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Career Opportunity

Construction and Operations Support Team Manager - City Distribution Division - SFPUC (0931)-(117370)

Recruitment: RTF0117369-01148848

Published: August 05, 2022

Accepting applications until: August 19, 2022


David Jung -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Utilities Commission
Job class: 0931-Manager III
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type:
Rule: What does this mean?
List type:


4/13/2022: Job Ad has been clerically amended to reflect changes in position summary and minimum qualifications.

    This is a Position-Based Test conducted in accordance with CSC Rule 111A.

    • Application Opening: 04/11/2022
    • Application Filing Deadline: 05/02/2022 (New closing date: August 19, 2022)
    • Annual Salary: 0931 Manager III - COMPENSATION
    • Recruitment ID: RTF0117369-01148848

    August 5, 2022: A This announcement has been amended to update the exam components in the selection procedures. Applicants who have already applied will be included in the applicant pool and need not reapply.

    San Francisco Public Utilities Commission (SFPUC)
    Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

    Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

    Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

    We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at

    We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. To learn more about working at the SFPUC, visit our career site at

    Role description

    The San Francisco Public Utilities Commission’s City Distribution Division (CDD) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 9 pump stations, (16 hydro stations), 13 reservoirs, 8 storage tanks, 20 regulators as well as other ancillary appurtenances and equipment; installing, repairing and maintaining 1,266 miles of water distribution mains including service connections and meters; four water systems (potable, ERWS, recycled, G.W.);  engineering and designing new main and feeder extensions; managing the flora and fauna on over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.

    The Construction and Operations Support Team Manager will be reporting to the Operations Manager and will supervise the Construction Operations Support Team, operating within a broad policy framework. Plans, coordinates and monitors the work involved in Auxiliary Water Supply System (AWSS), Capital Improvement Projects (CIP), Preventative Maintenance (PM), Corrective Maintenance (CM), New Service Installations, Redevelopment Projects, and meter repair, retrofits, and installations; Manage, supervise and coordinate assigned activities with divisions; Provides highly responsible and complex staff assistance to the CDD Division Manager and CDD Operations Manager. Assists Ops Manager in supervising operations staff; Manages work activities of staff to ensure team meets organizational goals. This includes training, coaching, and selecting staff to develop and execute New Service Program, Renew Service Program, and the paving program; Keeps costs within budgets and identifies situations where budget authority is inadequate to deliver necessary services; actively tracks budgets.

     The essential job functions may include, but are not limited to, the following:

    • Plans, monitors, evaluates, and supervises the operation of a division of a city department; coordinates the work of the various subdivisions; advises and consults with section managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures.
    • Develops, implements and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a division; coordinates work activities of one division with other divisions within the department to prevent delays in required actions or to improve programs or services; assists in the identification, development and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies.
    • Receives and analyzes division and departmental reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.
    • Monitors the work of and coaches subordinates to improve performance.
    • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
    • Monitors and evaluates the effectiveness and efficiency of the division's service delivery system, organizational structure, staffing levels, financial systems, and other internal operations; identifies and recommends alternative approaches or improvements; implements revisions, adjustments and changes.
    • Serves as liaison for the Department with a variety of other City/County staff, policy-making officials, and officials of outside agencies; explains and justifies Departmental or administrative procedures, policies, or programs; negotiates and resolves difficult and complex issues and problems.
    • Plans, develops, implements or directs major or complex projects or programs which span a number of the department's established sections or divisions; directs the research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.
    • Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.  Oversees and administers division budget; directs and monitors expenditures in accordance with the approved budget; directs the preparation and maintenance of a wide variety of statistical, fiscal, and operational reports and studies; and provides executive management with an early warning and practical options to potential cost overruns.
    • May perform other related duties as required.

    How to qualify

    If you are interested in this job, we are looking for people that have the following minimum qualifications:

    Possession of a baccalaureate degree from an accredited college or university.

    Five (5) years of experience in engineering, operations, and/or maintenance, of which three (3) years must include supervisory. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

    Additional experience in engineering, operations and/or maintenance may substitute for the education requirement on a year for year basis.

    Verification of Education and Experience:
    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

    Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you are running into any issues applying on the SmartRecruiters website, here is a link to the FAQ sheet:

    If you are still having trouble and need assistance, please email:

    What else should I know?


    After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

    Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

    Exam Components: 

    • Supplemental Questionnaire Examination (Weight 100%)The Supplemental Questionnaire is an exam and contents will be evaluated and scored.  Applications must be submitted during the online application process. The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas which have been identified as critical for this position.

    A passing score must be achieved on the Supplementary Questionnaire in order to continue in the selection process and be placed on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. The department may administer additional position-specific selection procedures to make final hiring decisions. Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. 

    Certification Rule: 
    The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions. 

    Eligible List/Score Report:
    A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

    The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director. 
    To find other Departments which use this classification, please see Position-Count-by-Job-Codes.pdf (

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.

    The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

    Additional Information Regarding Employment with the City and County of San Francisco:


    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

    • Select the “I’m Interested” button and follow instructions on the screen

    Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, David Jung at

    CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.