Career Opportunity

Computer Application Analyst – IT Unit - SF Public Works (1051 TPV)

Recruitment: RTF0135543-01152260

Published: May 22, 2023

Accepting applications until: May 22, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

San Francisco Public Works (SF Public Works) has a far-reaching portfolio with a $352 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,600-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges, including homelessness. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

We invite you to learn more about the three workplace core values we live and embrace every day here at Public Works, visit our site here: Respect, Integrity, and Responsiveness.

San Francisco Public Works (SF Public Works) currently has an open position for the role of Computer Application Analyst (1051) to join our Information Technology Unit.

Information Technology
Our team designs, programs, operates, and maintains all department-wide automated information systems and equipment. Services include process analysis and planning; software development, configuration, and implementation; network and hardware installation; technology operations; help desk and security; and software support and system compliance functions.

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Application Opening: Friday, May 19, 2023
Application Deadline: Monday, May 22, 2023.
Compensation Range:  $87,724 - $110,344
Recruitment ID: RTFRTF0135543 / TPV-1051-01152260

Role description

Under general guidance and direction, as Computer Application Analyst, you will assist in the various stages of the systems development cycle, which may include analysis of cost-benefits, feasibility, telecommunications, structured systems, and design.  You will perform technology and software assessments, participate in project planning, management, assessment, and administration. Your work projects may be comprised of system installations, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation.

Important, and Essential Duties:
The duties you'll perform will include but are not limited to the following:

• Identify opportunities for improving business processes through automation.
• Assist in the preparation of proposals to develop new systems.
• Assist in the analysis of user needs and requirements; research and evaluate the software.
• Assist in conducting systems analysis and programming activities for moderately complex systems; document new and modified systems and programs.
• Participate in the development of new applications; may test software to ensure compatibility.
• Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.
• May perform testing necessary to debug new and revised programs.
• Prepare procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations.
• Assist in the provision of user training; prepare instruction and technical manuals.
• Provide technical assistance to users; develop solutions for software and hardware problems and conduct feasibility studies.
• Coordinate with users and outside vendors, when necessary, to respond to service requests, train end users on system functionality, and implement solutions.
• Monitor systems to ensure adequate performance and maintenance; analyze and recommend enhancements.
• Participate in computer users or related committees meetings.

How to qualify

Minimum Qualifications:

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution:
Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Possession of a Business Analysis Certificate from an accredited program.
• Experience with the ability to translate technical concepts and terminology in terms understandable to system users.
• Experience with an Assets Management /Work order management system.
• Experience with system training and user support for field workers
• Familiarity with the Agile Development methodology and Software Development Life Cycle (SDLC).
• Familiarity with EAM/CMMS, PowerBI, and/or other reporting tools related to a solution.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow the instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Eric Chan, at Eric.K.Chan@sfdpw.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.