Skip to content

Career Opportunity

Clerk – Family and Children Services (FCS) Program- San Francisco Human Services Agency (1404) (131519)

Recruitment: RTF0131518-01084472

Published: February 02, 2023


Patrice Brown -
Fawn Shue -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Services Agency
Job class: 1404-Clerk
Salary range: $58,708.00 - $71,318.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


Exam Type: TEX Category (CAT) 16

Fill Type: This is a Temporary Exempt (TEX) appointment, as-needed not to exceed six (6) months or 1,040 hours.  This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.



As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

This is a 1404 Clerk position in the Family & Children Services Program. The person in this position will provide critical clerical support to both supervisors and Protective Service Workers. 

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Essential duties:

  1. Maintain a current case record system, utilizing automated systems including CMS and other systems.
  2. Create case folders for each child, checking CMS to verify consistency of the case numbers assigned.
  3. Complete an assignment and transfer of cases (both CMS and hard copy after the supervisor has reviewed and authorized the case for assignment or transfer). 
  4. Print reports from CMS as directed by the supervisor. 
  5. Answer telephone and take messages as back-up in the unit and give messages to the appropriate person promptly.  In an emergency situation, the duty worker or supervisor would be paged.  
  6. Enter record of contacts in the CMS notebooks from a hard copy as assigned by the supervisor. 
  7. Enter changes from form 1502 and form 1132 into CMS notebooks as directed by the supervisor.  
  8. Make photocopies of various reports, documents and forms as specified on the copy docket.  Immediately notify supervisor if the time line requested on the docket cannot be met. 
  9. Type brief memorandums, letters and various forms required by the department. 
  10. Order supplies as needed for the unit. 
  11. Attend training sessions, meetings, and supervision sessions as directed by the unit supervisor. 
  12. Provide back-up coverage in the absence of other clerks.

How to qualify

Experience:  One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.


Any one of the following may substitute for six (6) months of the required experience:

  1. Completion of a clerical training program (240 hours); OR
  2. Fifteen (15) semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
  3. Completion of an approved City and County of San Francisco Clerical Administrative training program.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?



How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 


Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown, by telephone at (415) 557-5559 or by email at 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.