Skip to content

Career Opportunity

Collections Officer - Access to City Employment (ACE) (4306)

Recruitment: REF3237B

Published: December 21, 2022


Porsche Bunton -
Leorah Dang -
John Weber -
Danielle Anderson -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Access to City Employment
Job class: 4306-Collections Officer
Salary range: $75,608.00 - $91,910.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Access to City Employment Program (ACE) seeks to hire qualified individuals with a disability into permanent entry-level jobs outside the normal civil service selection process. To be hired through the ACE Program, individuals must meet the minimum qualifications of the job and provide a Certification of Disability from the California Department of Rehabilitation or a Veterans Preference Letter from the U.S. Department of Veterans Affairs.

Role description

Definition: Under supervision, performs specialized revenue collection work relative to the collection of delinquent monies owed the city; and performs related duties as required. Incumbents in this class perform research, obtain and evaluate information to determine a debtor's ability to pay and make arrangements for payment of money owed to the City and County. This class is the journey level in the Collection series.

Distinguishing Features: The next higher class of Senior Collection Officer is the advanced level, which is responsible for the more difficult collection work and may exercise lead worker responsibilities.

Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. Reviews, inspects, and validates a wide variety of sources, documents and records to obtain evidence and information necessary to locate persons owing monies to the city. Contacts a variety of outside organizations in locating assets of individuals owing money to the city. Updates the accounts with relevant documentation; performs any required maintenance (status code changes, adjustments needed, cancellations, etc.) and implements the next appropriate step in the collection process. Maintains updated account information when new contact data (address, phone number, employer data, etc.) has been identified and updates the various databases for follow-up, including scanning relevant documents. Provides information and resolution alternatives to the public on the payment of taxes, delinquent accounts and license fees.

Knowledge, Skills and Abilities: Knowledge of: interviewing and telephone communication techniques; modern office methods and techniques and the use of common office machines and equipment; the applicable laws, rules and regulations pertaining to delinquent revenue and tax collections. Ability or Skill to: use skip tracing techniques to locate debtors and to analyze and validate the research; navigate through and perform tasks utilizing computer software (accounting systems, tax programs, spreadsheets, and database systems) in order to obtain and enter information, perform analysis of billing and financial information, and generate reports or summaries of financial liabilities; deal effectively and courteously with the general public and co-workers; write and speak clearly, professionally and effectively; compose clear, concise reports and correspondence; work in high paced production environment.

How to qualify

Minimum Qualifications: These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Experience: Two (2) years of verifiable journey-level experience in the collection of delinquent accounts.

Substitution: Experience performing high volume accounts receivable duties, including analyses of complex billing and financial information, and generating reports of financial liabilities, may substitute for the required collections experience on a year for year basis.

What else should I know?

Notes: SUPPLEMENTAL INFORMATION   PROMOTIVE LINES To: 4308 Senior Collections Officer ORIGINATION DATE: 01/12/1961 AMENDED DATE: 04/21/1986; 12/14/2010: 09/27/19 REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications. BUSINESS UNIT(S):  COMMN

Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.