Career Opportunity

Admissions Attendant

Recruitment: REF16354E

Published: November 09, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 24 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

Race and Social Equity Statement 
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all.  With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.   
 
We envision a department that proactively infuses racial and social equity in its internal operations.  With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. 

Role description

There are two part time assignments - 1) Film/Special Events - focusing on permits of all SF Recreation & Park facilities for commercial productions (including films, professional photography, etc.) and Special Events (runs, festivals, concerts, community events, etc.) 2) Public Recreation - permitting any activities that occur at SF Recreation & Park facilities, permits and outside areas - picnics, athletic fields, and indoor rentals.

1. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promote permits of our facilities.

2.    Provides quality customer service via our call center, in person, and by email;   Responds to customer requests verbally and in writing regarding facilities, procedures, fees, and policies; Meets with clients and conducting site visits with potential permittees.

3.    Prepares cost estimates including facility fees, staffing costs, security deposits, and other ancillary fees.

4.    Manages the permits details ensuring compliance with the various applicable rules procedures; also ensures timely collection of all fees, security deposits, and required documentation is submitted; tracks deadlines for permits and following up with client on missing items.

5.    Communicates and coordinates all permitted activities with other Recreation and Park divisions and City Agencies as necessary

6    Assists or prepares marketing and promotional activities and website descriptions of sites; as well as maintaining and updating forms containing fees, policies, and procedures. 

6.    Supports the Department's online reservation systems and monitors/approves online reservation requests.

7.  Performs related duties as assigned.

How to qualify

• Minimum Qualifications - One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.
• Required Verification sample

https://drive.google.com/file/d/1-3DbQ5eIX304Px-VAvD5H_Uiw9njMwYG/view?usp=sharing

• Hours - primarily Monday through Friday, between the hours of 8:30 a.m. – 5:30 p.m. and may occasionally be required to work evenings, weekends and/or holidays. 
• Hourly Rate - $25.05  
• Appointment Type - As needed Temporary Civil Service - No City Benefits 

What else should I know?

NOTE: Applicants must complete the supplemental quesionnaire in addition to submitting an application. Only applicants who submit both an application AND supplemental questionnaire will be allowed to participate in the department's selection process.

Supplemental Questionnaire (please copy and paste this when you apply - it is required information)

https://forms.gle/gANBx8dt7skxp7kL9

Application Opening -  Tuesday, September 20, 2022

Application Status - this is an on going recruitment for a TEX As Needed Civil Service appointment under Charter Category 16.  It will never become a permanent job for the City.   This particular announcement may be subject to temporary closure/suspension for screening and hiring purposes.

Appointment Type
This recruitment is for a Temporary Exempt (TEX), as-needed appointment. This position is exempt from the Civil Service examination process pursuant to the San Francisco Charter Section 10.104 and shall serve at the discretion of the Appointing Officer.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. 

Education Verification:
Applicants may be required to submit verification of qualifying education at any point during the recruitment and selection process.

    
Education Verification: https://sfdhr.org/how-verify-education-requirements

Notes:

• Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
• Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

All your information will be kept confidential according to EEO guidelines.

Contact: For questions about this position or how to apply, please contact Katherine Dere - katherine.dere@sfgov.org - work phone (415)831-2705

Additional Information Regarding Employment with the City and County of San Francisco

• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

ver 09/20/22

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.