Career Opportunity

Administrative Hearing Examiner - Finance and Information Technology - San Francisco Municipal Transportation Agency (8167) - (137729)

Recruitment: RTF0137204-01121359

Published: August 07, 2023

Accepting applications until: August 21, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 411A.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Division: Finance & information Technology
Section/Unit:  Admin Hearing
Working Location:  1 South Van Ness, 6th floor, San Francisco, CA
Work Hours:  Monday – Friday, 8AM to 5PM

Application Opening: August 7, 2023
Deadline to Apply: Application filing will be open continuously at least through August 21, 2023 and will close anytime thereafter
Recruitment ID: PBT-8167-137729

Role description

Under direction, conducts administrative review hearings on contested: (1) parking citations and towed and booted vehicles, (2) transit violation citations, (3) Safe Paths of Travel (SPOT) citations related to permit-based construction work along and affecting city streets, (4) citations issued to (or administrative actions brought against) taxi permit holders or individuals/entities operating without a permit in accordance with the California Vehicle and Public Utilities Codes and Municipal Codes including the San Francisco Transportation and Administrative Codes; (5) conducts administrative hearings for ADA (American with Disabilities Act) complaints made against Muni Operators in accordance with ADA and Muni regulations, policies, and procedures; (6) conducts hearings related to permit violations related to shared e-scooters and shared bicycles under various provisions of the SF Transportation code; makes findings of facts and relays decisions in accordance with established procedures to ensure a fair and impartial review; and performs related duties as required.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Conducts administrative hearings for vehicle owners and drivers on contested parking citations and on towed or booted vehicles; makes findings of fact and renders verbal and written decisions.
2. Conducts administrative hearings for protested transit violation citations, Safe Paths of Travel (SPOT) citations, Taxi citation (or administrative actions) and ADA complaints made against Muni Operators; makes findings of fact and renders verbal and written decisions.
3. Completes the investigative procedure in a consistent and timely manner following established departmental procedures.
4. Interfaces with employees of various City departments and other agencies such as the SFMTA Enforcement Division and City Attorney’s Office to obtain necessary information related to policy, procedures, or investigations.
5. Maintains records of hearing decisions and continuances and monitors such cases until brought to conclusion. Retains all evidence and files in all cases in accordance with departmental procedure.
6. Assists the public by responding to inquiries related to administrative hearings.
7. Accesses all relevant data and interprets information from applicable statutes, ordinances, databases, and case files.
8. Enters all hearing decisions into a computer database; utilizes and operates computer equipment to obtain relevant information.
9. Reviews citations and complaints and evaluates testimony and physical evidence and other relevant information; performs related duties required to effectively conduct administrative hearings.
10. May conduct public hearings related to parking, transit, and traffic matters.
11. Reviews codes, policies, procedures, and practices involving the issuance processing, and adjudication of parking citations, towed and booted vehicles, transit violation citations, SPOT citations, Taxi citations (or administrative actions) and ADA complaints against Muni Operators on a regular basis.
12. Assists in processing mail requests, enters statistical data, and schedules hearings as needed.
13. Writes hearing decisions in conformance with Division guidelines.
14. May include additional duties as assigned.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Baccalaureate degree from an accredited college or university; AND
2. Two (2) years of verifiable full-time experience in mediation, arbitration, dispute resolution or conducting administrative hearings.
3. Education substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis.  Thirty (30) semester units/forty-five (45) quarter units equal one year.
   
   Note: Employees will be required to complete twenty (20) hours of training, provided by the Agency, pursuant to the California Vehicle Code, within three (3) months of appointment.

Desirable qualifications:

• Juris Doctor degree
• Three (3) years or more of experience working with the public
• Bilingual in Chinese or Spanish

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the automatic calculation to determine full-time employment.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURE: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination (Weight: 100%):  Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: knowledge of codes, policies and procedures; interpersonal ability; ability to conduct administrative hearings; written communication ability, oral communication ability, basic ability to use a computer; investigative skill; and ability to prioritize

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Candidates must achieve a passing score on all exam components listed above in order to be placed on the eligible list/score report.

What else should I know?

Eligible List/Score Report: A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 24 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf (sfdhr.org)

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with purpose | City and County of San Francisco (sf.gov). The terms of this announcement may be appealed under Civil Service Rule 411A.35.1. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "8167" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Angela.Ng@sfmta.com.

AN | PBT-8167-137729 | Entrance

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.