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Career Opportunity

Social Responsibility Director - SFO (0933)

Recruitment: RTF0124733-01152232

Published: December 16, 2022


Vicky Lei -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: San Francisco International Airport
Job class: 0933-Manager V
Starting salary range: $167,908.00 - $214,344.00 (Range A)
Role type: Temporary Exempt What does this mean?
Hours: Full-time


  • Application Opening: 11/21/22
  • Application Deadline: 12/16/22 at 5:00 PM (PST)
  • Compensation: $163,800 - $209,118 annually
  • Recruitment ID: TEX-0933-124734

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer
SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook

Role description

Appointment Type:  Temporary Exempt Full Time Up to 18 Months.  An exempt appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. 

SFO’s commitment to fair and equitable access to economic opportunities is advanced by the policies and programs developed and managed by the Social Responsibility Director. The Social Responsibility Director oversees two units: Workforce Standards and Development (WSD) and Economic and Community Development (ECD). These units administer Airport-specific, local, state, and federal policy and regulatory requirements relating to social sustainability.

WSD provides workforce development services for SFO’s private sector and federal government employees and job seekers. WSD partners with employers, City agencies, and community-based organizations to connect job seekers with airport employment opportunities and provide support programs to address the challenges unique to airport employment. WSD also ensures compliance with employment standards established by local ordinances and Airport Rules and Regulations for hiring, compensation and benefits, and safety and security.

ECD maximizes the utilization of small disadvantaged and local businesses on SFO’s contracts and leases. ECD provides outreach and technical assistance to business owners historically disadvantaged from working in the aviation sector. ECD establishes small business goals on federally funded projects and ensures compliance with Disadvantaged Business Enterprise (DBE) and Airport Concession Disadvantaged Enterprise (ACDBE) programs. ECD certifies women and minority-owned businesses as ACDBEs, the only airport in Northern California to provide this vital service.

The Social Responsibility Director develops and maintains strategic collaborations and partnerships with multiple stakeholders including the labor unions representing thousands of SFO’s private sector workers, community-based organizations, and other government agencies.  The Director oversees memorandums of understanding with the City’s Contract Monitoring Division, Office of Economic and Workforce Development, Office of Labor Standards and Enforcement, and Treasurer & Tax Collector-Office of Financial Empowerment.

The Director implements initiatives that support SFO’s Racial Equity Action Plan Phase 1, and will take a leadership role in developing Phase 2 of the plan which is focused on strategies to achieve racial equity in City procurement, contracting, and delivery of Airport services and programs.

The Social Responsibility Director reports to the Managing Director of Strategy and Social Impact. Strategy and Social Impact is a section within the Chief Operating Office.

The essential functions and responsibilities of this position include:

Workforce Standards and Development (WSD)

Responsible for supporting workers and businesses to thrive at SFO. Develops, implements, and evaluates policies, programs, and strategies to attract and retain workers and ensure compliance with job quality standards.

  • Worker and Employer Support: Directs a robust program to connect job seekers with SFO’s private sector (e.g., airline service providers, food and beverage concessionaires, car rental companies) and public agency (Transportation Security Agency, and Customs and Border Protection) employment opportunities. Oversees services such as job fairs, direct referrals, posting of jobs on SFO’s career website (, and local community and hiring events to introduce communities to careers in aviation. Develops and implements workforce sustainability programs to address barriers such as the cost of childcare, transportation, and food. The Director works closely with the Office of Economic and Workforce Development and Treasurer & Tax Collector-Office of Financial Empowerment to maximize resources and strategies.
  • Labor Partnerships: Works closely with labor partners, employers, and other stakeholders to create and maintain systems supportive of strong labor partnerships which promote the stability of SFO’s operations and ensure a safe and secure airport.
  • Regulatory Compliance: Ensures compliance with employment standards by SFO’s contractors, vendors, and tenants. SFO-specific policies include the Quality Standards Program, Labor Peace/Card Check Rule, Worker Retention Policy, and Prevailing Wages and Working Conditions. City policies include the Minimum Compensation Ordinance, Health Care Accountability Ordinance, Local Hiring Policy for Construction, and First Source Hiring Program. The Director works in partnership with the Office of Labor Standards Enforcement, Office of Economic and Workforce Development, other governmental agencies, and labor partners to ensure that the letter and spirit of the City’s job quality standards are reached.
  • SFO’s Business and Career Center Oversees the operation and program offerings of the Business and Career Center, SFO’s resource center for airport workers, job seekers, and employers.

Economic and Community Development (ECD)

Responsible for maximizing the utilization of small disadvantaged, and local business and contractor participation in construction, professional services, and concessions. Oversee the implementation of outreach services, technical assistance, Disadvantaged Business Enterprise certification and goal setting, policy and program development, contract compliance and reporting, and the development and implementation of support services for small businesses.

  • Community Outreach and Technical Assistance: Oversees robust outreach and technical assistance programs targeting diverse and disadvantaged communities to ensure equitable access to SFO’s economic opportunities.
  • Disadvantaged Business Enterprise Programs: Develops and directs all aspects of SFO’s DBE and ACDBE program plans including goal setting, analysis of Good Faith Efforts by contractors, program monitoring, and reporting. Serves as the DBE Liaison Officer and Executive Member of the California Unified Certification Program to ensure compliance with all provisions of 49 CFR Part 26 and Part 23.
  • Strategic Collaborations: Partners with SFO’s Planning, Design, and Construction Division, SFO's Chief Commercial Office, SFO’s Chief Financial Office, SFO’s Contracts Administration Section, San Francisco’s Contract Monitoring Division (CMD), the United States Department of Transportation, Federal Aviation Administration (FAA), to assess program outcomes and innovate on new strategies and support services to achieve small business participation on SFO’s business opportunities.  

People Leadership

  • Acts as an organizational champion to integrate social equity and sustainability thinking with SFO’s private sector employers, by building a shared understanding of the airport’s holistic impact on its employees, contracts, and local communities.
  • Strengthens SFO's commitment to strategic collaboration and outreach with key stakeholders and engagement with its communities (SFO staff, contractors, tenants, vendors, City agencies, and community partners) to maximize community economic opportunity and development.
  • Integrates performance management in program design and implementation, including managing data collection, developing systems for effective data management and reporting, and evaluating program outcomes.
  • Monitors the work and coaches’ direct reports to develop and grow at SFO.
  • Coordinates organizational and employee development activities to improve workforce growth and performance.
  • Assists in the identification, development, and implementation of department goals.
  • Contributes to organizational goals for talent development, diversity, and inclusion.
  • Prepares and oversees the Social Responsibility section’s budget to ensure its alignment with SFO priorities.
  • Performs other duties as assigned.

How to qualify


A bachelor’s degree from an accredited college or university; and


At least five (5) years of professional experience managing complex Small/Disadvantaged Business Programs and/or Workforce Development Programs involving outreach to disadvantaged communities, regulatory compliance, and/or certification services; and developing and implementing policy and program innovations to maximize small business participation on contracts and/or concession leases and/or workforce sustainability of which at least three (3) years must include experience supervising professionals.   

Qualifying experience must also include significant interaction/cooperation with federal, state, and local agencies/organizations dealing with contract compliance, labor standards and compensation, and/or community partnerships requirements.


Education Substitution: Additional experience may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.

Experience Substitution: Possession of a Juris Doctorate (J.D.) or Master’s degree may substitute for one (1) year of the required professional experience.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • A proven track record as an exceptional leader who encourages teamwork and diversity; able to lead a team in accomplishing goals; is self-aware; able to remain calm under pressure and can exercise flexibility and adaptability in sensitive situations.
  • Working Knowledge of:

             *Current Federal Disadvantaged Business Enterprise (DBE) requirements.

             *San Francisco Local Business Enterprise (LBE) Ordinance.

             *Compensation & standards programs for compliance with employment standards and policies.     

             *Community partnership programs providing workforce development services.

  • Exceptional written and verbal communication and presentation skills with the ability to communicate to a variety of stakeholders including appointed and elected officials, staff, management, business partners, local unions, and the public.
  • Experience with designing systems, creating policies and procedures and managing a mid-sized section including financial, human resources, systems and other operational needs.
  • Strong organizational skills with an ability to multitask and work on several projects at once and meet deadlines. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Nature of Work

Requires extensive computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform strategic and planning affairs analysis; analyzes, manipulates, and generates reports; ability to work effectively with managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications and special condition are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Recruiter Vicky Lei at

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.