Career Opportunity

COMMUNITY RESILIENCE MANAGER (0931 Manager III)

Recruitment: RTF0131834-01152058

Published: July 18, 2023

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About:

**This recruitment was reposted with amendments to the minimum qualifications on 7/18/2023. THERE IS NO NEED TO REAPPLY.**

Application Opening - Thursday, 2/16/2023

**Interested applicants are encouraged to apply immediately as this recruitment will close on Tuesday, July 25, 2023 .**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Public Health is accepting applications for a permanent civil service Community Resilience Manager (0931 Manager III), Population Health Division.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans.

The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Diversity, Equity, and Inclusion:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through:

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce.
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas.
• Desire to work with, relate to, serve, and support a diverse service population and workforce.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role description

The Community Resilience Manager (0931 Manager III) functions as a senior manager in the Public Health Emergency Preparedness and Response (PHEPR) Branch and assumes sole responsibility all of the community preparedness, response, and communication activities of the PHEPR branch.  They will define the organizational structure, staffing, resource allocation, and determination of future resource needs of the Community Resilience Section. This role will be the direct supervisor for professional personnel who oversee community resiliency policy and communications development, as well as community drills and exercises. This position will be responsible for interfacing with other city agencies and community-based organizations (CBOs) to coordinate preparedness and response efforts and administrative systems, policies, and procedures. They will also interface with officials from regional, state, and federal entities, as well as other local partners and will represent PHEPR in meetings. They will direct and organize the new section, including setting the vision and strategic plans, as well as establishing and managing future resource needs and identifying additional sources of funding. They will make decisions that involve program planning, directing, and current and future resource needs for preparedness and response that directly impact the effective functioning of the PHEPR branch.  They will develop plans, policies and procedures that will affect the delivery of public services before, during and after a public health emergency or disaster. Much of the work will be with stakeholders outside of DPH, therefore the incumbent will need to possess significant experience and skill in consensus building and community engagement.

ESSENTIAL DUTIES
The Community Resilience Manager performs the following essential duties:

1. Plan and develop the vision, strategic plans, resource needs, funding, policies and procedures for the Community Resilience Section of PHEPR.
2. Plan, monitor, evaluate, and supervise the operations of the Community Resilience Section; monitor and evaluate the effectiveness of community resilience efforts within DPH, and identify, recommend, and implement improvements.
3. Supervise, monitor, evaluate and coach DPH community resilience staff.
4. Direct the allocation of resources to achieve community preparedness and response goals within the budget and will adjust to response to emergency needs and address departmental priorities and changing needs.
5. Lead the planning, development, and implementation of community resilience plans and activities that span multiple divisions within DPH and serve as a liaison for the department with other City/County staff, policy-making officials, and officials from regional, state, and federal agencies, including negotiating and resolving difficult and complex issues and problems.
6. Develop, implement, evaluate, and maintain plans and procedures for engaging community stakeholders around preparedness and resilience activities before, during, and after a public health emergency or disaster.
7. Interface with officials from regional, state and federal entities, and representing PHEPR in meetings.
8. Work closely with other city agencies and community-based organizations to coordinate preparedness and response efforts and administrative systems, policies and procedures
9. Provide oversight and direct the applications for additional funding for the Section and community-based activities.
10. Work with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the PHEPR Branch.
11. Participate in planned and unplanned emergency activations.
12. Participate in emergency exercises as required.
13. Attend DPH and PHEPR branch staff meetings and conferences as required.
14. Attend local, state, and national meetings and trainings as required.

The Community Resilience Manager (0931 Manager III) performs other duties as required or assigned.

How to qualify

REQUIRED MINIMUM QUALIFICATIONS:
All candidates must verify that they meet all elements below—education, and length, type, and level of experience including supervision of professionals

1. EDUCATION: Possession of a bachelor’s degree from an accredited college or university,
   AND
2. EXPERIENCE: Five (5) years of professional experience working with community groups OR in community emergency preparedness and response, of which three (3) years must include supervising.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of Education
Verification of Experience

DESIRED QUALIFICATIONS:

• Possession of a master’s degree in public health or a closely related field from an accredited college or university  
• Leadership experience in community-based organizations or community organizing 

SELECTION PROCEDURES:

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information identifying their education, experience, and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to:  Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Management Test (and a suggested reading list) please visit: SFDHR.org. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.  

Supplemental Questionnaire (SQ) Examination (Weight: 60%): Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of best practices in community engagement and emergency management, ability to identify, analyze, and troubleshoot issues or problems with sensitivity and confidentiality, and the ability to present facts clearly, concisely, and accurately in writing. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Program Director. The list will be used to fill current and future vacancies within the next six (6) months.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Confidentiality: All personal information will be kept confidential according to EEO guidelines.

Additional Information Regarding Employment with the City and County of San Francisco:

COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Other Conditions of Employment and Important Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodations
Veteran's Preference
Right to Work
Copies of Application Documents
Diversity Statement

Exam Analyst
Beata Chapman
beata.chapman@sfdph.org
628-271-6701
01152058

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.