Career Opportunity

HealthCare Workforce Programs Specialist- Office of Economic and Workforce Development (9774)

Recruitment: RTF0136298-01122335

Published: August 23, 2023

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About:

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military, and veteran status, or other protected category under the law.

About the Office of Economic and Workforce Development (OEWD)

The San Francisco Office of Economic and Workforce Development (OEWD) supports the City's ongoing economic vitality through key programs focused on neighborhood commercial corridors, workforce development, joint development projects, industry focused business recruitment and retention, small business assistance, and international business development. OEWD’s goal is to work continually to make San Francisco an even better place to live, work and do business.  OEWD is a dynamic Department in the City and County of San Francisco.

The Workforce Development Division of the Office of Economic and Workforce Development coordinates the San Francisco Workforce Development System, which is a network of public, private, education and nonprofit service providers that serve San Francisco jobseekers and employers. OEWD strives to ensure that San Francisco has a qualified workforce that attracts, retains and expands industries, and enhances the quality of life in the City. 

Role description

Appointment Type: This is a Position Based Test conducted in accordance with Civil Service Rule 111A

The HealthCare Workforce Programs Specialist will be assigned to the Workforce Programs unit’s HealthCare Academy team to support Workforce programming and services that address the needs of our local communities, with an emphasis on our most vulnerable populations to support them to successfully transition into competitive employment opportunities.

Job Description

Under general supervision, performs a variety of activities and duties related to program management and oversight of OEWD HealthCare Academy and Dream Keeper Health Services Workforce programming, Programs Specialist will successfully implement the following (but not limited to) tasks: HealthCare Academy and Dream Keeper Health Services Workforce program development, planning, implementation and evaluation; conducts program analyses through prepared qualitative and quantitative data and makes recommendations for improvement; Provide capacity building, technical assistance and training for workforce community partner staff on workforce programming and data reporting systems; Data reporting and analysis to be formulated and presented in public settings; Engagement and partnership development with stakeholders, employers, community partners, program participants, and the workforce system to best inform HealthCare Academy and Dream Keeper Health Services programs; and performs related duties as required.

Specific functions include (but not limited to) the following:

Program Development, Implementation & Enhancement

• Responsible for managing programming under the HealthCare Academy and Dream Keeper Health Services portfolios in adherence to City’s local plan, regional plan, department procurement process guidelines, funding regulations and stakeholder workforce needs; including but not limited to occupational skills training, work-based learning, pre-apprenticeship, and apprenticeship programs.
• Develops and coordinates preparation of portfolio annual work and performance plans with knowledge of operating budgets and program funding streams.
• Develops and monitors grantee work plans and performance to assure that program models effectively steer the development of successful programming.
• Provides support for workforce program research including labor market data, industry trends, best practices, etc.
• Actively participates and supports in writing procurement content for HealthCare Academy and Dream Keeper Health Services programs and reviewing and rating workforce development proposals for these areas.
• In collaboration with community partners, develops effective program design, client services flow, and necessary reporting procedures to effectively serve and report on priority populations identified through these funds. 
• Assists with HealthCare Academy and Dream Keeper Health Services program implementation, including coordination with City departments, outreach to identified employers, and connecting employers with workforce resources.

Contract Monitoring, Evaluation, Technical Assistance, Training and Capacity Building

• Develops tools and methods of evaluating and monitoring effectiveness of HealthCare Academy and Dream Keeper Health Services providers programming.
• Through program oversight and formal monitoring visits, lead the coordination of monitoring and evaluating strategies, policies and operations of sector programming to assure that grantees are complying with federal, state and local funding requirements and guidelines.
• Prepares, reviews and executes contracts and subcontracts for the disbursement of funds.
• Provides technical assistance, facilitate training and sharing of best practices to workforce partners on programming and data reporting systems.
• Recommends program model or training modifications and adjustments to ensure responsiveness of programming to both employers and job seekers needs in compliance with HealthCare Academy and Dream Keeper Health Services Programming.
• Provides technical assistance to Grantees on funding streams and relative guidelines, reporting systems and OEWD workforce programs policies and procedures.

Reporting, Analysis and Presenting of Data for OEWD Management, City Officials and Key Stakeholders

• Collects, enters and evaluates qualitative and quantitative data for various HealthCare Academy and Dream Keeper Health Services grants and programs through a series of reporting systems.
• Prepare monthly, quarterly and ad-hoc sector and program data and program performance analysis to present to for senior management, Workforce Investment Board members, relative stakeholders, OEWD management and City officials. 
• Collects, prepares and presents a wide variety of reports, memoranda and correspondence.
• Reviews and analyzes monthly reports submitted by various community groups, organizations and agencies to ensure contract compliance.
• Assist in leading and actively coordinates with other City Departments overseeing the HealthCare Academy and Dream Keeper Health Services for reporting and updates.

Stakeholder, Community, Workforce System, and City Departments Engagement and Convenings

• In collaboration with direct supervisor, lead the coordination and implementation of multiple stakeholders (including employers, non-profit partners, educators, public officials, community members and City Departments), to provide comprehensive service models and address the workforce needs of the HealthCare Academy’s and Dream Keeper Health Services’ constituents.
• Develop strategies for distribution of collateral and various messaging to ensure that local, prioritized and underserved populations are aware of and have tangible access to HealthCare Academy and Dream Keeper Health Services programs.
• Spearhead effective engagement and outreach to diverse populations, including re-entry community, public housing residents, public aid recipients, under-represented populations, etc. through diverse partnership development.
• In partnership with direct supervisor, will actively participate in the local, regional, statewide and national committees of HealthCare Academy and Dream Keeper Health Services providers and partners.
• Attend conferences, trainings, meetings, strategy sessions and relevant stakeholder meetings to best inform HealthCare Academy and Dream Keeper Health Services programming through learning practices and networking.

How to qualify

Special Conditions

Workforce Development – Two (2) years of experience administering or overseeing workforce development programs that involve complex fiscal and programmatic rules and regulations, reporting and compliance as required by local, state and federal regulations.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND three (3) years of administrative/professional experience in community development, housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND two (2) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; AND one (1) year of administrative/professional experience in community development, housing and /or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Juris Doctor degree from an accredited college or university AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:

• Knowledge and experience developing and implementing health care sector workforce programming, distinctly understanding the unique needs of San Francisco neighborhoods and specific vulnerable populations.
• Hold excellent interpersonal, written and verbal communication skills. Extensive experience in writing clear and concise reports, requests for proposals, policies and procedures, newsletters, written memos and directives to a wide range of audience.
• Demonstrated ability to develop and manage multiple relations with multiple stakeholders including: community-based organizations, local officials, employers, labor, industry associations and others.
• Ability to provide oversight and administration of pre-apprenticeship and apprenticeship programs and partners.
• Experience working in a government and/or non-profit settings interacting with the development and implementation of workforce programs that serve disadvantaged populations.
• Knowledge of San Francisco’s neighborhoods, local government, workforce development, and social services infrastructures.  
• Knowledge of and direct work experience with federal, state and local funding including (but not limited to) Workforce Opportunity Innovation Act, Community Development Block Grant, Department of Labor, General Fund dollars, etc. Understanding of the regulations associated with each of these funding streams.
• To best support the HealthCare Academy and Dream Keeper Health Services, understands the workforce needs of vulnerable communities, with an emphasis on addressing the needs of the City’s under-represented in health care communities.
• Holds strong work experience working with complex data systems and providing technical assistance and training to partners on client data entry. To best support the HealthCare Academy and Dream Keeper Health Services portfolio, understands the workforce needs of vulnerable communities, with an emphasis on addressing the needs of the City’s under-represented communities.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Applications will be screened for relevant qualifying experience and education.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to continue on in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Behavioral Consistency Questionnaire Exam (Weight: 100%):

Qualifying candidates will be required to respond to essay-style questions on a Behavioral Consistency Questionnaire Exam in the time frame indicated, and submit their answers as directed. Only qualifying candidates will be emailed specific information about the Behavioral Consistency Questionnaire Exam at a later time.

The questions contained in the Behavioral Consistency Questionnaire Exam have been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: thorough knowledge of the principles and practices of community development programs; Federal, State and local laws as the apply to such programs; and local government structure; abilities and skills to work with neighborhood organizations and to perform some statistical analysis; ability to apply principles to define problems, collect data, establish facts and draw valid conclusions; write clear and concise reports, recommendations and correspondence; ability and skills to deal tactfully and effectively with representatives of governmental and community organizations; and speak effectively before individuals and groups.

The Behavioral Consistency Questionnaire Exam will be rated and scored. Candidates will be ranked on the eligible list based on the scores received on the Behavioral Consistency Questionnaire Exam. Candidates must achieve a passing score to be placed on the eligible list. Candidates will be placed on the Eligible List in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of (3) Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf (sfdhr.org)

Terms of Announcement and Appeal Rights:  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Application Deadline: Thursday, August 31, 2023 - 11:59PM

Additional Information Regarding Employment with the City and County of San Francisco:

• 9774-Sr. Community Devl Spc 1 | City and County of San Francisco (sf.gov)
• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Seniority Credit in Promotional Exams
• Veterans Preference 

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

Recruitment ID Number: PBT-9774-136299
ECN/AS-K/SR

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.