Career Opportunity

Custodial Services Manager Real Estate Division (0931-123820)

Recruitment: RTF0123788-01116636

Published: May 11, 2023

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About:

Our Mission:   

The Office of City Administrator and its 20+ divisions and departments operate core internal and public-facing services. Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful, diverse, and inclusive work culture that is the place of choice for people who are invested in a career in public service.  To learn more about our departments, divisions, and programs, click here: https://sf.gov/departments/city-administrator

The Real Estate Division (RED) comprises two principal organizational units and a wide range of real estate services for the city: 

Facilities Maintenance:  Full-service property management to many Cities owned buildings as well as custodial and engineering services in City-owned and leased buildings. 

Real Estate Services: The acquisition of all real property required for City purposes, the sale of surplus real property, and leasing property required by various City departments.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. 

Application Opening: 4/27/2023

Application Deadline: 5/11/2023 

Compensation Range: $141,492-$180,622 

Recruitment ID #: 123820 

Work Location: Real Estate Division, Administration, 25 Van Ness Avenue, Suite 400 

Role description

The position manages and directs the provision of custodial services for the Real Estate Division buildings in both the Civic Center Campus (including City Hall, 49 South Van Ness) and Public Safety Campus (including the Public Safety Building, Animal Care & Control, and new Crime Lab).  Within the City, RED manages and provides custodial services to over 60 buildings, totaling more than 5 million square feet, with over 200 staff members. RED’s Custodial Manager is responsible for:

• Oversight of janitorial, housekeeping, contract estimating, personal protection equipment (PPE), uniforms, inventory, budget, and recruitment.
• Formulates plans for establishing and implementing housekeeping activities in a consistent manner campus wide.
• Establishes work programs, methods, procedures and schedules.
• Participates in budget development, analysis, and resource allocation.
• Overall responsibility for implementing and maintaining standards for housekeeping, cleanliness and safety factors, enforces established regulations and disciplinary measures (or contract enforcement measures).
• Monitors the work of and coaches’ subordinates to improve performance.  
• Plans, monitors, evaluates, and supervises the operation of the sub-division.
• Manages third-party custodial vendors’ contracted service agreements, including assisting with drafting of the scope of work, and monitoring performance.
• Facilitator for the Zero Waste Program for RED.
• Point of Contact for refuse collection at RED facilities and vendor of same.

How to qualify

Bachelor's degree from an accredited college or university in Business Administration, Finance, Business Management, Hospitality, or related field.

AND

Five (5) years of experience managing the operations of custodial services units and functions in multiple facilities that includes experience in purchasing or recommending the purchase of supplies and equipment of which 3 years must include experience supervising staff performing custodial services.

AND

Possession of Class C Driver's License. 

Substitution: Applicants may substitute up to two (2) years of the required education with additional qualifying experience. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester/45 quarter units.

Desirable Qualification: 

• Working knowledge of the City’s Zero Waste Policy and ability to assist with Request for Proposals process.

1]The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.  

2] Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

3] Employees for the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.

4]A valid out-of-state driver’s license is acceptable during the application process. A valid California driver’s license must be prior to the appointment process. A valid California driver’s license must be obtained prior to appointment and maintained throughout employment.  

5] Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire: (Weight 100%):
Candidates deemed to meet the minimum qualifications will be invited to participate in supplemental questionnaire designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to knowledge of: Knowledge of principles and practices of management, administration, budgeting; Ability to manage, supervise, train, and coordinate complex functional areas of responsibility and groups of employees; Ability to  identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; Ability to establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public; Ability to present facts clearly and concisely orally and in writing; and make group presentations; Knowledge of principles and practices of management training and personnel management; Knowledge of Federal, State, and local rules and regulations pertaining to assigned division, project, or program.

A passing score must be achieved on the written examination in order to be ranked on the eligible list.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.]

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Select the "Apply Now" or “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. 

Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Aarti.Lata@sfgov.org -PBT-0931-123820 [Promotive] 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.