Career Opportunity

IT Operations Support Administrator I - Sustainable Streets Division – San Francisco Municipal Transportation Agency (1091) – (128263)

Recruitment: RTF0128136-01152888

Published: January 11, 2023

Accepting applications until: January 26, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. 

Note: This job announcement has been amended to correct the essential functions for this position and to reflect the extended filing deadline. Applicants who have already submitted their applications do NOT need to reapply.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco. 

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system

Application Opening: Monday, January 9, 2023

Deadline to Apply: Recruitment may close at any time but no earlier than Thursday, January 26, 2023

Recruitment ID: 128263 / RTF0128136-01152888

Role description

The Streets Division of the San Francisco Municipal Transportation Agency (SFMTA) is responsible for designing, directing, and managing all transportation planning and engineering functions within San Francisco, including placement of signs, signals, traffic striping, parking meters, curb markings and delivering bicycle, pedestrian, and traffic calming projects.  Our mission is to promote the safe and efficient multi-modal movement of people and goods and inviting streets and sidewalks for all who walk and use a bicycle throughout the City.

Parking Enforcement and Traffic consists of various details including general meter enforcement, color curbs, commute zones, double parking, abandoned autos, resident permit parking. The subdivision is responsible for towing of illegally parked vehicles, boot immobilization, and towing of scofflaw vehicles. Parking Control Officers also help support peak hour travel, respond to emergencies, and facilitate special events by directing traffic at fixed posts around the city.

Under general supervision, the IT Operations Support Admin I performs duties to support Parking Enforcement operations utilizing vendor-provided hardware and software. Incumbent will work with Parking Enforcement staff and vendor support staff regularly. Position will coordinate with and visit other Parking Enforcement locations to provide enforcement systems support.

Essential Functions:

1.  Performs computerized data input, record maintenance, and generates reports.

2.  Maintains handheld citation ticket writers for use by parking enforcement staff daily, ensuring systems are updated and operational through CitySight and eTIMS.

3.  Maintains License Plate Recognition enforcement systems used by parking enforcement staff daily through Genetec Security Center.

4.  Prepares and maintains documentation of enforcement system assets provided by vendor and agency.

5.  Manages RMA process of vendor returns for repair, replacement, and maintenance of handheld citation writers.

6.  Troubleshoots enforcement systems and recommends software improvements.

7.  Downloads files as required to be transferred to vendor or uploaded into enforcement system. 

Examples of software used include eTIMS ticket management systems, Genetec Security Center for ALPR, Business Objects software to query databases, and CitySight software to manage handheld citation writers.  Training on these systems will be provided by the vendor, as they are proprietary software.

8.  Resolves routine issues including problem tracking, analysis, and resolution; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.

9.  Monitors and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.

10.  Assists in the development and production of system/end-user documentation for applications processing and procedures.

11.  Assists in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.

12.  May include additional duties as assigned.

How to qualify

Education: requires an Associate Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely related field].

Substitution: experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).  One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Special Condition: This position requires possession of a valid, unrestricted, Class C driver license.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Works independently with minimal supervision and as a member of a team
• Communicates effectively orally and in writing
• Uses logic and analysis to solve computer and systems problems
• Able to establish good working relationships with colleagues, other IT professionals, departmental end users and vendors
• Experience performing analysis, installation, and technical support in a network environment

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Training and Experience Evaluation / Supplemental Questionnaire (Weight - 100%): Candidates who meet the minimum qualifications for this position will receive a Supplemental Questionnaire via email following the closing date of this job announcement. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

A passing score must be achieved on the Supplemental Questionnaire in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report: A confidential eligible list/score report of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list/score report, shall not be made public unless required by law. However, an eligible list/score report shall be made available for public inspection, upon request, once the eligible list/score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission. 

The duration of the eligible list/score report resulting from this examination process will be 12 months and may be extended with the approval of the Director of Transportation. 

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco: Information About The Hiring Process / Conviction History / Employee Benefits Overview / Equal Employment Opportunity / Disaster Service Worker / ADA Accommodation / Veterans Preference / Right to Work / Copies of Application Documents / Diversity Statement  / SFMTA Employee Wellness Program

How to Apply: 
Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1091" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst Madeleine.Chanbanchong@sfmta.com. MC | PBT-1091-128263 | Entrance

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.