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Career Opportunity

Program Manager, Strategic Initiatives, Digital Services (0923)

Recruitment: RTF0124419-01138876

Published: September 16, 2022


Connie Poon -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: City Administrator
Job class: 0923-Manager II
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The San Francisco Digital Services team works across City departments to build user-centered digital services. Its mission is to make it easy for all residents to access the City’s nearly 1,000 services online, from any device.

We are a team of product managers, designers, developers, and content strategists. As a member of this team, you will be part of a new and growing movement, with an opportunity to shape the City’s approach to technology. Digital Services works on a wide range of projects, including the city’s website, affordable housing, open data, and permitting.

Digital Services is committed to creating an inclusive work environment. We are building a team that reflects a diverse set of lived experiences and identities. This effort includes considering qualified candidates across a spectrum of races, colors, religions, genders, gender identities, sexual orientations, national origins, genetics, disabilities, ages, or veteran status.

Role description

Appointment Type: Permanent Exempt (PEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

As the Program Manager, you will develop the Digital Services program within the City and help strengthen our infrastructure. You will oversee various projects that will help accelerate the work done by the Digital Services team. You are a seasoned professional who is ready for a challenge that will not only help shape the future of the Digital Services team and our work, but how digital services are carried out throughout the City and County of San Francisco.

You love wearing different hats and are not afraid to roll up your sleeves and do whatever it takes to move projects forward. You will play a key role in the planning and execution of various strategic initiatives on the team. You will help drive existing projects over the finish line and define and prioritize future projects for the team.

You understand that the government is a difficult environment to work in and we are constantly under-resourced but asked to do more. This doesn’t scare you but you see it as a challenge that you look forward to solving. You know that systemic change takes time, persistence, and patience, all of which are your strong suits.

Everything you do starts with empathy and a willingness to help others succeed. You will always fight to improve the experience of San Franciscans when interacting with city government. You will always prioritize the most vulnerable populations who need city services most. You will never shy away from edge cases because those are the people who need our help more than others.

In this role, you will have the opportunity to revamp the City’s hiring practices for technologists. You will work to help streamline the challenges faced by Digital Services and other City departments who procure technology solutions. You will help create an internal and external strategy to help Digital Services tell our story to City stakeholders, San Franciscans, and other government agencies around the world who are facing similar challenges. There are plenty of problems that need to be solved and you will drive these projects and track the impact along the way.

In this position you will:

●    Manage the implementation of projects and initiatives in collaboration with a cross-functional team and City stakeholders (technology classification revamp, procurement streamlining, etc.)

●    Maintain external relationships with City departments and community partners

●    Represent Digital Services in multi-sided conversations about changing City processes or practices

●    Help synthesize and consolidate learnings from our many projects and stakeholder engagements

●    Document and share practices both internally across programs, as well as to external audiences, by writing and editing articles, blog posts, web copy, and training content

●    Work to solidify and document the foundations of Digital Services, from our job classifications to our onboarding processes to our procurement standards

●    Proactively identify and explore opportunities for process improvement across the Digital Services team, including how information is shared and executed

●    Support the development and implementation of citywide standards for digital practice in collaboration with the Committee on Information Technology, Department of Technology, and other stakeholders

●    Manage programs, operational activities, and projects to advance the goals of Digital Services and improving digital services across the City

●    Monitor the work of consultants and contractors working on relevant projects

●    Work with other Digital Services managers and staff to evaluate and implement goals, responsibilities, policies, and procedures

●    Monitor the work of and coaches subordinates to improve performance

●    Evaluate procedures, identifies and analyzes problems and issues and implement and document new procedures for the team

●    Assist in developing and implementing operational policies to ensure the efficient operation of Digital Services

About you:

●    Highly organized and creative problem solver with strong project management skills, attention to detail, successful follow-through, superb execution, and the ability to prioritize across multiple projects and workflows.

●    A savvy multi-tasker and generalist who drives strong tactical delivery and implementation on projects, while also connecting dots and integrating learnings from across projects.

●    Peer leader who can work collaboratively with employees across disciplines (engineering, product, UX, service design, research, and data) and at all levels of the organization, and is proactive around team and external communications.

●    Strong verbal and written communicator, with the ability to build internal alignment and visibility, and to find common ground and build relationships across different City departments and community organizations.

●    Navigates ambiguity successfully, flourishes with minimal guidance, and knows when and how to engage key stakeholders and when to consult for advice on decision-making.

●    Understand the challenges faced by government staff and always lead with empathy and patience.

It’s a bonus if you have:

●    Have working proficiency  in traditional Chinese, Spanish, and/or Filipino.

How to qualify

1.  Possession of a baccalaureate degree from an accredited college or university; and

2.  Three (3) years of professional experience in one or more of the following functional areas: project management, stakeholder management, internal and external communications, personnel administration or public administration.

Substitution:  Applicants may substitute up to two (2) years of the required education with additional qualifying experience.  One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Important: Your application must include a cover letter that explains why you are applying for this job, and how your experience makes you a good fit for this role. To upload these items, please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

Compensation:  $131,248 to $167,492 annually

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Friday, October 7, 2022 at 11:59PM.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6065 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.