Career Opportunity

DEPUTY DIRECTOR II (0952) SF Residential Rent Stabilization and Arbitration Board

Recruitment: RTF0124187-01092587

Published: May 03, 2023

Accepting applications until: May 12, 2023

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About:

About Us

The Residential Rent Stabilization and Arbitration Board, a department of the City and County of San Francisco, was created through Board of Supervisors’ Ordinance in June 1979 as emergency legislation to alleviate the City’s housing crisis. The Rent Board’s mission is to safeguard tenants from excessive rent increases and unjust evictions while assuring landlords fair and adequate rents. The Rent Board supports landlords and tenants by providing information and resources on the Rent Ordinance, and conducts rent arbitrations, mediations, and wrongful eviction investigations, and now maintains a housing inventory where owners of all residential units in San Francisco must report to obtain a license to increase rents. The department is currently undergoing the biggest period of growth and change in its history.

Appointment Type - This is a Permanent Exempt position. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Role description

The Rent Board is actively recruiting an experienced, highly qualified Deputy Director. This position is appointed by and serves at the pleasure of the Executive Director.

The Deputy Director position is a unique opportunity. As a management partner to the Executive Director, the Deputy Director is part of the Rent Board’s Senior Staff management team and contributes to the planning, organization and administration of the Rent Board, including implementation of services, policies, and innovations. As a key member of the management team, the Deputy Director will facilitate strategic planning and communications. The Deputy will provide leadership to and oversee the operation of four departmental divisions, including the Public Information Unit, the Housing Inventory & Fee Unit, the Finance & Operations Unit, and the Clerical Unit, and will directly supervise 4 management and supervisorial staff, setting objectives and priorities for the positions. The Deputy serves as the Board Secretary of the 10-member Rent Board Commission and attends to the needs of the Commission while processing agency appeals. A true people person, the Deputy Director functions as the primary human resources contact for the department. The Deputy participates in departmental racial equity initiatives and in departmental budget planning with the Executive Director and Finance and Operations Manager.

Duties and Responsibilities:

• Directs the development and implementation of timely departmental goals, policies, and strategic plans; manages the operations, allocation of resources and service levels of four Rent Board units to meet tenant, landlord, property owner, and other interested parties’ needs.
• Monitors the organizational structure, staff assignments, service levels and administrative systems required to accomplish the Rent Board’s mission and objectives in an effective and efficient manner; directs the identification and analysis of opportunities for service enhancements.
• Functions as the Rent Board Commission’s board secretary. In so doing, applies state and local legal requirements and parliamentary rules and procedures. Tends to all board business and coordinates and directs all agency appeals to the Board.
• Mentors and develops a direct team of four (4) staff; manages work allocation, training, problem resolution, goal setting, employee staff development and performance appraisals.
• Provides recommendations to management and together with the Rent Board’s DHR client services representative, handles all matters regarding human resources-related actions and policies, rules, laws, regulations, or standards to make and enforce decisions.
• Participates in departmental budget preparation with the Executive Director and Operations and Finance Manager.
• Participates in and establishes departmental racial equity initiatives and goals.
• Consults with the Mayor/Mayor's staff, Board of Supervisors and Board of Supervisors staff, and other departments and coordinates with other City departments in addressing service needs; may represent the Department before or provide information to commissions, boards, committees and representatives from federal, state and local agencies, organizations, and the media. 
• Performs other duties as required.

How to qualify

Minimum Qualifications

• Education - Possession of a baccalaureate degree from an accredited college or university; AND
• Experience - Four (4) years of progressively responsible managerial experience in finance, administration, management, or a related field, of which all experience must include supervising professional staff.
• Education Substitution - May substitute up to 2 years of education (Bachelor’s degree), with additional years of experience.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications - The desirable qualifications may be used to select among finalists at the end of the selection process. We don't expect any one candidate to have all the qualifications listed below - please know that you can be a great candidate without all of the below qualifications. If you meet the minimum qualifications and have a mix of the desirable qualifications and a passion for this work – please don’t hesitate to apply and tell us about yourself.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

• Possession of a postgraduate degree in law, public administration, public policy, or business administration.
• Strong leadership and team management.
• Excellent oral and written communications skills, with a strong ability to discuss and promote the Rent Board’s mission.
• Ability to apply a high level of judgment and analysis when considering difficult, complex courses of action.
• Motivated, engaged, and driven, with a strong ability to motivate, engage, and drive others.
• Ability to lean into challenges as opportunities for positive change.
• Ability to effectively manage in an environment where diverse and sometimes conflicting interests must be considered.
• Ability to establish and maintain effective working relationships with other managers, commissions, boards, elected officials, staff and others.
• Values consensus-building, collaboration, and team building.
• Ability to interpret a strategic vision into an operational model.
• Ability to multitask and prioritize assignments.
• A willingness to go above and beyond to get the job done.

Knowledge of:

• The San Francisco Rent Ordinance, Rules and Regulations, and related laws.
• California state laws including Civil Code and Code of Civil Procedure, and general landlord-tenant law principles.
• Various types of housing programs including public housing, Section 8, subsidized and affordable housing.
• Modern management practices.
• Functional expertise associated with the Rent Board’s mission.

What else should I know?

• Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
• Application Open: March 30th, 2023
• Application Deadline: Updated* Friday May 12th, 2023
• Salary Range - $141,492 - $180,622 per year (Range A)
• Eligible list ID: 124188

Supplemental Information - After submitting your application you will receive a request for additional information about your education and experience. In addition, 3-5 days after submitting your application, you will be emailed a Supplemental Questionnaire with position-relevant questions about your work experience and interest in the position. Please check junk/spam folders to ensure you receive these information requests.

Selection Process and Timeline - Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position.

Stage 1: of the selection process will consist of an evaluation of applications. Stage 2: Candidates who most closely meet the needs of the position will be invited to participate in the panel interview selection process, including an assessment of relative job-related skills and abilities. Applicants meeting the minimum qualifications are not guaranteed advancement to Stage 2 of the hiring process.

For any questions regarding the position or hiring process- please contact the recruitment analyst, Kristin Hadley at kristin.hadley@sfgov.org

Additional Information Regarding Employment with the City and County of San Francisco:

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application, but submission of a current resume and cover letter in addition to completing a City and County of San Francisco application is strongly encouraged.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Departments which use this classification

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.