Booking Team Supervisor - War Memorial Performing Arts Center (1844 - TPV)

Career Opportunity

Booking Team Supervisor - War Memorial Performing Arts Center (1844 - TPV)

Recruitment: RTF0130856-00602998

Published: February 27, 2023

Accepting applications until: March 13, 2023

Contact:

Jenna Lee - jenna.lee@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: War Memorial
Job class: 1844-Senior Management Assistant
Salary range: $108,082.00 - $131,404.00
Role type: Temporary Provisional Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Contact us for more information
List type: Contact us for more information

About:

Comprised of the War Memorial Opera House, Louise M. Davies Symphony Hall, Herbst Theatre, The Green Room, Wilsey Center (Atrium Theater, Education Studio), and Harold L. Zellerbach Rehearsal Hall, the San Francisco War Memorial & Performing Arts Center (War Memorial) is a landmark cultural institution owned and operated by the City and County of San Francisco. These uniquely beautiful performing arts venues with a combined capacity of over 7000 seats make the War Memorial a primary destination for world class entertainment in the Bay Area.
Please visit our website for more information about our work: sfwarmemorial.org

Role description

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Department: War Memorial Performing Arts Center
Job class: 1844 Senior Management Assistant (1844-TPV)
Salary range: $100,100.00 - $121,680.00
Hours: Full-time
Work Hours: Regular
Recruitment ID: 131053/ RTF0130856 - TPV

Application Opening: Monday, February 27, 2023
Application Deadline: Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Monday, March 13, 2023.

Job Description and Special Conditions:

DUTIES & RESPONSIBILTIES

The Booking Supervisor is responsible for supervision of the team of booking managers engaged in booking and scheduling all performances, special events, and related activities on a multi-venue campus including Davies Symphony Hall, War Memorial Opera House, Zellerbach Rehearsal Hall, Herbst Theatre, The Green Room, and Wilsey Center. The Booking Supervisor reports to the Assistant Managing Director. Job duties include, but are not limited to:

Working with booking team to ensure that all booking systems and policies are accurate, clear, consistent, documented, and remain current.
Serving as first-resource to resolve escalated booking questions or conflicts.
Managing and owning the department booking tool (Artifax), including serving as liaison with software creator on upgrades and required changes.
Serving as coverage for open booking role(s) and during booking staff vacations or absences.
Working with booking managers on long-term venue usage distribution across interested parties.
Ensuring contracting process is executed with manageable lead-times.
Managing relationship with Veteran's Building front-of-house staff, including scheduling and canvasing for hiring.
Assisting in event settlement issues or conflicts; ensuring post event billing is completed on all events.
Coaching booking managers to provide top-notch customer service to potential and confirmed licensees.
Helping booking managers ensure effective and efficient use of the venue’s available dates, optimizing maximum use of the facilities.
Facilitating division’s responsibilities under department’s Racial Equity Action plan.
Coordinating ADA requests for venues and managing current compliance.

How to qualify

MINIMUM QUALIFICATIONS:

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class.

Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

Possession of a Baccalaureate Degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, social sciences, education or related fields, or other subject areas closely related to a specific departmental program or function; AND
Three (3) years full-time equivalent experience performing professional-level management and/or administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution: Applicants may substitute up to 2 years of the required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

SPECIAL CONDITIONS:

3 years’ experience in Performing Arts Settings Management and Administration.

Requires three (3) years verifiable experience performing administrative and/or management functions in the area(s) of performing arts or theatrical facilities management, and/or programming and booking of cultural, theatrical or artistic entertainment presentations. Requires knowledge of business principles and practices connected with presentation of cultural, theatrical or artistic performances and the artistic and theatrical community.

DESIRED QUALIFICATIONS:

Degree in theater management or public assembly management would be preferred.
Experience supervising a small team of managers and administrative staff
Ability to decipher theatrical riders and contracts, including technical theater terminology
Experience working with event producers, agents, theatrical producers, and event staff
Ability to employ conflict resolution strategies
Experience managing employee scheduling and shift coverage
Familiarity with ADA codes and requirements for public assembly venues
Proficiency in MS Office Suite and standard office equipment
Familiarity with Artifax and Staff Scheduling software a plus

What else should I know?

LICENSE AND CERTIFICATION

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process.

What else should I know?

Filing Deadline: Monday, March 13, 2023

Additional Information Regarding Employment with the City and County of San Francisco:

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

HOW TO APPLY

Specific instructions and information regarding this recruitment process are listed below:

Please read Critical Tips for Applying on Smartr before you apply.
To submit your application, select the “I’m Interested” or “Apply Now” button and follow instructions on the screen.
Look for a confirmation email that your application has been received. See Application Procedure section below for more details.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact: Jenna Lee, Senior Human Resources Analyst, at jenna.lee@sfgov.org.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.