Career Opportunity

Administrative Analyst - SF Municipal Transportation Agency (1822) Multiple Divisions/Units

Recruitment: REF17201Z

Published: January 03, 2023

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About:

Who We Are:

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening:  December 12, 2022.
Application Deadline:  Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on January 9, 2023.
Annual Compensation Range:  $94,900 - $115,362 
Recruitment ID: T00048

Role description

The San Francisco Municipal Transportation Agency (SFMTA) currently has vacancies in class 1822 Administrative Analyst in various units within SFMTA.  Incumbents in these positions under direction, the Administrative Analyst performs difficult and detailed professional-level analytical work in a variety of functional areas, such as; development and administration of competitive bid processes and contractual agreements; grant administration and monitoring; budget development and administration; legislative analysis; development and evaluation of management/administrative policy; program evaluation and planning; or complex financial/fiscal analysis and reporting. The eligible list resulting from this recruitment will be used to fill current and future vacancies within SFMTA.

Positions can be in any of the following, but not limited to, divisions/units within SFMTA.

Transit: As part of the Workforce Group in Transit Administration, the Administrative Analyst performs difficult and detailed professional-level analytical work involving workforce strategy, organizational structure, and development. Duties include, but are not limited to, research, compiles, and analyzes information/data related to staffing and positions control, measuring project performance, reporting findings to the manager, and presenting recommendations to management, departments, officials, and stakeholders. The ideal candidate is mission-driven, a self-starter, professional, with experience working in a fast-paced environment who is passionate about public transportation, civil service, and good governance.

Streets: The Streets Division is responsible for designing, directing and managing all transportation planning and engineering functions within San Francisco, including placement of signs, signals, traffic striping, parking meters, curb markings and delivering bicycle, pedestrian, and traffic calming projects.  The mission of the Streets Division is to promote the safe and efficient multi-modal movement of people and goods and inviting streets and sidewalks for all who walk and use a bicycle throughout the City.  The Streets Division employs Administrative Analysts in several subdivisions including Capital Programs & Construction (CP&C), Livable Streets, Planning, Transportation Engineering, and Streets Administration.

Finance and Information Technology (FIT): As part of the Technology Business Operations team, this position will support various function in the Finance and Information Technology Division. This role may serve as the Finance and Information Technology’s Division Representative to support division’s recruitment effort and any human resource related issues, improve internal business processes, manage technology purchasing requests and service contracts in support of the Agency’s technology infrastructure, including professional services, hardware and equipment procurement needs, support technology capital and operating project delivery, including schedule, budget, and resource management, as well as, supporting the day-to-day business operations and initiatives of the Technology Division.

Office of Racial Equity and Belonging (OREB): The Office of Racial Equity & Belonging (OREB) directs and develops strategies for advancing racial equity, mobility justice, transportation equity, and intersecting equity needs in all areas of SFMTA operations. OREB consists of four (4) sections: 1) Equitable Communications, 2) Equitable Services & Systems, 3) Equitable Workforce & Workplace, and 4) Policy, Process & Practice Improvement. Reporting to the Equitable Services & Systems Manager, the Equitable Services & Systems Analyst performs difficult and detailed professional-level analytical work in a variety of functional areas, such as research and development of racial equity, mobility justice, and transportation equity metrics/key performance indicators; the development and evaluation of the SFMTA Phase Two Racial Equity Action Plan; and program evaluation and planning.

Taxis, Access & Mobility Services (TAMS) Division: The Taxis, Access & Mobility Services (TAMS) Division, Permits and Administration Section, is responsible for managing various permit programs, including commuter shuttles, scooter share, taxis, along with enforcement of those modes plus bike share.  The Administrative Analyst works as a part of the team, which includes planners, investigators, permit clerks, and other SFMTA staff in other divisions. The analyst conducts professional-level work in managing and analyzing the operations and compliance of the various permit programs, proposed policy and legislative changes, budgets/grants, contract administration. Major efforts include internal systems modernization, testing new innovation within the permit programs, serving as department representative to industry stakeholders, improving data analysis and reporting, and analyzing new policies and court decisions in relations to the unit.

The Ombuds Office: SFMTA re-established its Ombuds Office in July 2021 as a centralized point of contact for receiving employee workplace complaints. The work of the office is focused on the SFMTA employee experience and in this capacity, it receives, assesses, resolves and/or refers workplace complaints. The Ombuds Office is authorized to conduct inquiries to resolve disputes at the lowest possible level, and where appropriate mediate workplace disputes.  To focus on the employee experience, the Ombuds Office provides a safe, confidential place to discuss concerns and explore possibilities for resolution. Key commitments of the office include approaching every situation from a point of neutrality, providing employees the opportunity to be heard, and helping employees understand their options for dispute resolution.  The Ombuds Office supplements, but does not replace or substitute, the formal complaint or grievance processes, made available by SFMTA. The Ombuds encourages the resolution of interpersonal disputes occurring in the workplace at the lowest possible level.

Chief of Staff: The Chief of Staff Office is responsible for coordinating the Agency's special projects, strategic planning, performance measurement, process improvements, and conducting general research and analysis. This position may support the team's efforts to analyze, transform, and visualize data for performance metrics, create and publish internal and public-facing dashboards, and prepare analyses to empower internal accountability-focused discussions. The position may coordinate policy development, organize teams, facilitate working groups, and conduct general research.

What You’ll Be Doing

Essential Duties and Responsibilities: 

• Performs research, compiles and analyzes information/data regarding a variety of administrative, management, fiscal and organizational issues: identifies issues and determines analytical standards in consultation with supervisor, manager, departmental personnel and other individuals/experts; gathers relevant data, information and/or documentation from a variety of sources; analyzes information and documentation and develops tentative findings; discusses and/or coordinates analysis and tentative findings with supervisor, management staff and/or other appropriate individuals; develops or assists in developing recommendations and/or course of action; gathers additional information and/or revises methodology as needed.
• Prepares or assists in the preparation of a variety of management reports: compiles and evaluates information in preparation for writing report; presents background information and description of analytical standards; outlines findings and recommendations and prepares logical supporting documentation; writes or assists in writing final reports and documentation for evaluation by administrative and/or management staff; presents reports, including formal presentations to groups.
• Performs analysis for development of administrative, management, program and organizational policies and procedures: consults with managers, administrators and other staff to determine parameters for analysis and other background information; analyzes existing policies, procedures and work practices; analyzes the effect of proposed and existing legislation, regulations and law on organizational policies and procedures; compiles information and documentation in preparation for producing reports and/or drafts reports for management/administration.
• Performs analysis for development and administration of competitive bid processes and contractual agreements: identifies and analyzes needs, goals, available funding and other criteria; develops or assists in development of contract/lease specifications; preparing requests for proposals and bid solicitation; performs or assists in analysis of bid information provided by contractors; assists in establishment/maintenance of contractual relationships; performs or assists in analysis for monitoring and enforcement of legal agreements to ensure compliance.
• Performs related duties as assigned.

How to qualify

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university; and one (1) year full-time equivalent experience performing professional-level analytical work, as described in Note A; OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework as described in Note B; OR

3. Possession of a baccalaureate degree from an accredited college or university, and two (2) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major coursework as described in Note B and one (1) year full-time equivalent experience performing professional-level analytical work as described in Note A;

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:
A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1822, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1820 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1822.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience developing equity metrics/key performance indicators (KPIs), including racial equity metrics, transportation equity metrics, mobility justice metrics
• Program planning, service delivery or direct engagement experience with Native American/American Indian, Black/African American, Latina/o/x, Pacific Islander, Asian and/or marginalized populations.
• Knowledge of statistical and analytical methods, inclusive of qualitative and quantitative evaluation methods.
• Experience in financial analysis and business process improvement.
• Experience in public sector contracting and procurement (local, state or federal government)
• Ability to communicate clearly (oral and written) to maintain cooperative and effective working relationships and manage customer expectations.
• Experience handling highly confidential and sensitive personnel issues appropriately.
• Experience analyzing data and summarizing results into management reports.
• Advanced proficiency in utilizing Microsoft Office Suite (ie: Microsoft Word, Access, Teams, and Outlook), including advanced ability using Excel (i.e., spreadsheets, pivot tables, macros, and/or PowerQuery).
• Experience working on Diversity, Equity & Inclusion (DEI) initiatives
• Knowledge of project management principles; Familiarity with use of project management software, such as EcoSys, Primavera P6, and TimeControl.

What else should I know?

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Selection Procedures: This is a Position Based Test conducted in accordance with Civil Service Rule 111A. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

1. Minimum Qualification Supplemental Questionnaire (MQSQ); and
2. Written Core Exam

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possess the required minimum qualifications. 

Written Core Exam (Weight: 100%): Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include but not be limited to: Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis; Ability to communicate written information (includes ability to proofread) Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas); Ability to comprehend and understand written information; Ability to use various computer software programs; Ability to conduct research; Ability to establish and maintain cooperative and effective working relationships; Knowledge of, and the ability to apply, principles, practices and procedures involving office operations; This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Pierre.Aguirre@sfmta.com. Please note: all your information will be kept confidential according to EEO guidelines. PA | PBT-1822-T00048 | CPE 

What Else Should I Know?

Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:  A confidential eligible list/score report of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list/score report, shall not be made public unless required by law. However, an eligible list/score report shall be made available for public inspection, upon request, once the eligible list/score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list/score report resulting from this examination process will be of 12 months and may be extended with the approval of the Director of Transportation. 

Terms of Announcement and Appeal Rights:  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov).

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Multiple-Choice Test Preparation Manual 
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program
• Veterans Preference
• Seniority Credit in Promotional Exams  

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.