Career Opportunity

Public Service Aide (9924) Disease Prevention and Control Branch - Department of Public Health

Recruitment: REF18061E

Published: November 02, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The San Francisco Department of Public Health's Disease Prevention and Control Branch is accepting applications for a part-time (39 hours/week) Temporary Exempt position in Class 9924 Public Service Aide. Exempt employees are considered "at will" and serve at the discretion of the Appointing Officer. The qualified applicant pool resulting from this recruitment may be utilized to fill future exempt vacancies within the San Francisco Department of Public Health (DPH). 

This position will work in the Communicable Disease Control and Prevention (CDCP) Section of San Francisco Department of Public Health. The CDCP prevents and responds to communicable diseases for San Francisco residents and its visitors by tracking reports of over 80 reportable diseases and conditions, investigating cases and contacts, recommending public health actions to control the spread of disease, and operating the AITC Immunization and Travel Clinic (AITC).

Application Opening – Thursday, October 27, 2022
Application Deadline – Thursday, November 10, 2022
Appointment Type: Temporary Exempt
Shifts: Monday – Friday, 8:00 am – 5:00 pm
Location: 101 Grove Street, Room 102, San Francisco, CA 94102 and 25 Van Ness Avenue, Suite 500
Compensation: $24.2625 Hourly

DPH statement of Diversity, Equity and Inclusion
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
• Desire to work with, relate to, serve, and support a diverse service population and workforce. 
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role description

Under shared general supervision by the 2591/2593 Health Program Coordinators, the Public Service Aide will be trained to perform the following duties:

• Performs basic data management and data entry for tracking communicable disease cases and contacts.
• Extracts information from medical records, lab reports, and case report forms, and enters data into Excel spreadsheets and web based and Access databases. Topical focus of the data management will be vaccine-preventable diseases, enteric infections, and emerging infections.
• Prioritizes incoming disease reports based on urgency of response, according to the unit’s established protocols, and conducts routine follow-up on low priority diseases via faxes to physicians’ offices or send out of patient educational materials
• Requests, receives, and processes pertinent medical records from healthcare providers, hospitals, and laboratories.
• Scans various reports and supporting documentation, including medical records. Saves documentation per unit protocols.
• Performs front desk duties at AITC including scheduling appointments, checking patients in and out, and collecting payments.
• Answering calls and providing general clinic service information.

Positions in Class 9924 Public Service Aide may perform other duties as assigned.

How to qualify

MINIMUM QUALIFICATIONS (Required):
Possession of high school diploma or equivalent

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Possession of a Baccalaureate degree from an accredited college or university.
• Possession of excellent oral and written communication skills.
• Dependability
• Strong organizational skills including, attention to detail, maintaining accurate, timely and complete records and time management.
• Ability to take initiative as well as follow directions in a fast-paced environment
• Ability to deal effectively and courteously providing a high level of customer service to culturally diverse populations, medical providers, and others.
• Ability to adhere to strict rules regarding confidentiality of patient information.
• Ability to work well independently or as part of a team.
• Knowledge of infectious diseases, vaccines, and medical terminology.
• Special emphasis on knowledge of and experience using Microsoft Access, Excel software applications, web-based databases, and electronic medical records (e.g., EPIC)
• Interest in Public Health.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at here.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Select the “I’m Interested” button located at the top right of this page. Then, follow the directions on the screen.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Diversity Statement 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

• COVID-19 Policies
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Licensure/Certification/Registration
• Note on ICARE

If you have any questions regarding this recruitment or application process, please contact Diane Zhou at diane.zhou@sfdph.org or (415) 554-2913.
 

-  Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.

-  Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.

-  Desire to work with, relate to, serve, and support a diverse workforce and patient population.

-  Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.