Career Opportunity

LEARNING AND ORGANIZATIONAL DEVELOPMENT MANAGER (0923)

Recruitment: RTF0126522-01153115

Published: June 15, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

• Application Opening: Tuesday, May 30, 2023
• Application Deadline: Open Until Filled but no earlier than Friday, June 16, 2023
• Compensation Range: $131,248 - $167,492 annually

This announcement has been reposted to obtain a larger candidate pool

Our Mission:

The Office of City Administrator and its 20+ divisions and departments operate core internal and public-facing services. Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the City run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful, diverse and inclusive work culture that is the place of choice for people who are invested in a career in public service.  To learn more about our departments, divisions, and programs, click here:  https://sf.gov/departments/city-administrator

About the Learning & Organizational Development Division:

The Learning & Organizational Development (L&OD) Division leads the learning and training programs for our divisions and departments. L&OD is a strategic planning partner responsible for bridging and connecting learning techniques and tools to develop our employees, and retain talent while engaging and motivating employees, and creating a meaningful, diverse and inclusive work culture. The L&OD Manager will drive innovation, culture change, help us meet and exceed performance goals, and improve the employee experience.

Role description

The L&OD Manager has knowledge and experience in training and learning principles with expertise in working with evolving organizations. The L&OD Manager will be responsible for leading a team who collaborates with others including stake holders, managers, and supervisors to develop and implement creative, engaging, and high-quality training for our employees, across all levels, operations, and work locations, in-person, and virtually.

This role is as much about strategic thinking as it is about substantive implementation. This is a working manager position with an expectation that this role leads by example with a train-the-trainer mentality, mentor, coach, and practitioner attitude.

A Few Reasons You Might Love This Job:

• The Office of the City Administrator is the place of choice for people who are invested in a career in public service. 
• We offer flexibility with a hybrid remote and in-person work environment.
• You can be a change agent in ideology and practice.
• You will work on a supportive team.
• You will not be invisible, your voice and ideas will be heard and valued.

Examples of Important and Essential Duties:

• Monitoring and providing support to divisions and departments for their training and organizational development needs.
• Managing the performance of the L&OD team.
• Preparing and monitoring reports to ensure compliance with various City and department mandatory training requirements.
• Providing consultation, advise, and coaching to Department heads, directors, managers,  and supervisors on organizational strategy and performance planning,  and management development;  
• Coordinating organizational and employee development activities to improve workforce growth and performance;
• Preparing and/or monitoring the design and development of training programs; monitoring staff implementation of programs, training, and facilitation;
• Collaborating with subject matter experts to determine learning needs and analyzing learning gaps to design programs and learning content.
• Advising on best practices for content creation and execution using innovative organizational development.
• Designing/adapting assessment tools or approaches for assessing learning needs, determining appropriate instructional design and content, and evaluating the effectiveness of related training programs.
• Performing other related duties and responsibilities as assigned.

How to qualify

• Bachelor’s degree from an accredited college or university; AND
• Five (5) years of verifiable experience designing, organizing, or conducting employee training programs  

Substitution:

Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Possession of a Master’s degree may be substituted for one year of the required experience.

Notes:

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

DESIRABLE QUALIFICATIONS:

The desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Two (2) years of verifiable experience supervising a team of trainers.
• Master's or Doctoral Degree (Ph.D., Psy.D., MS/MA/MBA) in Organization Development, Instructional Design, Adult Learning, Leadership, Organization Psychology, behavioral psychology, education, business, or other related fields.
• Experience developing comprehensive training programs, including leadership and management programs.
• Experience with Change Management.
• Knowledge and experience in implementing Learning Management Systems.
• Work or training experience in a public sector environment.
• Certification in assessment and trainings such as, MBTI, DiSC, Crucial Conversations, Franklin Covey workshops, Situational Leadership or other communications programs
• Excellent analytical, writing, and computer skills (Microsoft Office Suite).

What else should I know?

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: kimberly.castillo@sfgov.org 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.