Career Opportunity

Health Worker 2- San Francisco Department of Public Health (2586)

Recruitment: RTF0116085-01148392

Published: August 26, 2022

Accepting applications until: September 09, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type: Temporary Exempt (TEX). Exempt employees are considered "at will" and serve at the discretion of the department head. 

• Application Opening: August 26, 2022
• Application Deadline: September 9,2022
• Compensation Range: Rate /hr: $32.0375 to $38.9250  
  • Click here for more information.
• Recruitment ID: TEX-2586-116086/

The San Francisco Department of Public Health (DPH) is accepting applications for full-time temporary exempt positions in class 2586 Health Worker 2. The current positions are for the San Francisco Health Network Community Primary Care (SFHN CPC), Primary Care Central Team.

The applicant pool from this recruitment may be used fill future TEX positions at other locations within DPH. 

The SFHN CPC consists of more than 10 community-based sites in San Francisco that provide high-quality, compassionate care across the lifespan and offer onsite dental, nutrition, pharmacy, and podiatry services, as well as integrative medicine services such as acupuncture.

Positions may be allocated to support on-site at any San Francisco Health Network primary care clinic including but not limited to  the Castro-Mission Health Center, Children’s Health Center, Chinatown Public Health Center, Community Health Programs for Youth, Curry Senior Center, Family Health Center, Maxine Hall Health Center, Ocean Park Health Center, Positive Health Program, Potrero Hill Health Center, Richard Fine People’s Clinic, Southeast Health Center, Tom Waddell Urban Health Center, or Special Programs for Youth, as directed by staffing needs.

Shift: Monday - Friday, 8 AM - 5 PM; depending on the needs of the department evening and weekend shifts may be required.

Role description

Under the direction of the central team Health Program Coordinator, clinic site Medical Directors, and Practice Managers, the 2586 Health Worker 2 performs the following duties:

• Perform high volume of outreach and referral services to aid in chronic disease management and preventive screening;
• Manage electronic health registries for key populations (i.e. disease);
• Make appointments for patients and answer questions from clients;
• Maintain accurate logs and other documentation related to appointment processing;
• Perform incidental clerical functions such as keeping records, and arranging client appointments;
• Refer clients to appropriate Medical Home or clinical support as needed;
• Coordinate appointment making processes with the various Medical Homes;
• Provide information and resources to patients and others regarding health care services and other available facilities;
• Serve as a liaison between the professional staff and community;
• Assist in the preparation and dissemination of health services information;
• Participates in the development and coordination of programs, services, and studies;
• Prepares, and updates written documents;
• Simultaneously utilizes multiple computer systems and telephone systems to document in the electronic medical record;
• Adheres to established scripts and protocols to assist callers with various clinical and scheduling needs;
• Provides health coaching, per protocols to SF Health Network patients over the telephone;
• Uses electronic medical record to communicate to health care clinic staff and providers; and
• Proactively elevates problems and offers solutions. 

The 2586 Health Worker 2 performs other related duties as assigned/required. 

How to qualify

Experience: One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

• Serving as a liaison between targeted communities and healthcare agencies;
• providing culturally appropriate health education/information and outreach to targeted populations;
• providing referral and follow up services or otherwise coordinating care;
• providing informal counseling, social support and advocacy to targeted populations;
• escorting and transporting clients;
• providing courier/dispatcher functions;
• performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the final filing deadline. 

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring

• Commitment to improve the health of underserved and marginalized populations
• Commitment to reducing health disparities and actively contributing to our goal to be an anti-racist organization
• Ability to work independently in a fast-paced, dynamic environment
• Excellent interpersonal, written, and oral communication skills
• Experience with the use of Epic or electronic health records
• Experience working with underserved communities and/or populations
• Experience communicating health information to patients
• Fluency in one or more of the following languages is strongly desired: Cantonese, Mandarin, Russian, or Spanish

Verification: 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Selection Procedures:
The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

What else should I know?

1. Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
2. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.
3. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
4. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
5. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
• Desire to work with, relate to, serve, and support a diverse service population and workforce. 
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst at Juliette.Soto@sfdph.org or 415-554-2915.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.