Small Business Program Manager, Community Economic Development (9775)

Career Opportunity

Small Business Program Manager, Community Economic Development (9775)

Recruitment: RTF0127768-01138615

Published: November 03, 2022

Accepting applications until: November 14, 2022

Contact:

Anabel Simonelli - anabel.simonelli@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Economic & Workforce Development
Job class: 9775-Senior Community Development Specialist II
Salary range: $133,276.00 - $162,032.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military, and veteran status, or other protected category under the law.

About the Office of Economic and Workforce Development

The San Francisco Office of Economic and Workforce Development (OEWD) supports the City's ongoing economic vitality through key programs focused on neighborhood commercial corridors, workforce development, joint development projects, industry focused business recruitment and retention, small business assistance, and international business development. OEWD’s goal is to work continually to make San Francisco an even better place to live, work and do business.

Role description

Appointment Type: Permanent-Exempt (PEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Position Description

The Small Business Program Manager will operate under the Community Economic Development division of OEWD that focuses on supporting small businesses and creating vibrant commercial corridors. This role is responsible for overseeing the division’s programs that provide technical assistance and access to capital for San Francisco’s small businesses.

As part of the Community Economic Development Division, the Small Business Program Manager reports to the CED Division Director and will be responsible for managing the team of four staff and ensuring efficient operations of small business technical assistance and capital programs. The team is responsible for but not limited to the (1) administration of community development grant funds to community-based organizations that provide technical assistance (2) developing and managing grant programs that provide financial assistance to small businesses (3) overseeing investments in small business loan products (4) tracking and reporting on the impact of the work. Your work will facilitate the expanded reach and continual improvement of the small business capital program based on research of small business needs, neighborhood strategies, and economic development and recovery principles.

Responsibilities

Staff Management

Responsible for managing and evaluating staff
Support staff to ensure programs meet project timelines and deadlines
Responsible for ensuring staff implements administrative procedures
Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
Actively engage in staff development through agency performance management process, ongoing feedback (including regular One-on-Ones), and identification of training opportunities.
Quickly identify and address performance-related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct.

Small Business Program Development, Implementation and Reporting

Lead implementation of small business programs including planning, development, procurement, and evaluation
Small Business Grant Programs include, but are not limited to SF Shines, Vandalism Grant, Disaster Relief, Rent Relief, and others
Track the team budget and monitor procurement processes, tasks, and deadlines
Review and update current project management processes, templates, and procedures, to incorporate best practices and adapt to changing systems
Prepare notes, reports, and external communications about the programs
Define metrics and analytics to evaluate the success of CED programs
Implement a standardized, routine process for qualitative and quantitative data collection to understand the outcomes of CED programs, recommend areas for improvement, and report out to relevant stakeholders, internally and externally

Budget and Grant Management

Manage program and staff to achieve all program and contractual deliverables.
Support staff in overseeing a portfolio of community development grant funds to nonprofit agency grantees that deliver technical assistance to small businesses
Support implementation of grant programs including management of reimbursement requests, collaboration with CED Program Managers
Oversee grant agreements and funding that provides small business loan products
Maintain partnerships with grantees and provide capacity building support when needed

Additional work as assigned

How to qualify

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university AND four (4) years administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND three (3) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work or criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Ph.D. or Juris Doctor degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

Desirable Skills and Qualifications

Skills

Staff Management
Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements.
Leadership skills including capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and received constructive feedback, ethics
Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.
Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring own work to ensure quality, and the use of office equipment, computer applications and databases.
Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff.
Self-motivated and accountable for work time and other agency resources.
Experience communicating complex information to diverse stakeholders in writing and in person.
Experience working with customers or clients to deliver services and ability to understand, synthesize, and communicate client needs across a service
Creative problem solving and adaptability
Basic knowledge of data management with a strong attention to detail
Experienced with data management and visualization software including Excel, Airtable, Power BI, ArcGIS, Adobe Creative Suite, or similar products
Project management including budget tracking, creating, and maintaining project timelines, and coordinating stakeholders

How You Work

Can effectively work in a diverse team
Experience navigating complex relationships with stakeholders including external partners and community members
Able to be creative and resourceful to remove obstacles and get things done
Can step back and understand big picture goals and concepts and also be meticulous and thorough with the details
Actively collaborates across disciplines to get and give feedback, and share knowledge

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Applications will be screened for relevant qualifying experience and education. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to continue on in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

Filing Deadline: Monday, November 14, 2022- 11:59PM

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.