Digital Services Manager – Information Technology – San Francisco Human Services Agency (1070) (131885)

Career Opportunity

Digital Services Manager – Information Technology – San Francisco Human Services Agency (1070) (131885)

Recruitment: RTF0131884-01133734

Published: February 17, 2023

Contact:

Miguel Campos Salas - miguel.campos@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Human Services Agency
Job class: 1070-IS Project Director
Salary range: $162,084.00 - $230,698.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3
List type: Combined Promotive and Entrance

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening – February 17, 2023
Application Deadline – March 3, 2023
Compensation: $150,124.00-$188,812.00 Yearly https://careers.sf.gov/classifications/?classCode=1070
List ID: PBT-1070- 131885; RTF0131884-01133734

At the San Francisco Human Services Agency (HSA), we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

The Human Services Agency Information Technology division is recruiting a Digital Services Manager, who will report directly to the Director of HSA IT. The ideal candidate will be a leader with not only a proven record but a strong vision and a hands-on technical leadership towards development, operations, and ongoing evaluations and troubleshooting of complex digital services. The four fundamental principles guiding this task are: putting the needs of residents first, focusing on delivery and outcomes, promoting an agile and data driven culture, and making our services accessible to everyone.

The Digital Services team will partner with HSA departments, divisions, and programs to introduce and modernize digital services agency-wide. They will be responsible for the public internet website (www.sfhsa.org), our intranet, Service-Now platform to deliver services to internal clients/staff, Docusign Administration, and O365 support and development (Team, Bookings, PowerApps/PowerForms, Sharepoint).

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Planning, developing, monitoring, evaluating, and supervising the operations of the Digital Services team within HSA-IT.

2. Monitoring the work of and coaching subordinates.

3. Overseeing and leading the technical directions of the following technologies; Service-Now, o365 Power Platform, and Drupal web development.

4. Managing and enhancing the HSA’s public and private Drupal websites, focusing on content, design, user and customer experience.

5. Assisting the Agency with automating business processes and functions using software and technology.

6. Improving HSA Digital Services strategy, aligning and roadmapping to the overall Digital Strategy of the City and County of San Francisco.

7. Meeting with users, customers, community partners, executive management, internal HSA stakeholders, and other San Francisco Agencies to build on the overall Digital Services Strategy.

8. Developing and implementing an HSA strategy for content integrity, governance, and content updates.

9. Developing, implementing and maintaining procedures, monitoring practices and controls in order to obtain smooth and effective operation of the Digital Service division; including developing quality assurance standards and software development coding standards.

10. Planning, developing, and leading complex projects which span multiple Agency programs.

11. Interfacing with all managerial levels of City and County government and outside agencies, and serving as a representative of the department in meetings involving different levels of staff, management and executives.

12. Preparing Requests for Information (RFIs), Requests for Proposals (RFPs), track vendor budgets and recommend consulting services as needed.

How to qualify

1. Education:

An associate degree in computer science or a closely related field from an accredited college or university;

Its equivalent in terms of total course credits/units [i.e., at least (60) semester or (90) quarter credits/units with a minimum of (20) semester or (30) quarter credits/units in computer science or a closely-related field];

AND

2. Experience: Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis [up to a maximum of two (2) years]. One (1) year is equivalent to (30) semester units/(45) quarter units with a minimum of (10) semester/(15) quarter units in computer science or a closely related field.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

**Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

DESIRABLE QUALIFICATIONS:

5+ years of experience in managing software development and implementation projects.
3+ years of experience in AGILE and/or Waterfall Project Management methodology. AGILE preferred.
Experience in customer management and engagement.
Experience in managing large scale projects.
Experience working with executives and with management level stakeholders to understand, develop and implement creative business solutions.
Experience in planning, executing and controlling web design, content management, and user experience projects.
Experience in developing and implementing digital services, such as public facing web or mobile applications in an enterprise environment.
Experience connecting front end web applications to existing IT systems at an enterprise level, including web services and database connectivity, update, calls and web or mobile application data population.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination This exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of latest digital technologies, business principles and practices and solution design process; ability to: lead, manage, supervise, administer and coordinate a complex operational section, identify, procure, and provide the set of technical tools, software, and other resources required to build digital products; and skills in the area of project management, problem-solving, time management, and analysis.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ - Weight: Qualifying): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at (415) 557-5185 or by email at miguel.campos@sfgov.org.

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.