Career Opportunity

Program Evaluation Manager (9775-Senior Community Development Specialist II)

Recruitment: RTF0130104-01133295

Published: February 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Mayor’s Office of Housing and Community Development (MOHCD)

MOHCD’s mission is to address social, economic, and racial inequities through the creation of affordable housing opportunities and the funding of essential services that are foundational for strong communities.  We are industry leaders in the implementation of policies for the creation, rehabilitation and preservation of affordable housing.  In our hiring practices, we strive to build teams that reflect the diversity of our City and the populations we serve, and we urge qualified candidates of all races, ethnicity, sexual orientation, and gender identity to apply.

Role description

Under the general direction of the Director of Data, Evaluation and Compliance, the Program Evaluation Manager at the Mayor’s Office of Housing and Community Development leads a variety of activities related to program evaluation and data-driven program improvements. This position will work in a highly collaborative environment and will play a key role in the department’s efforts to move toward better outcomes and racial equity with its programs and services and to maximize the impact of program resources. Strategies will include enhanced data utilization, setting key performance indicators, and building the capacity of MOHCD staff and MOHCD partner agencies.

The essential functions include being a key member of the Data, Evaluation and Compliance team that provides data analyses, facilitates program evaluation, and oversees compliance related to local, state and federally funded community-based organizations that provide a variety of social services and affordable housing to low-and-moderate income residents of San Francisco. This work aims to support San Franciscans with affordable housing opportunities and essential services to build strong communities. 

Responsibilities will broadly fall under creating and implementing a program evaluation plan for the department, coordinating program evaluation efforts across the department’s multiple divisions, and integrating real-time data into strategic and operational decision-making. Essential duties include:

1. In collaboration with Director of Data, Evaluation and Compliance, manage the upcoming five-year strategic planning process, including procuring and contracting with strategic planning consultants; developing and maintaining the overall timeline; and, coordinating the community engagement, data analysis, strategy development, and reports development processes;
2. In collaboration with program managers, identify appropriate performance metrics and develop relevant data collection and visualization tools, including dashboards;
3. Compile and analyze program data for the purposes of tracking progress towards goals and of improving services;
4. Prepare a wide variety of reports, presentations, memoranda, and correspondence related to activities of the department; communicate analyses to internal and external stakeholders;
5. Provides technical assistance and training to internal staff and partner agencies on incorporating data review and analysis to impact program decisions;  
6. Develops and implements strategies for improving data collection uptake, including reviewing and improving MOHCD demographic data collections form, and providing guidance and training to MOHCD partner agencies on using MOHCD data collection forms and data systems; and,
7. Performs other duties as assigned.

How to qualify

1. Possession of a baccalaureate degree from an accredited college or university AND four (4) years administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND three (3) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work or criminal justice; OR

3. Possession of a Master’s degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Ph.D. or Juris Doctor degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:
Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Knowledge, Skills and Abilities/Desirable Qualifications:

Thorough knowledge of the:

• Principles, practices, purpose and scope of community development and/or affordable housing programs;
• Federal, State and local rules and regulations applicable to such programs;
• Principles and practices of evaluating such programs; and,
• Principles and practices of local governmental and non-profit organizational structure; and,

Abilities and skills to:

• Apply principles to define problems, collect data, establish facts and draw valid conclusions;
• Conduct difficult analyses involving complex administrative and financial systems and procedures;
• Manage projects effectively;
• Write clear and concise reports, recommendations and correspondence;
• Work and communicate effectively with MOHCD staff and senior management, officials, and representatives of governmental and community/neighborhood organizations, vendors, and other agencies;
• Speak effectively before individuals and groups;
• Use a personal computer and Windows-based software programs, including word processing, spreadsheet, presentation and database; and,
• Use data management systems such as Salesforce and/or other web-based grants or contract management systems.

Desirable qualifications:

• Passion for improving government performance, solving social problems, and ensuring racial equity;
• Self-motivated with an orientation towards results and a track record of driving results with limited supervisory direction;
• Willingness to learn;
• Attention to detail;
• Experience with data visualization software such as PowerBI;
• Experience with mapping software such as ArcGIS; and,
• Experience with statistical analysis software such as Stata, Python, and R.

What else should I know?

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end this job ad.

Specific information regarding this recruitment process are listed below:

Classification - 9775  - Senior Community Development Specialist II

Status - Permanent Civil Service Position

Application Opening: Friday, February 17, 2023

Filing Deadline - Friday, March 17, 2023  - 11:59 pm

Salary - $ 123,422 - $150,072

Recruitment ID: 

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process. • Select the “I’m Interested” button and follow instructions on the screen 7 Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Selection Procedures - Supplemental Questionnaire Evaluation (100%)

Candidates will be required to complete a supplemental questionnaire.  The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not limited to: knowledge of principles and practices of department specific programs including the goals and objectives of these programs; knowledge of activities of community agencies charged with carrying out the programs; knowledge of relevant Federal, State and Local Laws, procedures and regulations governing the department specific programs; ability to apply principles to define programs, collect data, establish facts, draw conclusions in order to make recommendations regarding the visibility or proposed project and program activities, and determine alternate or additional sources of funding for proposed project and program activities, and ability to prepare written information in a clear, concise and well-organized manner, using appropriate rules of grammar and composition when composing reports, correspondence, and other documents.    A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to be placed on the eligibility list according to the final score.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Karen Henderson - karen.henderson@sfgov.org - 628-652-5933.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.