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Career Opportunity

Epic Endpoint Readiness Technician - IT Operations Support Administrator II DPH 1092

Recruitment: RTF0130881-01153336

Published: March 09, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 1092-IT Operations Support Administrator II
Salary range: $85,306.00 - $105,768.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

Role description

The 1092 Epic Endpoint Readiness technician, under the direction of the Infrastructure Readiness Project Manager, will:

  • Deploy new endpoints, scanners, printers, and other peripherals.
  • Install monitor arms, ergonomic equipment and conduct cable management.
  • Participate in walkthroughs and document computing environments such as endpoint locations and printing relationships.
  • Manage e-waste, including removal of hard drives, memory, etc. 
  • Image devices using SCCM, participate in device testing.
  • Work with customers to document opportunities for efficiencies and improvements in the EHR work environment.
  • Maintain documentation in Service Now and other enterprise applications.
  • Support TDRs and Go-Lives as necessary.
  • Create and/or update Windows print mappings for devices using the DPH Location Based Printing tool. 

Worksites will be across the entire San Francisco Department of Health. Home base will be Zuckerberg San Francisco General Hospital, but team will be deployed throughout SF to locations including the community-based clinics and Laguna Honda Hospital. Team members may need to travel to these sites on their own as DPH vehicles may not be available.

How to qualify

⚠️Required Before Applying⚠️

  • An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semesters or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
    AND
  • One (1) year of experience performing analysis, installation and technical support in a network environment.
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).

Desirable Qualifications

  • Experience with Microsoft Project Online/Server
  • Experience with Microsoft Excel and Visio
  • Experience with Microsoft SharePoint
  • Experience with Service Now
  • Experience working in IT in a healthcare setting
  • Experience with Epic Infrastructure readiness projects
  • Experience with IT components of construction projects

What else should I know?

SELECTION PROCEDURES
The selection procedure will include an evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. 

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by an amendment at the top of this job announcement.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

Contact
Eliot.Watt@sfdph.org 628-271-6704

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.