Career Opportunity
BEHAVIORAL HEALTH SERVICES - DIRECTOR OF RESIDENTIAL SYSTEM OF CARE (0933 Manager V)
Recruitment: RTF0134744-01151940
Published: July 11, 2023
Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Job class: 0933-Manager V
Starting salary range: $176,878.00 - $225,758.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
About:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening – 6/12/2023
Application Deadline – Interested applicants are encouraged to apply immediately as this job ad may close at any time, but not sooner than Monday, July 17th, 2023.
Appointment Type: Permanent Civil Service
Recruitment ID: PBT-0933-134745
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. Its Behavioral Health Services/Mental Health SF (BHS/MHSF) is growing and transforming county behavioral health services, making significant new investments designed to improve access, quality, efficiency, and coordination of care. BHS/MHSF is directing significant resources to improve services for individuals and families experiencing homelessness, as well as those who have been marginalized by historic and institutional racism. As part of this MHSF legislation, BHS is expanding behavioral health treatment programs by adding approximately 400 new beds in the next few years.
The Behavioral Health Services (BHS) Residential System of Care is responsible for facilitating BHS client movement from the highest cost and most disconnected level of engagement to the most service connected and stabilized level of care. The mission of Residential System of Care (RSOC) is to maximize the provision of and access to the least restrictive, timely, inclusive, appropriate, and community-based recovery care and treatment through the improvement and expansion of residential care programs for San Franciscans needing behavioral health care and experiencing homelessness.
Role description
Under the direction of the Director of Systems of Care, the Residential System of Care (RSOC) Director (0933 Manager V) is responsible for managing approximately $100 million annually, designing, implementing, and operationalizing 1,700 behavioral health treatment beds to support treatment and optimize flow through the system of care. The system of care includes hospitals, clinics, and providers within SF Health Network, partnership with City departments, and a network of contracted providers. The RSOC Director will also be leading the New Beds & Facilities projects underway to expand the number and new types of behavioral health residential services in the county under the auspices of the Mental Health San Francisco (MHSF) legislation.
The Director, Behavioral Health Services Residential System of Care (0933 Manager V) performs the following essential functions:
Program design and refinement:
- Determine, design, implement, and modify a broad range of behavioral health residential services to optimally meet the needs of individuals experiencing mental health and/or substance use treatment issues
- Coordinate the expansion and development of various types of new behavioral health residential programs and operationalize newly built and contracted residential programs. Examples of duties include developing content for Request for Proposal, facility programming, contract facilitation, provide guidance for regulatory readiness, and communication with key stakeholders
- Design and implement processes to effect successful and smooth access to care, client flow, and transition of care
Contract management and vendor relations:
- Initiate and implement contracts, negotiate bed rates and programming with contracted community-based organizations, and other partners
- Set standards of work and performance objectives for contracts; review providers performance in partner with contracts monitoring teams; provide coaching and guidance to community- based organizations/vendors to meet service goals
- Assist individual contractors, as needed, towards quality service provision, achievement of performance goals, and continued program viability
Health systems integration and alignment:
- Ensure alignment to DPH and SF Health Network True North Strategies and Objectives
- Align with, prepare for, and implement CalAIM related objectives
- Participate in IT integration and EHR transition
- Proactively respond to DPH priorities as identified, e.g., COVID-19 pandemic
- Communicate with BHS and DPH executives, Mayor’s Office, Board of Supervisors and Public Relations/Communication Officer on analytical findings and recommendations
Quality assurance and continuous improvement:
- Ensure the optimum placement of clients with chronic psychiatric conditions at different levels of care
- Identify, develop, and implement performance goals, objectives, policies/procedures, and priorities for the residential system-of-care division, and including at the providers-level
- Ensure services are being provided effectively and are achieving measurable client outcomes
- Ensure the efficient use of staff, program, and funding resources towards maximum availability of services for clients, including adequate linguistic and culturally competent programming
- Direct information collection and analysis and produce reports to evaluate quality of the program
- Oversee clinical performance and documentation standards
- Track incidents reports findings & recommendations, and correspond with plans of correction
- Ensure alignment and compliance with local, state, and federal regulations, and respond with necessary actions to audits, reviews, and investigations
Supervision, collaboration, liaison, and consultation:
- Manage and supervise reporting programs managers and staff in the planning, directing, and coordinating the RSOC’s activities towards achievement of goals and objectives
- Advise and consult with section/program managers and meet with staff to identify and resolve problems or conflicts, and to make decisions regarding policy, operations, and administrative procedures
- Serve as a liaison and spokesperson on behalf RSOC related activities
- Interface and collaborate with other SF City & County departments, Mayor’s Office, and other system partners.
The Director, Behavioral Health Services Residential System of Care (0933 Manager V) may perform other duties as assigned or required.
How to qualify
REQUIRED MINIMUM QUALIFICATIONS (all candidates must verify that they meet all three elements below—professional license, experience, and supervision of professionals):
LICENSE: Possession of a current, valid, unrestricted license in one of the following: Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Psychologist (PhD or PsyD).
AND
EXPERIENCE: Five (5) years of verifiable professional experience managing in behavioral health and/or a healthcare setting which must include three (3) years of experience managing residential services and programming and three (3) years of experience supervising professionals.
Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.
Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.
Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
DESIRABLE QUALIFICATIONS: The stated desired qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:
- Master's or doctorate degree in psychology, social work, counseling, or a closely related field
- Experience managing provider relations
- Experience reviewing, analyzing, and/or implementing policy and legislation related to behavioral health services, especially residential care
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education
Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Minimum Qualification Supplemental Questionnaire (MQSQ Weight: Qualifying): Applicants will be required to complete an MQSQ by email after you submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Management Test Battery (Weight: 100%):
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Management Test (and a suggested reading list) please visit: SFDHR.org. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.
Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.
Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/
The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please refer to: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf
What else should I know?
How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.
Additional information regarding Employment with the City and County of San Francisco:
If you have any questions regarding this recruitment or application process, please contact the analyst, Catherine Chafey at: catherine.chafey@sfdph.org or (628)271-6831.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.