Career Opportunity

1244-Senior Human Resources Analyst - SF Municipal Transportation Agency

Recruitment: RTF0123352-01134335

Published: October 07, 2022

Accepting applications until: October 21, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

This is a Position-Based Test conducted in accordance with CSC Rule 411A.

Annual Salary: $122,642 - $148,980
Deadline to Apply: October 21, 2022.

Role description

The San Francisco Municipal Transportation Agency (SFMTA) currently has vacancies in class 1244 Senior Human Resources Analyst in various units within SFMTA HR.  Incumbents in these positions performs difficult and responsible professional and technical human resources work in the areas of recruitment, examinations, classification and compensation, employee and/or labor relations, benefits administration or human resources operations; may lead or supervise human resources analysts and/or clerical/technical staff.

Under direction, serves as a team leader or assistant team leader in the performance of professional human resources activities in the areas of recruitment and selection, employee and/or labor relations, classification and compensation, benefits administration and human resources operations; performs recruitment activities, including announcement preparation, sources for recruiting; prepares examination announcements/advertisements; determines applicant eligibility based on minimum qualifications/special conditions; performs job analysis, constructs examinations; obtains input on exam development from subject matter experts; oversees test administration and scoring; and determines relative weights to various parts of the examination; responds to exam-related protests; documents test validity; and generates eligible lists; conducts investigations and surveys concerning the duties, responsibilities and qualifications of positions in the classified service; makes field and desk audits of work performed; recommends and prepares class specifications for new classifications or revises existing class specifications; evaluates requests for leave and ADA accommodation; administers requests to fill position, employee transfers, post-referral, hiring, appoint, onboarding and layoff processes; interviews and examines candidates; administers employee discipline; negotiates resolutions to grievances; investigates complaints of serious employee misconduct and complaints; enforces MOUs to ensure consistent departmental compliance with provisions, and; acts as a Skelly officer in employee disciplinary hearings; participates in the collection and evaluation of salary and wage data; performs special projects involving the planning, research, development or implementation of a technical phase of human resources administration; prepares various memoranda, correspondence, records and reports with recommendations when appropriate; confers with employees, department heads, labor representatives and human resources analysts of other jurisdictions regarding the interpretation and application of laws and regulations concerning recruitment, examinations, classification and compensation, employee and/or labor relations, and human resources operations;  coordinates processing of human resources transactions; reviews requests to fill positions; directs and reviews the preparation of requests to fill positions; tracks the certification and selection process; directs and participates in the processing of appointments; and receives, reviews and processes personal services contracts.

Employee and Labor Relations: Under the direction of the Employee Relations Manager, the Senior Employee Relations Analyst performs specialized activities directly related to employee relations and serves as a team leader and/or assistant team leader, supervising Employee Relations Analysts in the performance of advanced level professional and technical activities directly related to employee and employee relations.

Leave Services Team: The Leave Services team serves as SFMTA’s resource on Leaves of Absence (LOA), while being well versed and adhering to federal, state and local laws/regulations (such as the Family and Medical Leave Act (FMLA), the California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), military leaves, Civil Service Rule (CSR) 120, etc.); and applying them to each leave request being submitted or discussed. The Leave Services team is responsible for managing, approving and denying each and every leave of absence request for all SFMTA employees. This includes reviewing requests, keeping Leave databases and related logs up to date, sending out communications (via emails and letters) to supervisors and employees, running reports, and frequently meeting with employees. The Leave Service Team provides information, counsel and guidance to department managers, supervisors/superintendents, and employees regarding a wide variety of absence management issues and federal, state, and local legislation. Some of the duties include coordinating with other agencies to ensure employee’s benefits were not adversely affected.  The Leave Services unit is responsible for analyzing each leave request and making sure that incomplete leaves of absence are eventually submitted properly and employees along with their managers are aware when a leave becomes overdue in order to avoid adverse employment actions. The team is also responsible for researching and troubleshooting complex Leave of Absence issues for a variety of stakeholders, including department personnel, medical providers, legal staff, employees, and other city departments.

License and Medical Unit: maintains compliance with regulations to ensure safe SFMTA operations and audit standards pursuant to Department of Transportation (DOT) regulation 49CFR Part 391, 41-49 and 392. The License and Medical Senior Human Resources Analyst will serve as supervisor of staff in maintaining database for employees who hold medical certificate and commercial license per regulations.  Develops and delivers monthly medical appointment schedule; maintains relationships with Zuckerberg San Francisco General Hospital, other associated medical facility, DMV, and SFMTA divisions, including the research, troubleshooting and development of corrective strategies to address problems that arise; oversees operations to ensure compliance with audits; assists in the design of DOT training for managers, supervisors, and employees as needed; coordinates with the Agency’s return-to- work process; prepares a variety of memorandum, reports and records, and performs other related duties and responsibilities as assigned.

SFMTA Talent Acquisition Division Services (TADS) Unit: is tasked to advise and work strategically with various divisions to recruit and retain talent in a variety of occupations to support and ensure an efficient and reliable Transit system for San Francisco.  Job occupations range from clerical/administrative, professionals, labor, crafts, and trades to management.  Team members of the TADS Unit are responsible for a wide variety of critical phases and duties of a hiring cycle from position control/management, recruitment, applicant/candidate engagement, interview and selection, pre-employment to onboarding.    

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Serves as a team leader or assistant team leader in the performance of professional human resources activities in the areas of recruitment and selection, employee and/or labor relations, classification and compensation, benefits administration and human resources operations.

2. Performs recruitment activities, including announcement preparation, sources for recruiting.

3. Prepares examination announcements/advertisements; determines applicant eligibility based on minimum qualifications/special conditions.

4. Performs job analysis, constructs examinations; obtains input on exam development from subject matter experts; oversees test administration and scoring; and determines relative weights to various parts of the examination; responds to exam-related protests; documents test validity; and generates eligible lists.

5. Conducts investigations and surveys concerning the duties, responsibilities and qualifications of positions in the classified service; makes field and desk audits of work performed; recommends and prepares class specifications for new classifications or revises existing class specifications.

6. Evaluates requests for leave and ADA accommodation; administers requests to fill position, employee transfers, post-referral, hiring, appoint, onboarding and layoff processes; interviews and examines candidates; administers employee discipline.

7. Negotiates resolutions to grievances; investigates complaints of serious employee misconduct and complaints; enforces MOUs to ensure consistent departmental compliance with provisions, and; acts as a Skelly officer in employee disciplinary hearings.

8. Participates in the collection and evaluation of salary and wage data.

9. Performs special projects involving the planning, research, development or implementation of a technical phase of human resources administration; prepares various memoranda, correspondence, records and reports with recommendations when appropriate.

10. Confers with employees, department heads, labor representatives and human resources analysts of other jurisdictions regarding the interpretation and application of laws and regulations concerning recruitment, examinations, classification and compensation, employee and/or labor relations, and human resources operations.

11. Coordinates processing of human resources transactions; reviews requests to fill positions; directs and reviews the preparation of requests to fill positions; tracks the certification and selection process; directs and participates in the processing of appointments; and receives, reviews and processes personal services contracts.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university; AND

2. Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations. 

Substitution 

Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Experience Substitution 
 - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience. 
 - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.

Notes: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Desirable Qualifications: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

Desirable Qualifications for EMPLOYEE AND LABOR RELATIONS UNIT     

•       Experience handling highly sensitive information while maintaining strict confidentiality.

•       At least two (2) years of journey level verifiable experience in Employee Relations functions including conducting investigations, developing investigation plans, utilizing appropriate interview techniques, preparing supporting documentation, and developing summaries, conclusions, and recommendations.

•       Experience in assisting managers and supervisors with discipline and performance management, responding to complaints.

•       Ability to analyze data, define problem areas, formulate recommendations, and implement solutions for complex issues or problems.

•       Ability to make comprehensive and unbiased evaluations with given information.

•       Experience in creating correspondence, reports, and memos.

•       Ability to communicate effectively across all communication platforms both orally and in writing.

•       Ability to interpret, carry out, and explain complex laws, policies and procedures.

•       Ability to resolve conflicts in a professional, positive, solution focused manner.

•       Ability to balance and aggregate work product to adhere to delivery deadlines.

•       Experience and ability in handling confidential information.

•       Experience and ability to respect and understand complex cultural and communication differences mindful of Agency workforce composition and strategies.

Desirable Qualifications for THE SFMTA TALENT ACQUISITION DIVISION SERVICES (TADS) UNIT

•       Experience handling highly sensitive information while maintaining strict confidentiality.

•       Ability to make comprehensive and unbiased evaluations with given information.

•       Experience creating correspondence, reports, and memos.

•       Ability to communicate clearly, concisely, and tactfully both orally and in writing.

•       Experience interpreting, carrying out, and explaining complex laws, policies and procedures.

•       Ability to exercise sound judgment and make decisions independently within general guidelines.

•       Skills in adapting to change that supports the organization’s mission.

•       Proficiency in Microsoft Office applications (Word, Excel, Access, and Outlook).

•       Supervisory experience and/or serving as a team leader in Human Resources related functions.

•       At least four (4) years of experience in Human Resources Operations.

•       At least two (2) years of working experience in recruitment and hiring coordination, classification, and/or examinations.

•       At least one (1) year experience in developing selection devices, interview questions and rating guidelines.

•       Experience using Applicant Tracking Systems and PeopleSoft software.

•       Experience working in a large, high volume, fast-paced, complex and cross-functional organization/agency.

•       Ability to conduct detailed research and analysis and provide recommendations for decision.

•       Ability to meet constantly changing deadlines; multitask and high-volume competing priorities/assignments simultaneously.

•       Knowledge of Collective Bargaining Agreements (CBA) and Memoranda of Understanding (MOU).

What else should I know?

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found here. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire prior to being placed on the eligible list. Failure to complete the questionnaire may result in disqualification from the selection process.

Exam Process: (General Exam Process Information)The Core Examination and Examinations Subtest will be administered remotely.  These computer-administered exams can be taken at home. Candidates must have access to a computer and reliable internet connection to participate in these exams. Candidates will be scheduled for a specific time and date to complete the examinations. Candidates who meet the minimum qualifications will be invited to participate in the two exam components described below.  

Written Core Examination (Weight 100%): A written, multiple-choice examination designed to measure relative knowledge, skills and abilities in job-related areas which may include, but not be limited to: Ability to analyze, evaluate and interpret data and information, including the ability to exercise good judgment when evaluating data and information; Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc.; Knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA; Knowledge of, and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities.

Notes: Applicants may be asked technical questions in the departmental final hiring interview. Candidates must achieve a passing score on both the Core Exam and Examinations Subtest in order to move forward in the selection process. The Core Exam and Examinations Subtest are standardized examinations and, therefore, in accordance with Civil Service Rule 411.11.4, test questions and test answers are not available for public inspection or review. 
Your scores on the Core Exam and the Examinations Subtest will be valid and "banked" for three years, starting from the date of the examination.  This means that, during this three-year time period, you will not be required to re-take these tests.  If the selection process for the future announcement is held within one year of the date of this examination and it includes the Examinations Subtest and/or the Core Exam, your score(s) will be automatically applied to that announcement.  However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test.  Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Eligible List/Score Report: The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Director of Transportation.

Exam Analyst: If you have any questions regarding the Exam Process, please contact the exam analyst, suzanne.wong@sfmta.com. Please note: all your information will be kept confidential according to EEO guidelines. SW | PBT-1244- 123353  | CPE

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at CCSF Jobs (SmartRecruiters)] The terms of this announcement may be appealed under Civil Service Rule 411A. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualification and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.

• Information About The Hiring Process 
• Multiple-Choice Test Preparation Manual 
• Conviction History 
• Employee Benefits Overview   
• Disaster Service Worker 
• ADA Accommodation 
• Veterans Preference 
• Right to Work 
• Copies of Application Documents 
• Diversity Statement 
• Seniority Credit in Promotional Exams
• SFMTA Employee Wellness Program 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.