Career Opportunity

Data & Performance Senior Analyst - Department of Homelessness and Supportive Housing (1823)

Recruitment: RTF0137672-01152103

Published: July 18, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type: Permanent Exempt. This (PEX) position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Executive Director. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process are listed below:

• Application Opening: July 18, 2023
• Application Deadline: May close at any time but not before Aug 1, 2023
• Recruitment ID: PEX-1823-137674; RTF0137672

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You’ll Be Doing

The Data & Performance Senior Analyst sits within the HSH Planning, Performance, and Strategy (PPS) Division, a centralized team of analysts that provide data reporting, analysis, development and tracking of system and program outcomes, process improvement, program design, equity impact analysis, strategic planning support, program evaluation, and project management of special initiatives and interagency collaborations.

HSH works with various departments across the City and County of San Francisco to provide people experiencing homelessness with care and services, including housing, benefits, and healthcare. HSH has come together with these City partners, as well non-profit service providers and other stakeholders, to streamline the delivery of these services, which has improved client experience, quality of care, and client outcomes.

Many such efforts are now taking place under a statewide initiative known as ‘California Advancing and Innovating Medi-Cal’ (CalAIM). This initiative will provide Medi-Cal funding for housing and homelessness and improve the integration of the healthcare and homelessness systems. The Senior Data & Performance Senior Analyst will manage various projects related to San Francisco’s CalAIM implementation and performs difficult and complex professional-level analytical work to support DHSH planning activities and program operations. The position supports program operations with data analyses and program evaluation, as well as conducting key research and strategic planning. This position will report directly to the Data and Performance Team Lead but will also provide analytical support to program and executive managers and is expected to exercise excellent independent judgment.

Essential duties include but are not limited to:

• Demonstrates expertise with administrative databases, including the in-development Online Navigation and Entry (ONE System) database, to create and maintain information that is accessible, reliable, accurate, and useful to the department.
• Develops reports and conducts complex data analysis related to service utilization, client outcomes, and program operations for the purposes of meeting regulatory or funding requirements, satisfying ad hoc requests, or supporting program evaluation and performance accountability needs.
• Develops and maintains dashboards for both public reporting and internal management purposes such as HOMstat, the Department’s program to systematically review data for continuous improvement.
• Communicates findings from research and analysis, which includes producing statistical reports that are clear and incisive, writing reports that are well-organized and articulate, and making effective public presentations to diverse audiences.
• Supports strategic planning efforts to improve outcomes for clients served by the Department, including analyzing program outcomes and operational data to identify opportunities for greater efficiency or effectiveness.
• Works with staff in programs and contracts to define and monitor key metrics in the Department’s contracts with nonprofit providers that ensure alignment with systemwide goals and support performance accountability.
• May provide technical supervision to junior staff or interns utilizing administrative data or performing complex policy analyses.
• Conducts other ad hoc research and data analysis as needed, which may include matching client data across multiple large datasets and databases, preparing data to share with other City departments or external evaluators, researching industry best practices, evaluating the effectiveness of pilot programs or reform efforts using quantitative and qualitative methods, or administering and analyzing surveys.
• Perform other related duties as assigned.

How to qualify

Minimum Qualifications:

Possession of a baccalaureate degree from an accredited college or university and three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:

• Knowledge of homeless services program policies and operations.
• Intermediate to advanced skills with Microsoft Excel and business intelligence software such as PowerBI, Tableau, and Looker to prepare, model, and visualize data.
• Working understanding of relational database systems; proficiency writing SQL queries a plus.
• Strong communication and data visualization skills to articulate quantitative information to broad audiences in clear, compelling, and easily interpretable ways.
• Experience with Python, R or statistical software (Stata, SPSS, or equivalent) to transform data and conduct statistical analyses; Experience with geospatial analysis a plus.
• Knowledge of project management methodology, including lean processes.
• Experience working on research and program evaluation projects.
• Outstanding verbal and written communication skills.
• Experience working with a large diverse workforce of people with different culture, backgrounds and opinions.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Caryn Hom at Caryn.Hom@sfgov.org

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.