duties involving casework, case management, continuing client investigation, and processing for social work programs in In-Home-Supporting Services (IHSS) of the Human Services Agency.


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Schedules and interviews applicants to determine new or continuing service needs; conducts in-home interviews as necessary; investigates statements and information received from applicants through the use of telephone or written verifications; evaluates information to establish eligibility. 

2. Assesses, formulates, and develops a service plan for client needs; develops goals and plan of action; provides case management activities including identifying and assessing client needs; coordinates and monitors services; prepares reports and reassessments; advises and counsels clients regarding family, economic, physical, and emotional situations. 

3. Refers applicants, clients, and the general public to other agencies according to established policies; coordinates services with public and private agencies and community resources. 

4. Establishes and maintains complete files, documents case files as necessary; and maintains narratives on assigned cases. 

5. Answers questions, provides information, and explains policies, rules and regulations of the agency to applicants, clients, and the general public; assists clients in preparing forms and reports.  

6. Presents orientations for community agencies; establishes and maintains contacts with local organizations, nonprofit agencies, business, and other interested groups in promoting community resources program; initiates and mediates case conferences between workers and staff of service provider contractors. 

7. Assists clients in resolving their problems that prevent or limit their ability to participate in public assistance program. 

8. Monitors, interacts, and supervises children during intake process; transports children to placements and other locations as necessary; completes placement assessments and assists with requests for emergency placements; investigates complaints regarding the safety of children in placement. 

9. Refers clients to Adult Protective Services for conservatorship, placement or protection when necessary.

10. Composes and prepares correspondence and narratives; maintains case records, documents case actions, and completes required forms; processes actions related to eligibility for social services and ancillary services. 

11. Coordinates transfers of clients between counties; informs clients of procedures.

12. Gathers data, makes recommendations, and prepares reports.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university in social work, sociology, psychology, counseling, or other behavioral science. 

SUBSTITUTION:  Experience performing social casework or eligibility casework with a public or private agency/organization may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one year.

Language Special Condition:

This position requires bilingual fluency in Russian.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”  


The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

If you have any questions regarding this recruitment or application process, please contact the analyst, Dorys Lorio, by telephone at (415) 557-5733 or by email at 

All your information will be keep confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.