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Career Opportunity

Senior Human Resources Analyst- Employee & Labor Relations– San Francisco Human Services Agency (TEX-1244-EXEMPT)

Recruitment: REF24088P

Published: March 23, 2023


Patrice Brown -

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Department: Human Services Agency
Job class: 1244-Senior Human Resources Analyst
Salary range: $128,544.00 - $156,130.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time



This announcement has been amended and extended to reflect changes with the Fill Type. Applicants who already applied under Recruitment TEX-1244-EXEMPT during the filing period of March 20, 2023 through 23, 2023 need not reapply and will be included in the applicant pool.

3/23/2023: Fill type changed from Category 16 to Category 17


Exam Type: TEX Category (CAT) 17

Fill Type: Duration of this appointment shall not exceed 24 months (in 6 month increments).Temporary Exempt (TEX) Appointment Per CSC Rule 114, Article VIII, Sec. 114.44.

  • Application Opening – March 20, 2023
  • Application Deadline – March 31, 2023; April 6, 2023
  • Compensation: $122,642.00-$148,980.00 Yearly;
  • List ID: TEX-1244-EXEMPT; REF24088P

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.


As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under direction, the incumbent performs advanced professional level duties in the areas of Employee and Labor Relations (ELR). The Senior Human Resources Analyst may serve as lead to a team of Human Resources Analysts and support staff.

Essential duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1.  Provide advice, consultation, and information to department managers, supervisors, and employees regarding discipline and related human resources rules, policies and procedures.

2.  Conduct investigations on employee relations complaints, issues of employee misconduct, whistleblower complaints, and failure to accommodate.

3.  Conduct disciplinary hearings and write Skelly decisions.

4.  Identify, research, recommend, decide, and negotiate resolutions to issues pertaining to employee relations.

5.  Foster and maintain a collaborative and effective relationships with the Human Services Agency (HSA) stakeholders.

6.  Provide comprehensive and accurate advisory services in all areas of employee relations.

7.  Exercise independent judgement in developing an approach to completing assignments and leading responsibilities.

8.  Prepare professional and technical reports, correspondences, and memos in the areas of employee relations and labor relations.

9.  Administer provisions of the Employee Relations Ordinance and various labor contracts.

10. Respond to grievances and represent HSA during arbitrations.

11. Meet and confer with employee organizations.

12. Participate as a member of a bargaining team during labor contract negotiations.

13. Participate in or play a part in alternative dispute resolution.

14. Make presentations to boards and commissions.

15. Gather, compile, prepare, review and maintain important personnel information, data, reports, and records.

16. Facilitate or conduct training on a variety of employee and labor relations matters.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university;


2. Experience: Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.


Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Experience Substitution- Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.

Experience Substitution- Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.


The stated desirable qualifications and skills may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Professional experience in public sector Employee & Labor Relations
  • Detail-oriented with regard to investigations and documentation of investigations
  • Effectively prioritize and address daily issues involving employee & labor relations matters
  • Ability to communicate and interact with others on complex matters and resolve matters both orally and in writing
  • Ability to appropriately spot employment risks
  • Presentation, training, and meeting facilitation experience
  • Strong desire to promote a fair, compassionate, and equitable workplace for all employees
  • Excellent oral and written communication skills
  • Excellent analytical skills
  • Knowledge of performance management best practices
  • Ability to work in a team environment that fosters collaboration and encourages innovation
  • Strong interpersonal skills, including emotional intelligence and the ability to develop and maintain a good professional working relationship with a variety of stakeholders throughout the organization and the organization’s labor partners
  • Ability to manage multiple stakeholders and priorities independently and keep track of and stay current with workload
  • Ability to thrive in a fast-paced and dynamic environment

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown, by telephone at (415) 557-5559 or by email at 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.