Career Opportunity

IS Business Analyst-Assistant – Communications and Marketing Division – San Francisco Municipal Transportation Agency (1051) - (126608)

Recruitment: RTF0126607-01037933

Published: December 13, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

[This job ad was amended on December 13, 2022 to reflect change in the Terms of Announcement. Candidates who have previously applied do not need to re-apply.]

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), the Department of Parking and Traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

This position is located in the SFMTA Communications Division. As the SFMTA continues to invest in technology to address the communication needs of a local audience with extremely high expectations and standards, the Agency is seeking a creative and curious self-starter to help implement user-friendly experiences.

Application Opening: Wednesday December 7th, 2022
Deadline to Apply: Recruitment may close at any time but no earlier than Tuesday December 20th, 2022
Recruitment ID: 126608 / RTF0126607-01037933

Role description

As the SFMTA continues to invest in technology to address the communication needs of a local audience with very high expectations and standards, the Agency is seeking a creative and curious self-starter to help implement user-friendly experiences.

Under the general supervision of the Digital Communications Principal, the Digital Communications Specialist is responsible for implementing and maintaining digital solutions along with providing technical and analytic support for software applications as they relate to the needs of the SFMTA. The Communications Division’s Marketing section is responsible for identification, implementation, and management of agency-wide communications tools for customer support and outreach to constituents.

The IS Business Analyst – Assistant (Digital Communications Specialist) will perform functional tasks such as business process and systems analysis, testing, and user support for tools such as SFMTA.com which is powered by Drupal and the Agency’s customer relationship management (CRM) platform, Salesforce. A key function of the role is to advocate for the customer experience of how people access transportation information including trip planning and wayfinding as well as Agency project and business information published on SFMTA.com.

Examples of Essential Functions: 

1. Assist in the analysis of user needs and requirements to research and evaluate software.
2. Assist in conducting systems analysis and configuration activities for Drupal and Salesforce to document new and modified user experience.
3. Participate in the development of new requirement specifications to test resulting solutions and ensure they effectively address user and/or program needs.
4. Assist in the provision of user training through the creation of instruction and technical manuals.
5. Provide technical support to users for website and CRM with advice on best practices.
6. Coordinate with users and outside vendors, when necessary, to respond to service requests and implement solutions to problems.
7. Participate in industry user meetings or meetings of related committees, particularly as such meetings relate to advances in Drupal, accessibility, inclusion, and Salesforce.
8. Assist in the provision of accessibility for all audiences across all SFMTA digital communications tools to ensure commitment to equity and inclusion.
9. Perform related duties as required.

Nature of work: Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.  May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry.  May involve extensive VDT exposure.
 

How to qualify

Minimum Qualifications
Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution: Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.  

Desirable Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience using a Content Management System such as Drupal for web content management and search engine optimization
• Experience using Salesforce Customer Relationship Management for data entry, administration, and reporting
• Experience using cloud-based software productivity tools such as Google Docs Editors (Docs, Sheets, Maps, etc), Microsoft Office Suite (Word, Excel, Teams, etc), and project management tools (Trello, Jira, MS Project, etc)

Verification: 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
 

What else should I know?

Selection Process: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Components: (General Exam Process Information) 
Training and Experience Evaluation/Supplemental Questionnaire (Weight: 100%): Candidates who meet the minimum qualifications for this position will be receive a Supplemental Questionnaire via email following the closing date of this job announcement.  Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

A passing score must be achieved on the Supplemental Questionnaire in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions.

Additional Information

Eligibility List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf (sfdhr.org)

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)

The terms of this announcement may be appealed under Civil Service Rule 411A.35.1. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• SFMTA Employee Wellness Program 
• Diversity Statement

How to Apply: 
Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1051" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Susan.Lee@sfmta.com. SL | PBT-1051-126608| Entrance

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.