Admission Attendant - Access to City Employment (ACE) (3302)
Published: October 13, 2022
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Definition: Under immediate supervision in Fine Arts Museums, Asian Art Museum and Recreation and Park Commission facilities, employees in this class sell tickets, admit patrons to the facilities and perform other duties as required. The essential functions include: selling, distributing and/or collecting tickets, passes, membership, audio tour and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing and/or changing receipt tapes, ticket rolls, and ink cartridges.
Distinguishing Features: The 3302 Admission Attendant is distinguished from the Cashier series (classes 4320, 4321 and 4322) in that positions in the 3302 class receive payments for selling admission tickets, membership and other products to the general public and the latter has responsibility for processing a large volume of payments from a wide variety of sources for services rendered or fees charged by City departments.
Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list. 1. Sells, distributes and/or collects tickets, passes, membership, audio tour and other products by personally receiving various types of payment from patrons of Park & Recreation and museum facilities. Operates a cash register or a computerized system to register sale transactions. 2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Park & Recreation and Museum patrons. 3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheet and deposit slip in order to bank monies at the end of a shift. 4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promote sale of membership, audio tour, and products sold by the organizations. 5. Assists with crowd control, counts visitors and verifies admission receipts; assists in the issuance of will call tickets, greets and meets groups and school tours; and assists with coat check and information area. 6. Maintains inventory of admission tickets tickets, audio sets and other products by tracking and maintaining appropriate level of inventory. 7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.
Knowledge, Skills and Abilities: Ability to: perform basic arithmetic; establish and maintain effective working relationships and assist customers in a polite and courteous manner; speak clearly, tactfully, and effectively; and operate computerized systems.
How to qualify
Minimum Qualifications: These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Experience and Training: One (1) year (2000 hours) verifiable experience as an admissions attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.
What else should I know?
Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.