Career Opportunity

Health Worker 2 - San Francisco Department of Public Health (2586)

Recruitment: RTF0136347-01148923

Published: June 26, 2023

Accepting applications until: July 10, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening –June 26, 2023

• Application Deadline – July 10, 2023 

• Salary: Rate/Hr: $32.0375 - $38.9250 (Click here for more information)

• Appointment Type: Temporary Exempt 

• Recruitment ID:  RTF0136347-01148923/TEX-2586-136412

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The applicant pool resulting from this recruitment may be utilized to fill future temporary exempt vacancies in this class at other locations within the DPH.

Role description

There are various Temporary Exempt (TEX) positions in class 2586 Health Worker 2 at the following locations: 

• Community Health Equity and Promotion (CHEP) Branch (1 full-time TEX position. Duration: No more than 13 months)
  • Shift: Monday - Friday, 8 AM - 5 PM, some evenings and weekends
• Zuckerberg San Francisco General Hospital, Care Experience (6 as-needed TEX positions. Duration: Up to 6 months)
  • Shift 1: Monday and Friday, 8:30 AM - 7 PM (20 hours per week)
  • Shift 2: Saturday and Sunday, 6 AM - 5 PM (20 hours per week) 
  • Shift 3: Saturday and Sunday, 5 PM – 4 AM (20 hours per week - night)
  • Shift 4: Tuesday to Saturday, 8:30 AM – 5 PM (40 hours per week)
  • Shift 5: Sunday to Thursday, 8:30 AM – 5 PM (40 hours per week)
  • Shift 6: Monday – Friday, 6 AM – 2:30 PM (40 hours per week)
•  Whole Person Integrated Care (WPIC), Various Shelter and Navigation Centers (2 full-time TEX positions. Duration: Not to exceed 3 years.)  
  • Shift: Monday - Friday, 8 AM - 5 PM

General Job Description:
Under supervision, the Health Worker 2 performs a wide variety of paraprofessional duties in a service program. The Health Worker 2 functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker I and may drive or accompany patients between their homes, hospitals or other social agencies. The essential functions include, but not are not limited to the following:

• Participates, but to a lesser degree than Health Worker I, in the health service training program;
• Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing services; 
• Makes follow-up contacts when required;
• Serves as liaison between the professional staff and the community;
• Assists in gathering and evaluating data concerning the program to which assigned;
• May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments;
• May transport ambulatory patients between their homes and clinics, hospitals or other social agencies;
• May transport staff members to meetings with administration approval; reports malfunctions of vehicle to supervisor;
• May provide language assistance in contacts with non-English speaking clients; and
• May pick up and deliver supplies and equipment, including high-security pharmaceutical supplies, laboratory tests and mail.  

The 2586 Health Worker 2 performs other related duties as required/assigned.   

Working Conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

How to qualify

Experience: One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

• serving as a liaison between targeted communities and healthcare agencies;
• providing culturally appropriate health education/information and outreach to targeted populations;
• providing referral and follow up services or otherwise coordinating care;
• providing informal counseling, social support and advocacy to targeted populations;
• escorting and transporting clients;
• providing courier/dispatcher functions;
• performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience with crisis intervention, service recovery and/or de-escalation
•  Experience working in a hospital setting
• Experience and commitment to working with diverse communities
• Experience directly working with and supporting well-being of populations experiencing health disparities including Latino/a/x, Indigena Black/African American, API and others
• Spanish/English bilingual and biliterate
• Experience conducting outreach and community engagement
• Experience and proficiency with computer organizational and communications tools, including Zoom and MS Office applications including Excel, Outlook, PowerPoint, Teams, and Word
• Effective written and verbal communication skills with individuals, colleagues, and others with a trauma-informed lens
• Comfortable working in various community settings
• Ability to work with others from diverse backgrounds including members of the public, community leaders, CBO, and City staff
• Ability to work independently and proactively with guidance and direction, while maintaining clear, reliable communication with team and partners
• Have a genuine desire to meet the needs of others
• Ability to multi-task and respond to emerging challenges with flexibility

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

What else should I know?

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

• COVID-19 Policies 

• Personal Protective Equipment (PPE)

• Medical Examination Prior to Hiring

• Electronic Health Record (EHR)

• Licensure/Certification/Registration

• Note on ICARE 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, Juliette Soto at Juliette.Soto@sfdph.org or (628) 271-6709

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.