Career Opportunity

Workforce, Financial and Business Services Manager - SFPUC (0922) - (119580)

Recruitment: RTF0119579-01109999

Published: March 14, 2023

Accepting applications until: April 04, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 03/14/2023
• Application Filing Deadline: 04/04/2023
• Annual Salary: $122,200 - $156,026
• Recruitment ID: Eligible List ID – 119580, RTF Code ID -REF1785G
• This is a Position-Based Test conducted in accordance with CSC Rule 111A.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

Diversity, Equity, and Inclusion:

The City of San Francisco is committed to providing a diverse, equitable, inclusive, and belonging environment where all employees and prospective employees experience fairness, dignity, and respect. Our mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. The resources support and expand on the Mayor’s Executive Directive 18-02, "Ensuring a Diverse, Fair, and Inclusive City Workplace." To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

ABOUT CITY DISTRIBUTION DIVISION

The San Francisco Public Utilities Commission’s City Distribution Division (CDD) is responsible for directing approximately 322 employees in the operation and maintenance of the 4 active water distribution systems within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 20 pump stations (7 hydro-pneumatic stations), 10 reservoirs, 8 storage tanks, 20 regulators as well as other ancillary appurtenances and equipment; installing, repairing and maintaining 1,281 miles of water distribution mains including 181,000 service connections and meters and five water systems (2 permitted potable at CDD and Treasure Island/Yerba Buena Island, Auxiliary, Recycled, and Groundwater);  engineering and designing new main and feeder extensions; managing the flora and fauna on over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.

Role description

Under direction of CDD's Manager of Business Services and Innovation, the Workforce, Financial and Business Services Manager plans, organizes, supervises, and conducts important, difficult, complex, and sensitive administrative and analytical work that has substantive impact on the operations of SFPUC's City Distribution Division, an operating division with more than 300 staff. The 0922 acts as the HR departmental liaison as well as the liaison with PUC's finance, accounting, and customer service departments for CDD business programs, and oversees 23 clerical, administrative, and custodial staff performing functions related to personnel and training, agreements, procurements, and financial services, administrative and custodial services, programs and reporting.

The essential job functions may include, but are not limited to:

• Manages programs, operational activities, or projects of assigned section or program area; supervises, trains and evaluates the activities of personnel and/or coordinates and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.
• Monitors the work of and coaches subordinates to improve performance.
• Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned section/program.
• Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.
• Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records.  Implements and closely monitors budget expenditures; provides executive management with an early warning and practical options to potential cost overruns.
• Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
• Assists in developing and implementing operational policies to ensure the efficient operation of section or program.
• Class 0922 – the Workforce, Financial and Business Services Manager performs other related duties as required.

The ideal candidate should have excellent written, interpersonal, organizational and communications skills and should exhibit adaptability to become proficient in various enterprise software systems. The successful candidate is a team player who works well with both technical and non-technical resources, and shares the SFPUC’s commitment to fiscal stewardship, outstanding customer service, and continuous improvement.  We are looking for a candidate that has a passion for people management and streamlining processes, and prior experience working in the public utility or government sectors.

How to qualify

If you are interested in this job, we are looking for people that have the following minimum qualifications:

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Three (3) years of professional level experience in Administrative, Finance and Accounting, Human Resources, or Operations; AND

License: Possession of a valid drivers license.

Substitution: Additional verifiable professional level experience in Administrative, Finance and Accounting, Human Resources, or Operations may substitute for up to two (2) years of the education requirement on a year for year basis. One (1) year is equivalent to thirty (30) semester units or forty five (45) quarter units.

One year of full-time employment is equivalent to 2,000 hours. (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Two (2) years of the professional level experience listed above include supervisory experience
• Experience working in the public sector.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination (Weight 100%)

The Supplemental Questionnaire is an exam and contents will be evaluated and scored. The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills, and abilities that candidates possess in job-related areas which have been identified as critical for this position. These may include but are not limited to:

• Displays good interpersonal skills, maintains smooth working relationships and appropriate workplace conduct.  Maintains a safe working environment. Accepts and offers constructive criticism in a positive manner.  Develops trust and confidence with work contacts in and outside of the organization. Approaches and resolves conflicts tactfully and effectively with personnel at all levels. Is responsive and constructive in dealings with work contacts. Able to handle confidential items appropriately and with discretion.
• Strong organizational skills with abilities to set priorities and determine resource requirements to meet long and short-term strategic goals.
• Ability to enforce existing policies and procedures for subordinate work groups; resolve workplace conflicts; build morale and teamwork with staff; provide training and career advancement opportunities; and implement progressive disciplinary processes appropriately.
• Ability to manage, administer and/or coordinate an operational section juggling many different tasks of high importance developing achievable goals and ensuring accountability and completion of work tasks.
• Strong analytical and problem-solving skills.  Ability to think outside the box with new challenges.
• Experience in change management and process improvements.
• Experience planning, tracking, and managing budgets alongside schedules and milestone expectations.
• Computer Skills: experience with business-related computer applications such as Microsoft Office programs: Word, PowerPoint, Excel, and Microsoft databases; ability to effectively navigate financial and business services applications and databases.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Having trouble?

If you are having trouble with the application, please visit SmartRecruiters FAQs or email supportfeedback@smartr.me. SmartRecruiters recommends using Google Chrome or Microsoft Edge web browser to submit your application.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the David Jung at DJung@sfwater.org.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.