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Career Opportunity

Assistant General Manager - Wastewater Enterprise - SFPUC (0955) - (134397)

Recruitment: RTF0134396-01097133

Published: December 01, 2023


Stefanie Lim -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Utilities Commission
Job class: 0955-Deputy Director V
Starting salary range: $223,444.00 - $285,116.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time


Amended December 1, 2023 to update the filing deadline to December 4, 2023.

Amended June 20, 2023 to reflect a Continuous filing deadline. Candidates who have already applied do not need to re-apply. Interested candidates are encouraged to apply promptly as this recruitment may close at any time.

This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

•    Application Opening: April 20, 2023
•    Application Filing Deadline: December 4, 2023
•    Annual Salary: $218,530.00 - $278,850.00 (Range A) Appointment above the starting salary range may be considered based on the recruitment and is subject to approval.
•    Recruitment ID: PEX-0955-134397, RTF0134396

San Francisco Public Utilities Commission (SFPUC)

The San Francisco Public Utilities Commission (SFPUC) is recognized throughout the world as a leading utility that delivers high quality water, wastewater treatment and power services through efficient, state of the art technologies that protect and sustain our precious resources. The SFPUC is proud of its infrastructure and programs, but most importantly, the SFPUC values its highly qualified and dedicated workforce which ensures that this vision becomes a reality.

San Francisco’s water system developed over time from the streams and wells of its earliest days to a complex system of dams, reservoirs, tunnels, and pipelines that brings water from the high Sierra Nevada by gravity across California to join from the East Bay and San Francisco Peninsula. Today, the SFPUC provides top quality drinking water and wastewater services to the city of San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco’s municipal departments. SFPUC’s diverse workforce of 2,300 employees work across eight counties and serve more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Headquartered in San Francisco with an annual operating budget of over $1.6 billion, SFPUC is comprised of three essential 24/7 service utilities: Water, Wastewater, and Power. These functions are supported by the Business Services, Infrastructure, and External Affairs bureaus. These bureaus work together to provide customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests. As an innovative utility leader, SFPUC is recognized for its excellent results in service, safety, stewardship, and inclusiveness.

Our Mission:

To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision:

We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about us, please visit our website at

Wastewater Enterprise

The mission of the Wastewater Enterprise (WWE) is to operate and maintain the City’s water pollution control plants, pumping stations and collection system in full compliance with the Discharge Permits to protect public health and the environment. The WWE maintains the nearly 1000-mile-long combined sewer system and 27 pump stations that collect sewage and storm water, moving the wastewater to three treatment plants for treatment and discharge to the San Francisco Bay and Pacific Ocean. WWE also encourages the use of green infrastructure to reduce impacts on our system.

Wastewater Enterprise is committed to the principles of quality service and environmental stewardship, as outlined in the WWE mission statement:

  • Ensure reliability and optimize the life cycle of physical assets
  • Comply with all applicable laws, regulations, permits, and policies relating to wastewater and stormwater
  • Protect, recover, conserve and reuse resources
  • Advance business practices through optimization, coordination, communication, and accountability
  • Forecast, communicate and manage funding for Enterprise operational and capital needs
  • Recruit, develop and retain a motivated, diverse, and highly qualified and supported workforce to ensure effective services
  • Ensure the safety and security of personnel and facilities and maintain emergency response capabilities
  • Promote strong customer service and ethic
  • Foster constructive relationships with neighborhoods, contribute to the community and promote local employment training and business opportunities

San Francisco is the only major coastal city in California that operates a city-wide combined sewer system that collects and treats both sewage and stormwater. The Water Pollution Program works to keep pollutants from entering the City’s sewer system and ultimately the San Francisco Bay and Pacific Ocean. Our facilities and many programs have received both state and national recognition from agencies like the U.S. Environmental Protection Agency, National Association of Clean Water Agencies and California Water Environment Association. 

Role description

The Assistant General Manager, Wastewater Enterprise (AGM, WWE) reports to the General Manager and has the ultimate responsibility for Wastewater operations and capital improvement programs. The AGM, WWE serves as the Executive Officer of Wastewater Enterprise, coordinating the work of a highly skilled workforce that comprise the Wastewater Enterprise divisions of Operations, Maintenance, Collection Systems, Engineering, Regulatory Compliance, Watershed Planning, and Business Strategy and Performance. The WWE has a workforce of over 500 employees with a total operating budget of over $400 million.

This position coordinates with the Infrastructure bureau over the WWE Capital Improvement Program, a multi-million-dollar citywide investment required to upgrade the City’s aging sewer infrastructure. The WWE Capital Improvement Program is a collection of capital investments that will help the WWE meet its goals and levels of service. The Wastewater Enterprise’s capital planning budget over the next 10 years is $6.1 billion.

The SFPUC seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in wastewater management and lead the program to maximum efficiency so that the City and department goals continue to be met. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.

The Leadership Competency Model illustrates what it means to be successful for any leader at the SFPUC, supporting our commitment to organizational excellence. The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the AGM, WWE role:

Relationship Management: Builds open, honest, and respectful relationships through effective communication and collaboration techniques. Develops networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Utilizes a variety of communication approaches to successfully gain support, influence others, and strengthen relationships.

Strategic Planning: Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization.

Business Acumen: Understands and leverages business concepts, terms, and tools to achieve desired outcomes. Makes informed decisions and develops sound budgets and plans surrounding the financial and operational functions of the organization. Demonstrates expertise in the utility industry landscape. Develops compelling business cases to support organizational plans and objectives.

Change Management: Ensures that planned changes are thoroughly, smoothly, and effectively communicated and implemented such that the lasting benefits of change are achieved. Leverages a structured approach and people-oriented strategies to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives.

Accountability: Acts with integrity, honesty, and fairness; inspires trust. Clearly defines roles and responsibilities for self and others. Holds self and others to their roles and responsibilities. Complies with legal and ethical guidelines. Acts as a responsible steward of the resources entrusted to the SFPUC.

Risk Management: Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization’s achievement of strategic goals and objectives.

Talent Management: Builds and develops a highly skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce.

Innovation: Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones. Develops new insights, questions conventional approaches, and encourages others to develop new ideas and innovations.

Safety Excellence: Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices.

Valuing Diversity, Equity, and Inclusion: Recognizes the role of diversity, equity and inclusion in assembling capable teams and building a successful workforce. Fosters an inclusive and cooperative work environment where diversity and individual differences are valued and capitalized upon to achieve the vision and mission of the organization

How to qualify

Education: Possession of a bachelor’s degree preferably in engineering, chemistry, biology, biochemistry, public administration, business administration or a closely related field; AND

Experience: Six (6) years of management and supervisory experience in wastewater or water utility: operations, planning, regulatory compliance, or engineering.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

  • Master’s degree or higher in a closely related field.
  • Additional certifications such as a Professional Engineer or a Grade V Wastewater Treatment Certificate.
  • Familiarity with the AWWA/WEF Effective Utility Management framework.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

•    Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, at or 415-916-6632.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.