Career Opportunity

Program Specialist - Learning and Organizational Development - Human Services Agency (2913) – (904592)

Recruitment: REF761D

Published: October 18, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

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AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY 

This announcement has been amended and extended to reflect changes with the Job Announcement description and deadline   Applicants who already applied under Recruitment TEX-2913-904592 during the filing period October 1, 2021 through October 18, 2021 need not reapply and will be included in the applicant pool. 

10/18/2022: Reopen announcement on 10/19/2022, application deadline November 1, 2022.

• Application Opening: October 1, 2021
• Application Deadline: October 18, 2021, November 1, 2022
• Compensation Range:  $92,612 and $112,554 2913-Program Specialist | City and County of San Francisco (sf.gov)
• Appointment Type:  This is a Temporary-Exempt (TEX) Category 18 Appointment and is limited to three (3) years in six (6) month increments. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-17 serves for a limited term, at the discretion of the Appointing Officer.
• List ID: TEX-2913-904592, REF761D

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.  

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under direction of the HSA Induction Manager, the 2913 Program Specialist supports SF Benefits Net Eligibility Worker Induction training. The position’s primary responsibility is to provide classroom instruction (virtual and in-person) including lecture, hands-on activities, troubleshooting, and task consultation based on the needs of the training environment. This position will reside on the Learning and Organizational Development (L&OD) team within Human Services Agency (HSA) Human Resources.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Determining training needs, developing, delivering, and evaluating training courses; coordinate and conduct a variety of training programs and maintain curriculum and training modules to reflect current laws, rules and regulations
2. Detecting and preventing fraudulent claims for public assistance; investigating welfare fraud and other financial crimes.
3. Organizing and preparing written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
4. Facilitating and contributing to short and long-term projects and workgroups.
5. Reviewing, verifying and evaluating clients’ case information for possible errors, inconsistencies and discrepancies.
6. Reviewing allegations of assistance overpayment; determining overpayment amounts if applicable; preparing related documentation; referring fraud and non-fraud overpayment; citing various laws and regulations
7. Reviewing and monitoring Department compliance with County, Federal and State regulations as related to public assistance programs; reviewing guidelines related to the processing of public assistance applications; verifying eligibility, correctness of payment decisions and appropriateness of the services provided.
8. Developing, revising and updating Department policies and procedures by providing policy interpretation in assigned program area.

How to qualify

Experience:

Three years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.

License and Certification:

Some positions require possession of, or ability to obtain, a valid California driver’s license.

Special Requirements:

Essential duties involve the following physical skill and work environment:

Ability to work in a typical office environment; most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs., and the ability to travel to different sites and conduct home visits. May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance. 

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification. 

SELECTION PROCEDURES

• The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.
• Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

 How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Josephus Cassell by telephone (415) 439-3410 or by email at josephus.cassell@sfgov.org. 

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.