Career Opportunity

CHIEF COMMUNICATIONS OFFICER (0932 Manager IV)

Recruitment: RTF0123940-01106540

Published: January 18, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening - Thursday, January 5, 2023

Application Closing -  Thursday, 1/19/2023

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Compensation Range: $151,918 and $193,856 annually. For more details see
comp and class.

The Department of Public Health is accepting applications for a Chief Communications Officer at Zuckerberg San Francisco General Hospital and Trauma Center (0932 Manager IV).

Role description

POSITION DESCRIPTION:

The Zuckerberg San Francisco General Hospital (ZSFGH) Chief Communications Officer (0932 Manager IV) is responsible for all public affairs functions and activities including internal and external communications, community relations, media relations, public relations, and website content for ZSFG. It will have dual-reporting relationships to the ZSFG Chief Executive Officer and the Director of Public Affairs. Responsibilities include oversight of the Communications Department, directing and coordinating policy development and providing leadership and direction in developing new public affairs programs and establishing organizational policies, priorities, and objectives, and directing critical ZSFGH communications strategies and decisions that impact hospitals across the Bay Area. The Chief Communications Officer will advise, coach, and train hospital administrative and clinical leadership on public affairs, communications, and message development and maintain a close working relationship with the ZSFGH Foundation to align public relations efforts, collaborating on numerous events, campaigns, and activities. The Chief Communications Officer serves as the ZSFGH spokesperson, representative, and liaison to the Mayor's office, Department of Emergency Management, federal, state, and affiliate agencies, and all public information and media relations offices and plans, organizes, and directs all public and media events for ZSFGH.

ESSENTIAL DUTIES:
The ZSFGH Chief Communications Officer (0932 Manager IV) performs the following essential job functions:

1. Develops and implements a long-term and short-term communications strategy for ZSFGH.
2. Manages reputational issues and crisis communications plans for ZSFGH, a 4,000 FTE Level One Trauma Center.
3. Develops proactive and reactive media strategies for ZSFGH.
4. Manages, mentors, and guides the ZSFGH Communications team.
5. Creates and implements ZSFGH public campaigns with impacts across San Francisco and the broader Bay Area.
6. Executes and manages internal and leadership messaging and communications for ZSFGH.

The ZSFGH Chief Communications Officer (0932 Manager IV) performs other duties as required and assigned.

How to qualify

Required Minimum Qualifications:

1.  EDUCATION: Possession of a bachelor’s degree from an accredited college or university;

AND

2.  EXPERIENCE: Seven (7) years of verifiable work experience within the last ten (10) years in public relations, communications, and/or journalism covering areas including healthcare policy, hospital administration, or health systems.

OR

3. EDUCATION: Possession of a master’s degree from an accredited college or university;

AND

4. EXPERIENCE: Five (5) years of verifiable work experience within the last ten (10) years in public relations, communications, and/or journalism covering areas including healthcare policy, hospital administration, or health systems.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of Education
Verification of Experience

SELECTION PROCEDURES

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information identifying their education, experience, and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to:  Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Management Test (and a suggested reading list) please visit: SFDHR.org. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.  

Supplemental Questionnaire Exam (Weight: 60%) Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: ability to cultivate and actively maintain positive and effective internal and external relationships, ability to monitor, analyze, and evaluate legislation and regulation as they relate to ZSFG and recommend operational changes to ensure compliance, and the knowledge and ability to develop comprehensive metrics and performance indicators and to assess and report on the effectiveness of communications. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Program Director. The list will be used to fill current and future vacancies within the next six (6) months.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Exam Type: Combined Promotive and Entrance (CPE)

Confidentiality: All personal information will be kept confidential according to EEO guidelines.

Licensure/Certification/Registration: Valid, unrestricted licensure/certification/registration as a requirement to perform this job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment. Note on  

Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1 and Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.. 

Equity, Diversity, and Inclusion:
All employees are required to participate in the Department of Public Health's work in equity, diversity, and inclusion through:

• Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.
• Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.
• Desire to work with, relate to, serve, and support a diverse workforce and patient population.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.

Other useful information:

• General Information concerning City and County of San Francisco Employment Policies and Procedures
• Conviction History
• Benefits Overview
• Disaster Service Workers
• Equal Employment Opportunity
• Information on requesting a reasonable ADA Accommodation
• Veteran's Preference
• Seniority Credit in Promotional Exams
• Copies of Application Documents
• Right to Work

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

Exam Analyst
Beata Chapman
beata.chapman@sfdph.org
415-544-2912
/01106540

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.