Career Opportunity

Operations & Optimization Manager, SFPUC External Affairs Bureau (Manager III-0931) PBT

Recruitment: RTF0127330-01118710

Published: December 06, 2022

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About:

The SFPUC's External Affairs Bureau is looking to hire a well-qualified polished professional to fill their Budget, Operations & Optimization Manager role. Under the direction of the San Francisco Public Utilities Commission (SFPUC) Chief Strategy Officer and Assistant General Manager of External Affairs (AGM) and the Director of Strategy, Planning, and Innovation, the Operations & Optimization Manager performs a broad range of work including the development of data solutions to inform strategic planning, program development, implementation of process improvements to improve the EA Bureau’s culture, employee development and support, accountability, strategy, and outcomes. Continue reading our job ad to learn more about this exciting career opportunity. 
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Snapshot of the Job

Job Ad Opening: Tuesday, December 06, 2022
Job Ad Closing:  Tuesday, December 27, 2022

• Fill Type: Permanent Civil Service- Combined Promotive & Entrance 
• Exam Type: Position Based Test (PBT)          
• Time Commitment: Full-Time 
• Work Schedule:  Regular per the MEA MOU  
• Health & Retirement Benefits: Eligible Date of Hire 
• Salary:0931 Salary Grade | $141,492 to $180,622 annually -Range A
• Job Description: See Below
• Recruiter: Arlena Winn, awinn@sfwater.org 

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WHO WE ARE

We are the San Francisco Public Utilities Commission (SFPUC) , headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

OUR MISSION  

To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

OUR VISION                      

We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

More About SFPUC: 
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.  We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process. 

We Are An Equal Employment Opportunity Employer: 
The City and County of San Francisco, "the City" encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 

Diversity, Equity, and Inclusion: 
The City's Department of Human Resources (DHR) is committed to providing a diverse, equitable, inclusive, and belonging environment for the City and County of San Francisco , where all employees and prospective employees experience fairness, dignity, and respect. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. The resources support and expand on the Mayor’s Executive Directive 18-02, "Ensuring a Diverse, Fair, and Inclusive City Workplace." 

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Role description

About the External Affairs Bureau

The External Affairs Bureau at the San Francisco Public Utilities Commission (SFPUC) is comprised of the Policy and Government Affairs; Communications; Community Benefits; and Strategy, Planning, and Innovation Divisions.

About the Career Opportunity 

Under the direction of the San Francisco Public Utilities Commission (SFPUC) Chief Strategy Officer and Assistant General Manager of External Affairs (AGM) and the Director of Strategy, Planning, and Innovation, the Operations & Optimization Manager performs a broad range of work including the development of data solutions to inform strategic planning, program development, implementation of process improvements to improve the EA Bureau’s culture, employee development and support, accountability, strategy, and outcomes. This position will work closely with the leadership of SFPUC's External Affairs Bureau, other SFPUC enterprises and bureaus, and external groups on a wide range of community, policy, communications, and strategic planning-related work. This position manages operations and resource optimization, and supports staff in receiving the tools, resources, data-instructed analytical design, and other tools to maximize employee-centered effectiveness and wellness, achieve efficiencies, optimize processes, and work product delivery, and develop a culture of interconnected and accountable employees and communities.

They will provide analysis and direction for key projects to formulate functional and effective operational strategies on priorities from the External Affairs leadership team as well as monitor and support implementation of program development and process improvements, as needed, to ensure desired outcomes are being achieved.

Essential Responsibilities & Duties Under Your Leadership: 

• Support the development of an organizational culture grounded in strategic planning, data analysis, collective purpose, and interdependent mutual accountability.
• Support development of clear, effective, data-driven decision-making processes by establishing Key Performance Indicators (KPIs) and measurement plans and creating reports with actionable insights.
• Act as subject matter expert for applicable data science and other advanced analytical methodologies, programs, and projects in relation to business impact measurement.
• Conduct an assessment of strengths and gaps regarding EA’s use of data analytics to inform core operations, and develop a strategy and resource plan to address findings.
• Build data solutions, tools, and capabilities to enable self-service frameworks for data consumers to monitor and report on data.
• Identify, source, transform, and join voluminous and complex internal data sources and platforms to collect, analyze, and compile data.
• Direct the development and execution of data analytics, reporting and research activities to provide External Affairs with information and tools for policy analysis, strategic decision making, implementation of efficiencies, trends and forecasting, and data and informatics needs.
• Execute end-to-end contracts management from intake to execution of contract, including management of contracts.
•  Interface regularly with City and department partners on contract-related needs and using discretion and priority setting skills to escalate as necessary.
• Work with External Affairs’ divisions to manage processes that enable teams to produce clear strategic plans and meaningful objectives/key results connected to the broader External Affairs’ strategy.
• Establish and maintain effective and collaborative working relationships with key cross-functional teams, consultants, and other stakeholders.
• Support a culture of continuous experimentation and improvement in service of and accountable to our customers and communities.

Performs related duties and responsibilities as assigned. According to Civil Service Commission Rule 109, the duties specified above are representative of the range of duties assigned to 0931 Manager III and are not intended to be an inclusive list.

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How to qualify

If you are interested in a job like this, we are looking for people that have the following minimum qualifications: Applicants must meet the minimum qualification requirements by the Job Ad final closing date unless otherwise noted.

Qualify By:

Education: Possession of a baccalaureate degree from an accredited college or university; 

AND

Experience: Five (5) years of professional experience developing and/or implementing processes, programs, and policies in external affairs; public policy; government affairs; community benefits; communications; or related functional areas; experience must include three (3) years of supervisory experience.

SUBSTITUTION: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Desirable Skills & Achievements:

The stated desirable skills & achievements may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Ability to establish and maintain effective working relationships with cross-functional teams, consultants, and stakeholders.
• Highly collaborative, inquisitive, creative, and analytically minded self-starter that can work independently and with a team.
• Ability to gather, analyze and communicate relevant information efficiently and effectively.
• Ability to organize, prioritize and manage complex projects within a large organization with competing priorities.
• Knowledge of marketing analytics, web analytics, business intelligence, and/or measuring campaign performance using Excel, Google Sheets, Power BI, Salesforce, and/or other data visualization tool.

VERIFICATION:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information on how to verify experience and education can be found here:   verifyignhttp://sfdhr.org/how-verify-education-requirements.

City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules.

Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations must be submitted.

Note: Falsifying one’s education, training, or work Note: experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco

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What else should I know?

Questions???? 
Contact the assigned Recruiter, Arlena via email: awinn@sfwater.org. 

Confidentiality Note: 
All your information will be kept confidential according to EEO guidelines.

AW,  12.06.2022  |  PBT-0932-127331  |  01118710

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SELECTION PROCEDURES

Only candidates who demonstrate via the entire application process that they meet the minimum qualifications of this position will advance in the selection process.

Minimum Qualification Supplemental Questionnaire (Weight Qualifying):  Applicants who apply to this job ad will be invited via the email provided in the applicants' application to complete an online questionnaire called the " Minimum Qualification Supplemental Questionnaire" (MQSQ) as part of the t application process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Behavioral Consistency Questionnaire (BCQ) (Weight: 100%) Candidates will be prompted to complete a BCQ as part of the recruitment process. The BCQ is designed to measure applicant’s relative knowledge, skills and abilities in job-related areas, identified as critical for successful performance. These may include but are not limited to: Knowledge of marketing analytics, web analytics, business intelligence and decision-making ability, project management skills, interpersonal skills, knowledge of coalition building, leadership skills, ability to interpret policy and laws and good oral & written communication skills.  All responses to the BCQ are subject to verification and must be consistent with the information provided in your application.

Passing Score: Candidates must obtain a passing score on the Behavioral Consistency Questionnaire in order to be placed on the score report for positions in this job Class.

Notices to Candidates; Qualified candidates will be sent notices via email for completion prior to the creation of the score report ("eligible list"). Each notice will include the date by which responses must be received. Failure to complete these steps by the established deadlines will result in disqualification.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Score Report: A confidential score report ("eligible list") of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information including names of applicants on the score report, shall not be made public unless required by law.

However a score report shall be made available for public inspection, upon request, once the score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Score Report Duration: The duration of the score report resulting from this examination process will be 12 (twelve) months and may be extended with the approval of the Human Resources Director.

Score Report's Use by Other Departments: Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

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Want to Know More About working for the City? 
Browse the following links 

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.