Strategy, Innovation & Change Manager – SFPUC (0923) – (130813)

Career Opportunity

Strategy, Innovation & Change Manager – SFPUC (0923) – (130813)

Recruitment: RTF0130812-01117211

Published: March 10, 2023

Accepting applications until: March 10, 2023

Contact

Janina Villanueva - JVillanueva@sfwater.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Public Utilities Commission
Job class: 0923-Manager II
Starting salary range: $146,718.00 - $187,252.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance

About:

Application Opening: 2/23/2023
Application Filing Deadline: 3/10/2023
Annual Salary: Range A compensation for this classification is between $131,248 and $167,492
Recruitment ID: PBT-0923-130813

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

About the Strategy, Innovation and Change (SIC) Bureau

Strategy, Innovation and Change (SIC) was created in 2019 to provide support to all SFPUC Business Services Bureaus in their pursuit of the following goals: 1) deliver excellent customer service, 2) ensure impeccable stewardship of resources, 3) promote long-term financial sustainability, and 4) cultivate a culture of excellence.

SIC also provides leadership for initiatives that have a widespread impact on SFPUC operations. The bureau’s programs include:

Project leadership and change management for complex transformation projects across SFPUC functions (system, policy or process changes)
Strategy and business planning
Performance management
Risk management
Identifying opportunities for efficiencies and innovation

The majority of SIC projects span the agency and require the participation of teams from multiple divisions. Based on a commitment to fostering a positive, engaged and inspired work culture, SIC works with care to build productive, committed and motivated teams aligned around SFPUC objectives.

Role description

The SIC Manager leads and manages a team of SIC analysts and staff from other SFPUC divisions to deliver a portfolio of highly complex and sensitive professional level projects. This includes strategic planning, business planning and direction and oversight of large agency-wide transformation programs to implement innovative solutions, improve levels of service and enable business continuity during times of crisis. Strong leadership, project management, change management, process improvement and communication skills are critical for this role, as well as an orientation towards innovation and continuous improvement.

Essential Functions:

Manage the SIC team of analysts and project teams assigned from other SFPUC divisions to deliver highly complex projects including strategic planning, business planning and execution of large agency-wide transformation programs. Facilitate and steer project teams and analysts to achieve project objectives.
Lead, supervise and monitor the work of SIC analysts in the delivery of SIC projects. Coach and mentor the team to improve performance and maintain knowledge of business management trends and best practices relevant to SIC projects.
Support the development of the SIC service model, methods, approach to portfolio management and overall strategy; support adherence to policies and procedures of the division.
Direct the allocation of project and division resources as needed to achieve timely outcomes and measurable goals within budget; adjust plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
As needed, develop, manage, monitor and process professional and service contracts, and the SIC budget.
Facilitate highly complex strategy, business planning, data analysis and performance management efforts throughout Business Services.
Direct, oversee and implement difficult, sensitive, highly visible and complex cross-functional process and system change programs (including technology projects).
Manage application of business planning tools to support delivery of SIC projects including organizational alignment and goal realization.
Evaluate procedures, identify and analyze problems and issues to support SIC projects; design and implement solutions applying, as possible, proven methods for problem definition and process improvement.
Coordinate with staff across the SFPUC to identify customer needs and develop service-level standards.
Prepare and present sensitive and highly complex written communications for management and the Commission; lead discussions with management to seek alignment for process and policy changes.
Analyze and evaluate the effect of highly complex and sensitive existing, newly enacted and proposed legislation or regulations on Business Services; determine impact and drive related change efforts.
Represent SIC in SFPUC presentations to various stakeholders.
Perform other related duties as assigned.

How to qualify

Education: Possession of a bachelor’s degree from an accredited college or university; AND

Experience: Five (5) years progressively responsible experience in a combination of the following areas: designing and implementing process or system transformation initiatives; delivering highly complex strategy, business planning and performance management efforts of significant scope; performing project delivery or analytical work in strategic planning and business planning; and managing complex projects or programs with multiple stakeholders, budget analysis, financial analysis, data analytics and reporting, legislative/policy analysis, or contract/grant administration.

Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year for year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units).

Experience Substitution: Possession of a master’s degree in Business Administration, Public Administration, Public Policy, Organizational Design, Organizational Psychology, or a social science inclusive of Statistics, Political Science, International Relations/ Development, etc. or a closely related field that requires systems thinking may be substituted for one year of the required professional experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring

Experience managing project teams and/or supervising staff
Experience conducting difficult analytical studies involving complex administrative systems and procedures
Ability to work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification, and develop/implement a plan of action
Experience conducting interviews, observations, and other procedures to understand, document and validate processes
Ability to negotiate effectively
Strong group facilitation skills

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Online Supplemental Questionnaire (SQ) Exam (Weight: 100%): The purpose of the SQ is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: Knowledge of methods and procedures of strategic planning, business process development and improvement, and budget development and administration; analytical ability; leadership skills; interpersonal skills; communication; organizational skills; and technical skills.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see List of Budgeted Position Counts by Job Codes and Department

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at SF Careers.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Janina Villanueva and jvillanueva@sfwater.org.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.