Career Opportunity

Medical Social Worker – Department of Disability and Aging Services, HUB - Human Services Agency (2920) (136563)

Recruitment: RTF0136562-01093311

Published: June 30, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Exam Type: Temporary Provisional (TPV)

Fill Type: Temporary provisional (TPV) appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years. 

• Application Opening – June 16, 2023
• Application Deadline – June 30, 2023
• Compensation: $101,192 to $122,954 Yearly: https://careers.sf.gov/classifications/?classCode=2920&setId=COMMN
• List ID: TPV-2920-136563; RTF0136562-01093311

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general supervision, the 2920 Medical Social Worker performs duties related to providing access to services for Older Adults and Adults with Disabilities through DAS Intake Call Center/Helpline and DAS Benefits and Resources Hub.  The 2920 Medical Social Worker evaluates social, emotional and physical needs of clients and provides available service options to address their needs. The 2920 Medical Social Worker also participates in DAS outreach to the community.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Perform comprehensive integrated intake assessments and consultation to older adults and adults with disabilities via telephone, face-to-face and /or online interactions. Navigates caller to appropriate referrals/intakes/applications to the following county programs: Information and Referrals (I&R) for resources within San Francisco; Adult Protective Services; In-Home Support Services; Community Living Fund; Home Delivered Meals; Case Management; Options Counseling, and other programs as necessary.
2. Conduct daily follow-up calls for messages or emails sent to DAS Intake Unit from individuals and referents seeking Information and Referral services, IHSS, Options Counseling, CM, HDM and CLF; conduct monthly follow-up calls to clients who are on the waitlist for CM, CLF and HDM so as to monitor any change in client's service needs.
3. Support agency's mission of 'no wrong door' by providing Information and Referrals to clients at the DAS Resources and Benefits HUB service counter. Contribute to the unit's general goal of providing clientcentered services by assessing client's overall service needs and making cross referrals to other DAS programs as needed.
4. Comply with agency policy and adhere to the HIPPA regulations; conduct mandatory reporting activities by completing reports (CPS, APS, Ombudsman for elder abuse) in specific timeframe; have thorough understanding of the DAS Employee Intake Procedure and complete assignment satisfactorily and timely with minimal supervision.
5. Provides outreach and informational presentations to community partners and clients. Participates in community work groups and committees involving older people and adults with disabilities when the opportunity arises.
6. Demonstrate competence in using computer systems and software so as to perform daily assignment to enhance work productivity. These include CMIPS II, LEAPS, SF DAS GetCare, Blackberry Application with work cell phone, Microsoft Outlook, MS Teams, Microsoft Word and Excel.
7. Attend training and other continuous education opportunities to strengthen professional knowledge and actualize individual skill level; come prepared for monthly supervision and show interest in gaining a deeper understanding of client motivation and actions.
8. Monitor APS reports and other online referrals when assigned by supervisors or by iTasks; observe the timeframe in acting on the cases.
9. Perform disaster service as needed.

How to qualify

1. Education: Possession of a Master's Degree in Social Work (MSW) from a school of social work fully accredited by the Council on Social Work Education (CSWE);

AND

1. Experience: Six (6) months (1000 hours) of social work experience in a health care setting. This experience may be gained from supervised field placement during the Master's in Social Work (MSW) program or from post-graduate social work experience.

DESIRABLE QUALIFICATIONS AND SKILLS

The stated desirable qualifications and skills may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Social Work experience and knowledge working with Older Adults and/or Adults with Disabilities
• Knowledge of resources and services for San Francisco residents
• Excellent verbal and written communications skills
• Ability to manage multiple tasks/assignments

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at ivy.yeung@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.