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Career Opportunity

ESSS Program Director – Economic Support & Self Sufficiency - San Francisco Human Services Agency (0932) (137016)

Recruitment: RTF0137015-01088562

Published: June 29, 2023

Contact:

Miguel Campos Salas - miguel.campos@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Human Services Agency
Job class: 0932-Manager IV
Starting salary range: $164,034.00 - $209,300.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

**This recruitment is to fill three (3) Director vacancies in different Programs within the Economic Support & Self-Sufficiency (ESSS) Department at the San Francisco Human Services Agency.

Who We Are

At the San Francisco Human Services Agency (HSA), we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

San Francisco Benefits Net (SFBN) - Program Director - CalFresh

Under administrative direction, the San Francisco Benefits Net (SFBN) Program Director reports directly to the Human Services Agency Deputy Director of Economic Support & Self-Sufficiency (ESSS) Programs. The SFBN Director partners closely with other ESSS Programs such as Alignment & Guidance, Program Support Operations, Welfare-To-Work, and County Adult Assistance Program. This position will also collaborate with other cross-functional teams/programs and external stakeholders to optimize delivery of services influencing consumer experience.  

The SFBN Program Director provides leadership and management to all aspects of the SFBN’s site operation including administration of CalFresh and Medical Program. The SFBN Program Director assumes oversight of staff and program operations at designated service centers with the goal of meeting program requirements set forth by State and City laws and requirements. In addition to managing the goals and strategy of the Program, the SFBN Program Director will work closely with the ESSS Deputy Director to ensure alignment to the Agency’s strategic plan.

In addition to the duties listed below, this position also includes the following essential functions: 1) Working collaboratively with other ESSS Program Directors to provide consistent and effective leadership to the SFBN Program; 2) Collaborating, approving, managing, and overseeing the implementation of program regulations, policies and procedures, and staff training to support effective delivery of benefits and services; and 3) Representing SFBN and the SFHSA in external meetings with stakeholders including but not limited to CWDA, CDSS, and the Board of Supervisors, as assigned.

San Francisco Benefits Net (SFBN) - Program Director – Medi-Cal

Under administrative direction, the San Francisco Benefits Net (SFBN) Program Director reports directly to the Human Services Agency Deputy Director of Economic Support & Self-Sufficiency (ESSS) Programs. The SFBN Director partners and collaborates closely with other ESSS Programs such as Alignment & Guidance, Program Support Operations, Welfare-To-Work, and County Adult Assistance Program. This position also collaborates with other cross-functional teams/programs including external stakeholders to optimize delivery of services influencing consumer experience. 

The SFBN  Program Director provides leadership and management to all aspects of the SFBN’s site operation including administration of CalFresh and Medical Program. The SFBN Program Director assumes oversight of staff and program operations at designated service centers with the goal of meeting program requirements set forth by State and City laws and requirements. In addition to managing the goals and strategy of the Program, the SFBN Program Director will work closely with the ESSS Deputy Director to ensure alignment to the Agency’s strategic plan.

In addition to the duties listed below, this position also includes the following essential functions: 1) Working collaboratively with other ESSS Program Directors to provide consistent and effective leadership to the SFBN Program; 2) Collaborating, approving, managing, and overseeing the implementation of program regulations, policies and procedures, and staff training to support effective delivery of benefits and services; and 3) Representing SFBN and the SFHSA in external meetings with stakeholders including but not limited to CWDA, CDSS, and the Board of Supervisors, as assigned.

Economic Support & Self-Sufficiency (ESSS) - Program Support Operations Director

This is a director position with responsibility for overseeing several interrelated but distinct functions that provide critical operational and administrative support to multiple Human Services Agency programs. The Program Support Operations (PSO) team plays an integral role in one of the Agency’s core functions – determination and maintenance of eligibility for public benefits including CalFresh, Medi-Cal, CalWORKs, CAAP, and In-Home Supportive Services. PSO is also responsible for management of case file records, production of operational data reports, and a variety of tasks that support effective and efficient delivery of customer services through the Agency’s public-facing Service Centers. The PSO Director is a demanding role that requires detailed and specific understanding of Agency eligibility operations, in-depth knowledge of Agency-specific administrative data systems, the ability to analyze and improve upon complex business processes, and the capacity to manage and balance priorities effectively across a variety of functional areas.

In addition to the duties listed below, this position also includes the following essential functions: 1) Direct and oversee several interrelated but distinct functional groups of staff that support the work of multiple Agency programs and Service Centers. These groups include: the Records Management team, the MEDS Unit, the Reception Operations team, the Document Imaging team, the Task Management team, and the SFBN Data Reporting & Systems team; 2) Ensure consistent and smooth delivery of daily operational support functions that are critical to the Agency’s benefits eligibility programs and Service Centers; and 3) Ensure that Ops program activities are carried out in adherence to pertinent local, state, and federal rules and regulations.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. Positions may include additional duties as assigned.

  1. Managing and directing the organization, and operational activities for their respective Program.
  2. Directing and overseeing the development and management of a budget for their respective Program.
  3. Coordinating efforts with other divisions, outside agencies and organizations in building partnerships and collaborations to carry out programs in line with the mission of the Agency.
  4. Directing and evaluating management and supervisory staff to ensure a level of production and quality of work and accomplishments for their entire Program.
  5. Monitoring the efficiency and effectiveness of the program’s organizational structure, staff assignments, service levels and administrative services.
  6. Representing the Agency with state and federal officials and committees as required or as designated by the Director of the Agency or his Deputy.
  7. Planning, developing and implementing business service and program activities for their respective program.
  8. Participating with other executive staff in developing the Agency’s strategic plan, annual budget and fund development initiatives.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university;

AND

2. Experience: Six (6) years of professional experience administering programs that determine eligibility for public assistance or directing development, maintenance and/or implementation of technology systems that support program operations in a large human services agency or non-profit organization. A minimum of three (3) years of the required experience must involve supervising professionals in the field.

Substitution: Applicants may substitute up to two (2) years of the education requirement with additional qualifying experience as describe on a year to year basis. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

**Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

DESIRABLE QUALIFICATIONS:

  • Experience in managing program operations or a benefits program service center operation for over 5 years.
  • Knowledge of Medi-Cal and CalFresh Programs.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination. This exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of administrative and management principles and practices; ability to exercise independent judgment; knowledge of and ability to manage a program and staff; knowledge of public assistance programs and the how to meet regulatory requirements; interpersonal skills; written and oral communications ability.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ - Weight: Qualifying): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at (415) 557-5185 or by email at miguel.campos@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.