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Career Opportunity


Recruitment: RTF0125815-01101240

Published: January 18, 2023

Accepting applications until: November 17, 2022


Beata Chapman -

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Department: Public Health
Job class: 0931-Manager III
Starting salary range: $148,304.00 - $189,306.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Rule of the List What does this mean?
List type: Contact us for more information



**This job announcement is being reopened until further notice. Interested applicants are encouraged to apply immediately as this job ad may close at any time.**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Compensation Range: $141,492 and $180,622 annually. For more details see
comp and class.

The Department of Public Health is accepting applications for a Director, Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) Medical Staff Office (0931 Manager III).

Role description


The Director, ZSFG Medical Staff Office (0931 Manager III) is responsible for the planning, development and implementation of standards, policies and procedures relating to Medical Staff credentialing and privileging, quality improvement, and administrative functions at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG).  The essential functions include directing the Medical Staff Office within ZSFG including the medical administrative and medico-legal aspects of the Medical Staff Organization; serving as a liaison between UC San Francisco, the San Francisco Department of Public Health, and the ZSFG Medical Staff to promote and enhance communication and an effective working relationship, and managing and supervising the work of certified and non-certified personnel engaged in the duties and responsibilities of the Medical Staff Office.

The Director, ZSFG Medical Staff Office (0931 Manager III) performs the following essential functions:

  1. Manages and supervises the Medical Staff Office.
  2. Manages the complex ZSFG credentialing process including developing and revising standard work and workflows for office processes. 
  3. Maintains professional and efficient rapport with ZSFG leadership and members of the medical staff.
  4. Provides oversight of the annual ZSFG Bylaws revision process.
  5. Provides leadership and serves as an active resource for Joint Commission and CMS surveys.
  6. Provides support and open communication with the Chief of Staff.
  7. Identifies opportunities for improvement in all Medical Staff Office processes, developing performance improvement projects to address these opportunities and implementing plans with clear performance criteria.
  8. Ensures compliance with Managed Care Organization Contracts regarding credentialing, privileging and other Medical Staff Office relevant aspects of agreements between ZSFG and managed care organizations.

The Director, ZSFG Medical Staff Office (0931 Manager III) performs other duties as assigned or required.

How to qualify

REQUIRED MINIMUM QUALIFICATIONS (all candidates must verify that they meet all three elements below—education, experience, and supervision of staff in a medical staff office):

1.       EDUCATION: Possession of a bachelor’s degree in healthcare or a related business field from an accredited college or university;


2.       EXPERIENCE: Five (5) years of verifiable professional experience in a hospital Medical Staff Office, Credentialing and Privileging or similar department which must include three (3) years of experience supervising staff.

SEE ALSO: Condition of Employment in the Additional Information section below.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

The stated desired qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

  • Certification as a Certified Professional Medical Services Management (CPMSM) OR Certified Provider Credentialing Specialist (CPCS) issued by the National Association of Medical Staff Services (NAMSS)
  • Experience managing a hospital Medical Staff Services office
  • Masters degree in a healthcare related field

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of Education
Verification of Experience


Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information identifying their education, experience, and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit Management Test Battery Info. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.  

Supplemental Questionnaire (SQ) Examination (Weight: 60%): Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to ability to manage a diverse team, communication skills enabling complex concepts to be presented and understood at multiple organizational levels, understanding of data and how to use process metrics to initiate and implement performance improvement within operations, and knowledge of federal, state, and local rules and regulations related to credentialing, privileging, and medical staff bylaws. The SQ link will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Program Director. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Exam Type: Combined Promotive and Entrance (CPE)

Confidentiality: All personal information will be kept confidential according to EEO guidelines.

Condition of Employment:  The candidate selected for this position is required to obtain certification as a Certified Professional Medical Services Management (CPMSM) from the NAMSS organization. This certification must be obtained within one (1) year (12 months) of the date of hire and maintained throughout employment in this position.

Licensure/Certification/Registration: Valid, unrestricted licensure/certification/registration as a requirement to perform this job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment. Note on  

Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. 

Equity, Diversity, and Inclusion:
All employees are required to participate in the Department of Public Health's work in equity, diversity, and inclusion through:

  • Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.
  • Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.
  • Desire to work with, relate to, serve, and support a diverse workforce and patient population.
  • Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.

Other useful information:

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

Exam Analyst
Beata Chapman

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.