Skip to content

Career Opportunity

Policy, Communications & DEI Analyst - Department of Technology (1823)

Recruitment: RTF0133978-01087005

Published: May 17, 2023


Carol Wong -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Technology
Job class: 1823-Senior Administrative Analyst
Salary range: $113,386.00 - $137,800.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here:

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 


Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

  • Job security, pension, and robust retirement options
  • Competitive pay with consistent bi-yearly or yearly increases
  • Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
  • Generous paid time off, family leave, and more!
  • Diverse work environment in a diverse city
  • Union protections and representation
  • Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

The Policy, Communications & DEI Analyst position is organized under the Administrative Services Division at the Department of Technology (DT). Administrative Services include Accounting, Budget, Contracts, Billing, HR, Asset Management, Facilities, Performance, Training, Racial Equity, and Policy.

We are looking for a creative and solutions-oriented high performer who gets to done. Under general direction, this position plans, organizes, leads and/or collaborates complex, sensitive, and detailed analytical work in the areas of policy, communications, and diversity, equity, and inclusion programs.

The position reports to the People & Performance Manager and partners with Department of Technology leadership to design, develop, and deliver solutions that aligns department and city-wide policies with new and updated local laws, practices, and technologies and to drive business strategy. The position works closely with the CIO/Executive Director, managers, division leads, staff, City and department racial equity leaders, and community stakeholders to ensure the department, services and projects are appropriately and timely communicated internally and externally with a lens on diversity, equity, and inclusion. In collaboration with the General Services Agency, the position will work with DT racial equity leaders to implement the Department’s Racial Equity Action plan, provide progress updates, and continue with the next phases of the City’s Racial Equity Plan.

Essential Duties:

1.  Policy:

a)  Analyze existing and proposed internal administrative policies and procedures as well as organizational problems; conducts difficult and detailed studies to support internal governance initiatives.

b)  Research, identify, and utilize exemplary policy, service catalog, and service level agreement (SLA) templates for the Department of Technology.

c)  Work with business owners and stakeholders to create, modify, and/or update and coordinate annual review of city-wide and department policies, DT service catalog and SLA.

2.  Internal and External Department Communications:

a)  Work with DT business owners to create clear and concise communications on maintenance, incidents, announcements, and other activities that describe what, when, why, who, and where with emphasis on benefit.

b)  Collaborate with CIO and DT business owners to create articles, email, and internal and external newsletters on cybersecurity, major IT projects, new technologies, and partnerships. Collaborate with CIO to draft and submit technology award nominations, and Policy & Legislation Analyst to draft grant submissions.

c)  Assist city departments with effective city-wide communications. Manage distribution groups.

d)  Build and maintain resource library of written articles, communications, and presentations. Produces and maintains department’s SharePoint content.

3)  Diversity, Equity & Inclusion:

a)  Partner with General Services Agency and Office of Racial Equity to leverage DEI programs, resources, training, and initiatives with a technology focus. Share GSA perspective, insights, and knowledge with the department, while taking a balanced strategic and systematic approach to enable the organization to achieve measurable results.

b) Manage and lead the development and execution of the department's Racial Equity Action Plan, define priorities, goals, and measures of success, and build internal equity. Develop key performance indicators for diversity, equity and inclusion programs and processes, aligned with business and organizational objectives, and assesses progress against goals.

c) Coordinate leadership coaching and training for all levels of staff, including but not limited to inclusive leadership practices.

4.  Recruitment and Outreach:

a)  Work with GSA Recruiter to advertise tech positions on multiple job posting sites. Find opportunities to engage and post jobs with specialty recruiting firms to attract black, indigenous, and people of color (“BIPOC”) and women IT engineers.

b)  Track statistics, trends, and demographics to determine effectiveness of recruitment source and opportunities for improvement.

c)  Maintain job announcement template to keep information relevant, current, appealing, and accurate. Edit and proof all job announcements for professionalism, presentability, accuracy, consistency, and grammar, prior to posting.

5.  Perform related duties and responsibilities as assigned.

Job Type:

The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position supports hybrid remote work. Employees may be permitted to work a hybrid schedule with supervisor’s approval, after which they must work at least two days in the office every week.

How to qualify

Possession of a baccalaureate degree from an accredited college or university and three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.


Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desired Qualifications:

  • Excellent written and verbal communication skills
  • Program development, implementation, and management

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


1)  Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

Compensation: $110,630 - $134,446 (annually) / $53.1875 - $64.6375 (hourly)

How to Apply:

  • Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before May 5, 2023 at 11:59PM.
    • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
    • In additional to submitting your application, you MUST submit this supplemental questionnaire:

You may contact Carol Wong via email at with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.