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Career Opportunity

EpicCare Orders Technology Expert 9976

Recruitment: RTF0134146-01136892

Published: July 19, 2023

Contact

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

 
Department: Public Health
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time
 

About:

The San Francisco Department of Public Health (SFDPH) is the largest Department within the City and County of San Francisco. With an annual operating budget of $2.4 billion, SFDPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth. 

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 11,000 users within the organization to help support over 100,000 patients annually. The Epic Project is the largest technology investment DPH has ever made, totaling $383M. The implementation includes over 11,000 DPH and University of California San Francisco (UCSF) clinicians and support staff. SFDPH is accepting applications for one Permanent Exempt CAT 12 EpicCare Inpatient Orders Technical Lead - Technology Expert.  

Role description

Duties Include  

  • Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.  
  • Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.  
  • Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system 
  • development, implementation, issues, recommendations, and utilization of best practices.  
  • Translates functional requirements into application builds.  
  • Maintains all system configuration and build parameters for application modules.  
  • Uses logic and analysis to solve computer and application module problems. Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.  
  • Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.  
  • Prioritizes competing requests for services.  
  • Application module optimization in conjunction with stakeholders. Manages critical timelines effectively.  
  • Manages communication between applications.  
  • Application/module implementation and testing.  
  • Documents work and adheres to change control procedures.  
  • Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.  
  • Performs other duties as required.  

How to qualify

Minimum Qualifications
⚠️①②③ Required Before Applying⚠️

  • ① Certification 
    • Either 
      • Epic Certification 
        OR 
      • Proficiency in EpicCare Procedure Orders 
        OR 
      • Proficiency in EpicCare Order Transmittal 
  • ② Experience 
    • Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management 
      • Including five (5) years of experience in Epic Orders or supporting Epic applications 
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • ③ Education 
    • Associate degree or above from an accredited college or university OR its equivalent in total course credits/units (i.e., at least sixty (60) semesters or ninety (90) quarter credits/units) 
      OR
    • Substitution 
      • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester/15 quarter units.  

Desirable Qualifications  

  • Experience with the full lifecycle of Epic implementation and/or Epic upgrade. Epic Certification or Proficiency in EpicCare Procedure Orders AND EpicCare Order Transmittal.  
  • Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping, and Kaizen events.  
  • Background and knowledge of clinical workflows.  
  • Knowledge of core functions and processes of the billing office. Knowledge of the billing office's integration with other departments in the organization.  
  • Knowledge and comprehension of revenue cycle management. Proficiency with Microsoft Suite (i.e.: Word, Excel, PowerPoint).  
  • Knowledge of flow diagramming applications and collaboration platforms, SharePoint.  

What else should I know?

SELECTION PROCEDURES
After this job ad is unpublished, applicants will receive a link to submit a Questionnaire to assess their Minimum Qualifications. 

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications. Only applications that meet Minimum Qualifications can advance.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by an amendment at the top of this job announcement.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

Contact
Eliot.Watt@sfdph.org 628-271-6704

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.