Career Opportunity

DIRECTOR OF DPH BUSINESS OFFICE, OFFICE OF CONTRACT COMPLIANCE (0923 Manager II)

Recruitment: RTF0129494-01094964

Published: January 09, 2023

Accepting applications until: December 23, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

APPLICATION OPENING: December 9, 2022

**Interested applicants are encouraged to apply immediately as this job ad may close at any time but no sooner than December 23, 2022.**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Compensation Range: $131,248 and $167,492 annually. For more details see
comp and class.

The Department of Public Health is accepting applications for a Director of DPH Business Office, Office of Contract Compliance (BOCC) (0923 Manager II).

Role description

Under the general supervision of the Director of the Department of Public Health Business Office, the Director of the Business Office, Office of Contract Compliance (BOCC) section (0923 Manager II) directs the activities of the BOCC.  The position is responsible for developing and implementing BOCC policies/procedures, planning/organizing/ scheduling BOCC’s operations, and interfacing with high-level DPH managers in many policy and practice areas in which the BOCC is involved. The BOCC consists of eleven civil service employees. The BOCC is charged with overseeing compliance and performance adherence for approximately 275 Department of Public Health contracts (primarily community-based organizations) who operate more than 444 separate public health programs with combined City funding of approximately $445 million, as well as the application and monitoring of the same standards to 26 Behavioral Health civil service programs staffed by civil service employees.  The BOCC is charged with documenting and fostering contractor compliance with City regulations, and contractual performance standards; funding agency requirements; resolving issues affecting DPH contractors that impact or potentially impact their performance and viability; and conducing financial reviews of each non-profit contractor independently, and in coordination with the City Controller’s Office for contracts shared across multiple City departments.

 ESSENTIAL DUTIES:
The Director, DPH Business Office, Office of Contract Compliance (0923 Manager II) performs the following essential functions:

1. Provide day-to-day supervision of BOCC direct reports including allocation of workloads and specific task assignments. Establish site and desk review monitoring schedules to meet monitoring requirements for various funding streams such as grant funds, Ryan White Care Fund and other funding sources. Provide coaching and training for monitors.
2. Determine goals/objectives of BOCC and refine them as organizational circumstances change.
3. Develop policies/procedures for effective operation of BOCC and refine them as organizational circumstance change; standardize compliance policies and procedures across DPH; and develop compliance measurement tools/systems. Establish specific compliance policy standards and uniform scoring of standards. Implement procedures for conducting site evaluations.
4. Interface with critical team members including System of Care Directors of Behavioral Health Services, HIV Health Services, Community Health Education and Promotion/Population Health Division, Maternal Child and Adolescent Health, Primary Care, and Whole Person Integrated Care regarding annual monitoring, performance monitoring objective development, and to both flag and address findings.
5. Develop citywide nonprofit fiscal and compliance review standards as a member of the Citywide Nonprofit Monitoring and Capacity Building Program steering committee.
6. Oversee contractor and BHS civil service clinic site certification in accordance with State requirements to allow reimbursement of Mental Health Medi-Cal, a revenue stream exceeding $75 million.  The State has assigned this duty to the County.  Oversee site preparation and training to ensure compliance and successful certification.
7. Perform core functions of the BOCC, including participating in the development of corrective action plans for agencies facing serious viability/survival issues; conduct financial and compliance program reviews and investigate complaints.  Annual review also includes assessment of actual deliverables to budgeted deliverables, efficacy of agencies’ service billings, financial management, record keeping, and governance; assess contractors’ performance, compliance and client satisfaction activities in accordance with contracted targets and mandates.
8. Review and approve all monitoring reports developed by staff.
9. Analyze monitoring report findings/data to identify areas of improvement both at the individual performance objective level, and to compile system performance profiles.
10. Oversee DPH compliance with Chapter 79 Good Neighbor Policy, i.e., the process to notify neighbors of new City projects.
11. Prepare and present at the DPH Health Commission on process, plans/ organizes/schedules the operation of the BOCC in coordination with the Director of the DPH Business Office, and the other sections within the DPH Business Office, including Contract Development and Technical Assistance (CDTA), the Budget Unit, and the Office of Contracts Management and Compliance.

The Director, DPH Business Office Contract Compliance Unit (0923 Manager II) performs other related duties as required.

How to qualify

REQUIRED MINIMUM QUALIFICATIONS:
All candidates must verify that they meet both elements below—education and experience that includes all types of experience listed.

1         EDUCATION: Possession of a bachelor’s degree from an accredited college or university;

AND
 

2         EXPERIENCE: Five (5) years of verifiable professional experience evaluating non-profit organizations at all levels: management, finance, service delivery, governance, OR five (5) years of verifiable professional experience assessing nonprofit organizations’ efforts to undergo effective corrective action and developing and imposing disciplinary measures as necessary.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may be substituted for the required education on a year-for-year basis up to a total of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

DESIRED QUALIFICATIONS
The stated desired qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

• Two years supervising day-to-day functions of assigned employees, including work schedules, project assignments, and preparation of performance evaluations
• Outstanding written, analytical and communication skills
• Experience testifying before boards/commissions and other decision and policy making venues
• Knowledge of governmental contracting laws and processes
• Knowledge of public health treatment and prevention services
• Knowledge of State and Federal funding streams and the corresponding requirements for usage
• Ability to review and analyze audited and unaudited financial statements, auditors’ management letters, budgets and financial reports 
• Knowledge of and experience with performance management and performance measurement systems.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of Education
Verification of Experience

SELECTION PROCEDURES

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information identifying their education, experience, and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resource Management; Team Building; Communication, Conflict Management and Process Improvement. For more information about this Supervisory Test (and a suggested reading list) please visit Supervisory Test Battery info Please note: this examination is only held in San Francisco. A passing score must be achieved on the Supervisory Test Battery to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.  

Supplemental Questionnaire (SQ) Examination (Weight: 60%): Candidates who achieve a passing score on the Supervisory Test Battery (STB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to ability to assess nonprofit business organizations and their capacity to meet contract requirements or remediate issues identified, ability to evaluate non-profit compliance and oversee contract performance and identify potential concerns that may impact their stability, skills in developing and implementing policies and new organizational structures. The SQ link will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Program Director. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Exam Type: Combined Promotive and Entrance (CPE)

Confidentiality: All personal information will be kept confidential according to EEO guidelines.

Licensure/Certification/Registration: Valid, unrestricted licensure/certification/registration as a requirement to perform this job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment. Note on  

Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. 

Equity, Diversity, and Inclusion:
All employees are required to participate in the Department of Public Health's work in equity, diversity, and inclusion through:

• Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.
• Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.
• Desire to work with, relate to, serve, and support a diverse workforce and patient population.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.

Other useful information:

• Conviction History
• Benefits Overview
• Disaster Service Workers
• General Information concerning City and County of San Francisco Employment Policies and Procedures
• Information on requesting a reasonable ADA Accommodation
• Veteran's Preference
• Seniority Credit in Promotional Exams
• Copies of Application Documents\
• Right to Work

Exam Analyst
Beata Chapman
beata.chapman@sfdph.org
415-544-2912
/01094964

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.