Career Opportunity

Communications Dispatcher II - City Distribution Division - SFPUC (1705)

Recruitment: REF26282G

Published: May 02, 2023

Accepting applications until: May 09, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 5/2/2023
• Application Filing Deadline: 5/9/2023
• Annual Compensation: $ 71,916 - $ 87,386
• Recruitment ID: REF26282G (EXEMPT) 

The department currently has two (2) vacancies they are looking to fill. 

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. 

WHO ARE WE? 

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

About City Distribution Division:

The San Francisco Public Utilities Commission’s City Distribution Division (Water Department) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 27 pump stations, 13 storage tanks, 11 reservoirs and 20 regulators as well as other ancillary appurtenances and equipment; installing, repairing and maintaining 1,266 miles of water distribution mains including service connections and meters; four water systems (potable, ERWS, recycled, G.W.);  engineering and designing new main and feeder extensions; managing the flora and fauna on over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.

Role description

Under general supervision, operates a multiple frequency radio base station for communication with mobile units in the field, operates a radio paging system; transmits work assignments to mobile units; trains new personnel; handles incoming telephone calls, makes referrals and performs related duties as required.  
The as-needed Communications Dispatcher II position is a temporary appointment not to exceed the equivalent of half-time [1040 WKP hours] during any fiscal year. Selected individual should be available to cover any full shift or partial shift on an as-needed basis. Selected individual may be called on short notice to work the day shift, (7:00 a.m. to 3:00 p.m.), swing shift (3:00 p.m. to 11:00 p.m.), or graveyard shift (11:00 p.m. to 7:00 a.m.). 

Essential Functions:

• Provides operations support to the department’s field crews and operations support teams,
• Generates incoming service requests from various sources related to water emergencies,
• Sends updates and notifications related to water shut downs and other planned and unplanned system maintenance,
• Communicates with field staff during outages, reports and responds to various departments including Public Works, the Fire Department, and other City departments,
• Operates main entry gates and monitors the distribution yard’s camera surveillance system and reports relevant issues to duty foreman,
• Calls in crews to investigate complaints and perform emergency work,
• Provides tap directions for field assets upon request by field staff, performs data entry to systems and;
• 1705 Communication Dispatcher II completes other tasks as assigned. 

How to qualify

Experience:

• Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another;

          OR

• Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Human Resources Analyst, Crystal Liu at CLiu@sfwater.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.