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Career Opportunity

Epic OnBase IS Business Analyst DPH 1052

Recruitment: RTF0132271-01130141

Published: May 16, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 1052-IS Business Analyst
Salary range: $109,668.00 - $137,956.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 7
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

This is a Permanent Civil Service career opportunity for an Epic OnBase IS Business Analyst who will join the EHR Maintenance & Support Team to help design, develop, implement, maintain, optimize and support DPH's unified electronic health record solution.

Role description

Duties Include

  • To support the design, implementation, support and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
  • To support the design, implementation, support and optimization of other assigned applications.
  • To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
  • As a member of a multi-disciplinary team, translate functional requirements into application build
  • Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
  • Maintains all system configuration and build parameters for application modules
  • Use logic and analysis to solve computer and application module problems
  • Exercise judgment, decisiveness and creativity in an environment subject to frequent change
  • Research, analyze, and develop proposed solutions for regulatory requirements
  • Prepare test plans, documentation and training materials; work with venders to prepare technical specifications and scopes of work
  • Prioritize competing requests for services
  • Application module optimization in conjunction with stakeholders
  • Project management of small projects
  • Manage critical timelines effectively
  • Manage communication between applications
  • Application/module implementation and testing
  • Clearly document work and adhere to change control procedures
  • Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
  • To perform other duties as assigned per the City’s job specifications.

How to qualify

⚠️Required Before Applying⚠️

  • Education
    • An associate degree in computer science or a closely related field from an accredited college or university
      OR
    • Its equivalent in terms of total course credits/units
      • At least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely related field
  • Experience
    • One (1) year* in the information systems field, including technical support, content management, administration of network applications or system analysis
      *One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment
  • Education Substitution
    • Additional experience as described above may substitute for the required degree on a year-for-year* basis (up to a maximum of two (2) years)
      • One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field

Desirable Qualifications

  • Certification
    • Epic module certification
    • Hyland OnBase certification
    • Proficiency applicable to this position
  • Experience
    • Full lifecycle of Epic implementation and/or Epic upgrade
    • Hyland OnBase software lifecycle
    • Software application support
    • In a healthcare setting
  • Knowledge of
    • Lean fundamentals
    • A3 thinking
    • Value Stream Mapping
    • Kaizen 
  • Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint).
  • Knowledge of flow diagramming applications and collaboration platforms, SharePoint

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

What else should I know?

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which include:

  • Minimum Qualification Questionnaire (Weight: Qualifying)Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Eligible List/Score Report
An examination score report will be published online for applicants to view rankings, final scores, and the number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. A confidential list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director. Find Departments that use this classification in https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-andDepartment-FY-2021-22.pdf.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Seven Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information
Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eliot.Watt@sfdph.org 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.